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萊辛頓馬術公園凱藝飯店的評分

2.5 out of 5
萊辛頓馬術公園凱藝飯店
1938 Stanton Way, Bldg A, Lexington, KY

評論

8.4

非常好

10 分，有夠讚；978 則評論中有 503 則" "
8 分，不錯哦；978 則評論中有 267 則" "
6 分，一般般；978 則評論中有 111 則" "
4 分，不太好；978 則評論中有 55 則" "
2 分，很糟糕；978 則評論中有 42 則" "

8.6/10

整潔度

8.6/10

員工素質

7.8/10

設施服務

8.2/10

住宿環境和硬體

8.2/10

環保程度

評論

10/10 有夠讚

Fenet

喜歡：住宿環境和硬體
於 2024 年 5 月住了 4 晚

8/10 不錯哦

Bailey

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
The bed was super comfy, but the shower sounded like it might fall in. The floor in the shower kept popping and just wasn’t sturdy.
於 2024 年 5 月住了 1 晚
Hope 於 2024年5月26日回覆
Bailey thank you for letting us know about the issues with the shower in your room, we have informed Maintenace so we can fix these issues. We appreciate your feedback and hope you stay again

8/10 不錯哦

James

喜歡：整潔度、員工素質和住宿環境和硬體
Bed was comfortable. No hot breakfast. Cracker Barrel was close by.
於 2024 年 5 月住了 1 晚
Hope 於 2024年5月26日回覆
Thank you for the feedback about our breakfast and beds. We hope you will stay again

8/10 不錯哦

Sable

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Hope 於 2024年5月26日回覆
Thank you Sable!

10/10 有夠讚

Craig

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Ease of check in.
於 2024 年 5 月住了 1 晚
Hope 於 2024年5月24日回覆
Thank you Craig! Glad to hear check in was easy and pleasant! We hope to see you again

8/10 不錯哦

Jeffrey

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Older remodeled property. Nice lobby and rooms. Very friendly staff. Nothing special. Good value. We would definitely stay again.
於 2024 年 5 月住了 1 晚
Hope 於 2024年5月24日回覆
Jeffrey, thank you for your feedback we hope to see you again

8/10 不錯哦

Daniel

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was a good property. Clean, lovley staff, righg near resteraunts as well
於 2024 年 5 月住了 1 晚
Hope 於 2024年5月20日回覆
Daniel, we appreciate your feedback and do hope you stay with us again!

10/10 有夠讚

Vicki，Dunn

情侶出遊
喜歡：整潔度和員工素質
It’s a clean budget motel
於 2024 年 5 月住了 1 晚
Hope 於 2024年5月16日回覆
Thank you for you feedback Vicki!

10/10 有夠讚

Katherine

喜歡：整潔度、員工素質和住宿環境和硬體
Very nice and great price.
於 2024 年 5 月住了 1 晚
Hope 於 2024年5月13日回覆
Thank you Katherine! We hope you come back soon!

8/10 不錯哦

Cory

喜歡：整潔度
不喜歡：員工素質
.
於 2024 年 5 月住了 1 晚
Hope 於 2024年5月13日回覆
Thank you Cory!

10/10 有夠讚

Vicki，Dunn

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Nice clean budget hotel. Comfortable bed
於 2024 年 5 月住了 1 晚
Hope 於 2024年5月11日回覆
Thank you Vicki, we appreciate your feedback and hope you stay with us again!

10/10 有夠讚

Wayne

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice
於 2024 年 4 月住了 1 晚
Hope 於 2024年5月11日回覆
Thank you Wayne! We hope you stay again!

10/10 有夠讚

Lawrence

喜歡：整潔度、員工素質和住宿環境和硬體
Great stay convenient location to stadium.
於 2024 年 5 月住了 1 晚
Hope 於 2024年5月11日回覆
Thank you Lawrence! We are pleased to hear you enjoyed your stay with us!

6/10 一般般

Terri

I found it noisy the first evening and over all appeared a bit unkept. Staff friendly. Many outlets in the room did not work. Missing light bulbs. And refrigerator froze all purchased food items. I requested a credit for the food items ruined however was told not able to as I booked thru 3rd party.
於 2024 年 5 月住了 3 晚
Hope 於 2024年5月11日回覆
Terri, I am sorry to hear of the issues you gad with your stay. We appreciate your feedback about hotel conditions and the issues with your rooms outlets and the fridge being on to cold of a setting. Management has been informed of these issue to ensure they are corrected for future stays. I do apologize for not being able to credit your food loss and hope you will stay again so we have a chance to make things right.

