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魯汶中央經濟智慧公寓飯店的評分

3 out of 5
魯汶中央經濟智慧公寓飯店
48 Diestsestraat, Leuven

評論

4.6
10 分，有夠讚；17 則評論中有 2 則" "
8 分，不錯哦；17 則評論中有 1 則" "
6 分，一般般；17 則評論中有 2 則" "
4 分，不太好；17 則評論中有 6 則" "
2 分，很糟糕；17 則評論中有 6 則" "

6.2/10

整潔度

9.0/10

員工素質

4.6/10

設施服務

4.6/10

住宿環境和硬體

2.0/10

環保程度

評論

2/10 很糟糕

Kara

情侶出遊
不喜歡：整潔度、設施服務和住宿環境和硬體
The shower did not for 3 days and the property refused to fix or accommodate a room change. We also expected a self catering accommodation however we only had a microwave. Trying to reach out to the property is near enough impossible as they do not answer the phone and the customer service is awful as we were promised a full refund and are still waiting on the property to get in contact with Expedia. Further more the toilet walls had condensation and damp everywhere in addition to not having an extractor fan meaning the bathroom smelled awful for the duration of our trip. Overall I was very disappointed in my stay and would not recommend anyone to stay at this accommodation.
於 2023 年 8 月住了 6 晚

2/10 很糟糕

David

於 2023 年 8 月住了 4 晚

2/10 很糟糕

Benjamin

於 2023 年 7 月住了 1 晚

4/10 不太好

Coralie

不喜歡：設施服務
Complaints will be sent by e-mail
於 2023 年 6 月住了 2 晚

2/10 很糟糕

MICHAEL

不喜歡：整潔度、設施服務和住宿環境和硬體
Pull out bed was broken. Mattress was U-shaped and filthy. Floorboards had water come out from under them when toilet was flushed. Mold and water damage along skirting boards. Cement dust all over everything from construction in and around unit. Never seen a worse place to spend a night. Decided to stay in a hotel and owner did not grant a refund despite contact from third party vendor to do so. No phone number to contact anyone physically. Avoid at all costs
於 2023 年 6 月住了 1 晚

2/10 很糟糕

Maria Houge

於 2023 年 6 月住了 1 晚

4/10 不太好

Mark

親子旅遊
不喜歡：整潔度和住宿環境和硬體
Upon arrival, I did not receive the access code to the apartment and had to phone to obtain it on a bank holiday. We were travelling with young children and this was a frustrating start to my stay, and I would have appreciated receiving this information in advance. The apartment lacked some basic facilities such as a dustpan to sweep up dirt. This made it difficult to maintain cleanliness during my stay. Additionally, I found that while the apartment had cooking facilities, the large windows could not be opened as the handle had been removed. This made it difficult to get fresh air into the apartment. The rest of the apartments in the building were undergoing renovations during my stay, which resulted in a lot of dust in the hallways. Despite these disappointments, the apartment was well-located in a lovely city. The location was convenient for exploring the city and accessing local amenities. However, I would hesitate to stay at this apartment again.
於 2023 年 4 月住了 3 晚
Julia from Louvain Central Residence - City Center 於 2023年4月25日回覆
Dear Mark,Thank you for the time taken to share your feedback with us.It is great to hear that you made the most of our convenient location, and we are pleased that you enjoyed exploring the beautiful city of Leuven. We do, however, regret that you were not entirely satisfied with your stay and regret the issues you mention regarding your apartment. Please accept our most sincere apologies for the inconvenience with your key codes, nevertheless, we have taken note of your feedback for review with our team. As you mention, we are currently carrying out maintenance work on our property, and we are sorry for any inconvenience this may have caused. We do keep all our properties up to date and regret that your apartment did not match your expectations. We have ensured that your feedback will be communicated with our maintenance team.We hope that you will give us the opportunity to provide you with a more enjoyable stay in the future. Best regards,Julia from Louvain Central Residence - City Center

6/10 一般般

Marloes

喜歡：設施服務
不喜歡：整潔度和住宿環境和硬體

2/10 很糟糕

Jessica

於 2022 年 11 月住了 11 晚
Julia from Louvain Central Residence - City Center 於 2022年12月5日回覆
Dear Jessica,Thank you for taking the time to rate your stay with us.We are very sorry you were not happy with your experience.We would certainly like to know how we could have improved your experienceWe look forward to welcoming you back. Best regards,Julia from Louvain Central Residence - City Center

6/10 一般般

Philip

團體旅遊
喜歡：整潔度和客房舒適度
於 2022 年 9 月住了 1 晚
Julia from Louvain Central Residence - City Center 於 2022年12月5日回覆
Kära Philip, tack för att ni valde att recensera din vistelse.Det glädjer oss att ni verkar ha trivts bra hos oss och att våra lokaler upplevdes som välstädade. Att hålla rent och snyggt är en av våra högsta prioriteringar och det är alltid trevligt att veta att vi har lyckats med det. Med vänliga hälsningar,Julia from Louvain Central Residence - City Center

4/10 不太好

Félix Jesús

家庭旅遊
喜歡：整潔度
Como mucho para dormir
La habitación no es ni mucho menos como dice el anuncio, no había armario, no había tele y tampoco había utensilios de cocina como anuncian (cafetera, fregadero...)
於 2022 年 8 月住了 2 晚
Julia from Louvain Central Residence - City Center 於 2022年11月9日回覆
Estimado Félix,Recibimos su testimonio.Siempre estamos atentos a los comentarios de quienes nos visitan y tomamos nota de su apreciación en cuanto al equipamiento del apartamento. Tenga la certezas de que incluiremos todos los puntos que mencionó en nuestros procesos de mejora. Ha sido un placer recibirle, gracias por elegirnos.Esperamos nos conceda otra oportunidad para ofrecerle una experiencia del todo favorable. Cordiales saludos,Julia from Louvain Central Residence - City Center

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度和客房舒適度
於 2022 年 8 月住了 3 晚

10/10 有夠讚

Sonja

於 2022 年 7 月住了 2 晚

4/10 不太好

Benjamin

情侶出遊
喜歡：整潔度
不喜歡：設施服務和住宿環境和硬體
Tv did not work, stairs in the flat were crazy stee and not communicated to us at all.
於 2022 年 5 月住了 1 晚

10/10 有夠讚

A.

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Fijn appartement in binnenstad
Fijn appartement voor weinig geld. Huisnummer volgens info is 48 op de deur staat echter 50 beloofde espresso apparaat was niet aanwezig. Ik ga zeker terug
於 2020 年 1 月住了 1 晚
Arnaud 於 2020年2月13日回覆
Goedendag en bedankt voor jullie reactie. Wij zijn blij te horen dat jullie verblijf bij ons is meegevallen. Onze ploeg werkt dag na dag hard om jullie het zo aangenaam mogelijk te maken,het doet ons deugd om zo een mooi bericht te krijgen! Dank u wel,wij hopen jullie in de toekomst terug te zien bij Aparthotels Smartflats. Prettige dag!

4/10 不太好

Lab，London

喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
Central and easy to get in with the codes and directions provided. State of the property is not the best. Dirty bathroom and very loud at night due to guests passing through first floor.
於 2020 年 1 月住了 2 晚
Arnaud 於 2020年2月13日回覆
Hello , thank you for taking the time to share your experience. It really helps us to improve our services and our Smartflats. We are sorry to see that you did not have a fully satisfying stay. Our team has taken your observations into consideration. The smartflats team

4/10 不太好

真實旅客

喜歡：整潔度
於 2020 年 1 月住了 1 晚