So - the rooms are beautifully designed and well furnished, and I liked being able to drive right up to the door to park (since it’s a motel). But the service at the “front desk” was questionable. I regularly stay in boutique hotels as well as chains, but have never dealt with someone that seemed to care so little about what he was doing. In my booking with Expedia, I was told I’d have a VIP perk at check in and to ask about it. When I asked at the end of the check in process, I was told “no - there’s no VIP perks. But you may as well try..” I’m NOT a bargain hunter and would not normally ask for something above and beyond, but I was simply doing what was instructed by Expedia and made to feel that I was trying to scam the system somehow. I also overheard an interaction with another guest that I’ll always remember as just bad hospitality. She ordered breakfast and said she’d like to have it outside. Now, there’s no one else in the place except for me so nothing else going on, and the tiny common area/resto/bar/lobby is less than 10 steps away from the outdoor seating. She was told “we don’t normally do that”. She was taken aback and said that she’d just take it outside herself - she wasn’t asking for full service. Moral of the story: in hospitality, NO shouldn’t be the default answer. You can do better. And it’s awkward as hell.