10/10 有夠讚

Stephen

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Property was great free breakfast wasn't much
於 2024 年 5 月住了 2 晚
Hope 於 2024年5月11日回覆
Thank you for the feedback Stephen, we appreciate it!

8/10 不錯哦

David

喜歡：整潔度
於 2024 年 4 月住了 3 晚
Hope 於 2024年5月11日回覆
Thank you David!

10/10 有夠讚

Brandi，Jonesboro

喜歡：整潔度、員工素質和住宿環境和硬體
Right off highway, huge room, quality toiletries
於 2024 年 5 月住了 1 晚
Hope 於 2024年5月6日回覆
Thank you Brandi! We are pleased to hear you enjoyed your stay and we hope to see you again!

10/10 有夠讚

Carol

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I booked on lined for the current night, not realizing that I did not double check the date, and was booked for the next night, not the current night, when I checked in the girl at the counter was so kind and helpful, I can't begin to tell you how nice she was. We had been traveling all day, and she could have turned us away, but she went the extra mile to correct my mistake. I wish that more people had her work ethic, I would gladly recommend this hotel.
於 2024 年 4 月住了 1 晚
Hope 於 2024年5月6日回覆
CarolThank you so much for taking the time to share your experience with us! We're delighted to hear that you found our staff to be so kind and helpful, especially during what sounds like a long day of travel. Providing exceptional service is at the core of what we do, and it's wonderful to hear that our team member went the extra mile to assist you, despite the booking oversight.Your kind words mean the world to us, and we truly appreciate your recommendation. We hope to have the opportunity to welcome you back for another great stay in the future!

2/10 很糟糕

shirley

寵物同遊, 家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I have an emotional support dog and the check in person was so rude and said she didn’t count and I have a letter from my doctor. They put me in a room about haft a mile away and I’m disabled. There was a dead spider in the bathroom and a stain that looked like blood.
於 2024 年 5 月住了 1 晚
Hope 於 2024年5月4日回覆
Shirley, I am sorry to hear you were unhappy with your stay. When we spoke to you, we did offer to change your rooms due to the housekeeping issues, but you did not want to move. We were sold out during the time you stayed with us so room selection was limited I am very sorry for this. I would also like to mention our policy does state that we charge a 25 pet fee unless this is a service dog, although your pet was not a service animal we did waiver this fee for you.We are sorry that although we tried to rectify these issues for you we where unable to meet your satisfaction.

8/10 不錯哦

Kathleen

團體旅遊
喜歡：設施服務
David was excellent at helping us! He had a very positive, can do attitude.
於 2024 年 4 月住了 2 晚
Hope 於 2024年5月4日回覆
Thank you for the feedback Kathleen, we are pleased to hear you enjoyed your stay

10/10 有夠讚

Jessica

喜歡：整潔度和員工素質
於 2024 年 4 月住了 2 晚
Hope 於 2024年5月4日回覆
Thank you Jessica, we hope you stay again

8/10 不錯哦

marie

團體旅遊
喜歡：整潔度和員工素質
The checkin staff was nice
於 2024 年 4 月住了 3 晚
Hope 於 2024年5月3日回覆
Thank you so much for your kind words! We're thrilled to hear that our check-in staff made your experience enjoyable. We'll be sure to pass along your appreciation to them. We hope to welcome you back again soon!

6/10 一般般

Ruthann

喜歡：整潔度和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Hope 於 2024年5月4日回覆
Thank you

8/10 不錯哦

phillip

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Bathroom floor needs mopping more often.
於 2024 年 4 月住了 1 晚
Hope 於 2024年5月3日回覆
Thank you for bringing this to our attention. Maintaining cleanliness is a top priority for us, and we apologize for any inconvenience you experienced. We'll address this with our housekeeping team to ensure that our standards are consistently met.

10/10 有夠讚

David，Warsaw

情侶出遊, 寵物同遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel had a cheerful atmosphere where the staff was helpful. The building was clean both inside and the surrounding grounds. We would stay here again.
於 2024 年 4 月住了 1 晚
Hope 於 2024年5月11日回覆
David, thank you so much for your feedback. We are pleased to hear you enjoyed your stay as well as the staff! We do hope you come back again!

8/10 不錯哦

Rebecca

團體旅遊
Our stay was fine. The property is a bit tired but location is good.
於 2024 年 4 月住了 6 晚
Hope 於 2024年5月3日回覆
Thank you for the feedback Rebacca, we will use this information to better our hotel for future stays

8/10 不錯哦

Debbie

Ok
於 2024 年 4 月住了 3 晚
Hope 於 2024年4月29日回覆
Thank you Debbie

10/10 有夠讚

Patricia

於 2024 年 4 月住了 1 晚
Hope 於 2024年5月19日回覆
Thank you!

10/10 有夠讚

David j

於 2024 年 4 月住了 4 晚
Hope 於 2024年5月20日回覆
Thank you David!

2/10 很糟糕

Tricia

商務旅客, 家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
This was a hodgepodge property turned in to a quality inn. It was not clean, not comfortable, not functional. The complementary breakfast was bare minimum. It is ridiculous that I paid $400 for two nights at a place this mediocre
於 2024 年 4 月住了 2 晚
Hope 於 2024年4月29日回覆
Tricia, we are sorry to hear you did not enjoy your stay and will use this feedback to better our hotel for future stays. Please let us know how we can improve

6/10 一般般

Tinia

家庭旅遊
不喜歡：員工素質
This spot is pretty run down, staff is pretty ambivalent to guest satisfaction. Definitely would not stay again.
於 2024 年 4 月住了 1 晚
Hope 於 2024年4月29日回覆
Tinia, we value your feedback and we are very sorry you did not enjoy your stay with us and will do everything we can to improve for future stays

8/10 不錯哦

Alicia

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Hard to find. Not well marked. It was a hotel complex with many different hotels and not clear signage for this particular hotel.
於 2024 年 4 月住了 1 晚
Hope 於 2024年4月26日回覆
Alicia, we are sorry you had issue finding our property. We hope you enjoyed your stay with us despite this issue

10/10 有夠讚

Lenville

喜歡：整潔度、員工素質和住宿環境和硬體
It’s a good place to stay staff was super nice and helpful I would recommend it to anyone
於 2024 年 4 月住了 1 晚
Hope 於 2024年4月26日回覆
Thank you Lenville! We hope you come back again!

10/10 有夠讚

Brenan

喜歡：員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Hope 於 2024年4月26日回覆
Thank you Brenan!

10/10 有夠讚

Cheri

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Hope 於 2024年4月26日回覆
Thank you!

8/10 不錯哦

Joseph，Ogilvie

情侶出遊
喜歡：整潔度和員工素質
Nice staff. We stayed on the 3rd floor. Room was clean but worn and out dated. In room coffee was not the best. Breakfast was so so. Bed was very comfortable.
於 2024 年 4 月住了 1 晚
Hope 於 2024年4月19日回覆
Thank you for your feedback! We hope to see you again

8/10 不錯哦

Derek

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Location. Easy access to interstate.
於 2024 年 4 月住了 2 晚
Hope 於 2024年4月18日回覆
Thank you!

6/10 一般般

Edgar

商務旅客
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
My room had a foul smell, I could not sleep well the first night, I reported it at the front desk, later when I went back the room smelled better, but my luggage was missing, I went again to the front desk, and they had my luggage there and told me that they took it out because the chemicals they sprayed in the room, I ask if it was safe for me to be there, they assured me that is was O.K. In the room, while I was working on my computer a STINK BUG fell on. I did not smash it because of the smell it produces, I think the smell the day before was due to the STINK BUGS, at this point when I flushed it the toilet started to overflow, I was not the only guess that had problems with the toilet. any way it was not a very good experience, and I sincerely hope that I can have a partial refund. Thank you
於 2024 年 4 月住了 2 晚
Chris Smith 於 2024年4月15日回覆
I appreciate the feedback about your stay here. I will be calling you today to discuss further.Thank you.

6/10 一般般

Stephen

喜歡：整潔度
於 2024 年 4 月住了 2 晚
Hope 於 2024年4月18日回覆
Thank you for the feedback, please let us know how we can improve.

10/10 有夠讚

Reinhard

喜歡：整潔度、員工素質和住宿環境和硬體
Easy to find and close to Cracker Barrel.
於 2024 年 4 月住了 1 晚
Hope 於 2024年4月13日回覆
Thank you for the feedback, we hope to see you again

8/10 不錯哦

Genette，Lansing

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Decent hotel for the price. Breakfast was nothing special.
於 2024 年 4 月住了 1 晚
Hope 於 2024年4月13日回覆
Thank you for the feedback

8/10 不錯哦

Judith

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Most important to me, it was quiet and had a comfortable bed and pillows. Small things were annoying: no instructions or channel list for very small tv; refrigerator had no freezer compartment, but it froze some of my drinks, no microwave; old makeup smear on the edge of the sink. Because I stayed 2 days, I was put in the “extended stay” wing separate from the main hotel so I had to go outside and across the parking lot for breakfast and to get my keys reprogrammed twice. Outlets were not conveniently located and some didn’t work.
於 2024 年 4 月住了 2 晚
Hope 於 2024年4月11日回覆
Judith, I am sorry to hear of the issues you had with your stay with us. We do not have any microwaves in the rooms we do provide one in the breakfast area. Quality does not have an extended stay wing, I'm sorry. All rooms have access to the lobby from the inside. We did have issues with our kep programmer this past week I am so sorry for this, we hope you give us another try so we can make things right

2/10 很糟糕

Michael

於 2024 年 4 月住了 1 晚
Hope 於 2024年5月3日回覆
Michael we are sorry you where not happy with your stay. Please let us know how we can improve

10/10 有夠讚

Denise

喜歡：整潔度、員工素質和住宿環境和硬體
Love it
於 2024 年 4 月住了 2 晚
Hope 於 2024年4月11日回覆
Thank you! We hope you stay again

10/10 有夠讚

Vickie

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room was clean, and roomy. Beds were very comfortable. Continental breakfast was well managed though mostly grab and go type items. Personal made the waffles which did ensure neatness and proper cooking--good idea! Only negative was the hallways were frigid!
於 2024 年 4 月住了 2 晚
Hope 於 2024年4月11日回覆
Thank you for the feedback Vickie! We truly appreciate it and hope you stay again

8/10 不錯哦

Rebecca

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Good, clean, and staff was friendly and helpful. Breakfast could have been better. Only decent dining option nearby was Cracker Barrel.
於 2024 年 4 月住了 3 晚
Hope 於 2024年4月11日回覆
Thank you for your feedback Rebecca

8/10 不錯哦

Randall L，Hawthorn Woods

於 2024 年 4 月住了 1 晚
Hope 於 2024年4月29日回覆
Thank you Randall

2/10 很糟糕

Jim

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Property was run down and room was not clean. Carpet in the room had stains on it and was frayed. Bathroom was dirty as well. Turned back the bed and there was crusty food stuck to the sheets. Called the front desk and they put us on hold for 5 minutes, hung up and called again no answer. Went down stairs to the desk only to find the desk clerk was in a private phone call that she continued while helping us. Looked to go to another hotel but couldn’t find one with a vacancy at that time of night. Never again will I stay in a cheaper hotel.
於 2024 年 4 月住了 1 晚
Hope 於 2024年4月8日回覆
Jim, we are very sorry for the issues you had during your stay. all staff has been addressed about these issues to ensure it doesn't happen again. We do hope you give us another try.

10/10 有夠讚

Elizabeth

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
We stay here every year during Keeneland races. David was wonderful. All the staff is so nice. They really put the customer first!! So friendly!!!
於 2024 年 4 月住了 1 晚
Hope 於 2024年4月8日回覆
Thank you Elizabeth! We are so happy to hear you enjoyed your stay and hope to see you again!

4/10 不太好

Lauren

親子旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
The rooms were not properly cleaned. The hotel had a very polished turd feel. The pillows smelled funny, there was hairs on the bathroom floor, the wall ac/heater was not effective and remained on and dry and stinky or freezing cold and off. For the price this place was decent as we were passing through but it doesn’t live up to its reviews.
於 2024 年 4 月住了 1 晚
Hope 於 2024年4月8日回覆
We apologize for the issues you had with your room condition. This has been addressed with staff and corrected. We hope you will give us another chance