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里茲市希爾頓飯店的評分

4 out of 5
里茲市希爾頓飯店
Neville Street, Leeds, England

評論

7.8

不錯哦

10 分，有夠讚；1002 則評論中有 367 則" "
8 分，不錯哦；1002 則評論中有 335 則" "
6 分，一般般；1002 則評論中有 154 則" "
4 分，不太好；1002 則評論中有 97 則" "
2 分，很糟糕；1002 則評論中有 49 則" "

8.2/10

整潔度

8.6/10

員工素質

7.4/10

設施服務

7.6/10

住宿環境和硬體

7.4/10

環保程度

評論

10/10 有夠讚

YIU MAN

於 2023 年 7 月住了 3 晚

6/10 一般般

S W Barbara

商務旅客
不喜歡：整潔度
Hope the room can be more cleaned
If the room can be more clean would be better, the floor is not cleaned everyday.
於 2023 年 4 月住了 5 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
Hot in room
The air conditioning in my room was not good. No cool wind came out, it made my room hot all the time. Im not sure if it’s centrally controlled.
於 2022 年 7 月住了 5 晚

6/10 一般般

TSUNG-HUA

商務旅客
不喜歡：整潔度
於 2019 年 11 月住了 3 晚
j 於 2019年11月25日回覆
Dear Tsung-Hua Thank you for taking the time to place your feedback online via Expedia in regard to your recent visit to the Hilton Leeds City. Please be assured that your feedback and observations have been noted. Delighted to read that you enjoyed your stay with us, especially Thank you for your valued feedback. We look forward to welcoming you back very soon! Kind regards Gary Morrison General Manager Hilton Leeds City

6/10 一般般

Neil

情侶出遊
不喜歡：設施服務和住宿環境和硬體
There is refurbishment but regardless the entry area is uninspiring. The car park is impractical. The gym area is accessed from the lobby, it’s stark and not welcoming ( unstaffed). There used to be a swimming pool, sauna/ steam room which has gone. It’s handy for being near the city centre which is its redeeming feature
於 2024 年 5 月住了 1 晚

2/10 很糟糕

Eric

不喜歡：員工素質
I was promised by the person who checked me and again by the person who checked he out that I would be copied into an email to their accounts department. Neither one did. I had no confirmation of booking due to an unused email address that Expedia has. As a result I was double booked. All I asked was for a credit from the hotel as I will be staying in Leeds 15-20 nights per year. I will not be staying at the Hilton in Leeds now and I won’t use Expedia. The lack of refund or credit is a problem, the bad smell in the lobby is an issue that the hotel must sort. Both of those are understandable. What is unacceptable is that no one replied to me on my correct email address from Hilton or Expedia after I gave it over and over again! I feel abused by two previously trusted brands. Ericohalleran@yahoo.co.uk. .
於 2024 年 4 月住了 1 晚

4/10 不太好

Venkatesh Babu

商務旅客
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
Noisy vent in room 628!
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Eliot

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Room was fine only issue was the car park, don’t go in there if you’re not a confident driver because it’s extremely tight
於 2024 年 3 月住了 1 晚

4/10 不太好

chris

團體旅遊
Car park way to tight i scratched my car going down to the second floor as its way to tight i rang hotel they said you park at your own risk and now this stay has cost me £800 to fix my car i will not be staying here again staff didnt seem to care i rang they said i will get manager to ring me back still waiting for a phone call id upload image of car but i cant do that on here shame really people dont park in car park go somewhere else for parking
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Keithley

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Amazing location, excellent customer service and quality as expected with Hilton. Was a bit of a building site in reception but I understand that this is necessary to improve and grow the business.
於 2024 年 3 月住了 1 晚

2/10 很糟糕

Rui

不喜歡：整潔度和員工素質
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Hannah

於 2024 年 3 月住了 2 晚

10/10 有夠讚

Esther

於 2024 年 3 月住了 1 晚

10/10 有夠讚

Shirley

於 2024 年 2 月住了 4 晚

8/10 不錯哦

Clare

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Family weekend away
It was a nice hotel. Friendly reception staff. Good room. Suite for 4 of us was ideal. Close to all amenities in Leeds
於 2024 年 1 月住了 1 晚

8/10 不錯哦

Darren

喜歡：員工素質和客房舒適度
於 2024 年 1 月住了 1 晚

2/10 很糟糕

Hinesh

商務旅客
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Terrible
Truly disgusting odour of sewage as you enter the hotel and in the lobby area. Lights did not work in room. Shower did not work in room and was cold water only! The experience was poor!
於 2024 年 1 月住了 1 晚

8/10 不錯哦

mark

商務旅客, 團體旅遊
喜歡：整潔度和住宿環境和硬體
Parking isnt great but the hotel was really good
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Graham

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚

8/10 不錯哦

Joyce

情侶出遊
喜歡：整潔度和設施服務
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Tracy

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Hotel
Great Hotel - STAFF excellent - 5 stars Breakfast excellent - Very clean. Lots of parking but the turning circle between the floors is very tight. Would recommend this hotel short walk to into the main town.
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Michelle

於 2024 年 1 月住了 1 晚

8/10 不錯哦

Tom

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good location
Good location and nice comfortable room
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Rosemary

於 2024 年 1 月住了 1 晚

10/10 有夠讚

David

喜歡：整潔度
於 2023 年 12 月住了 2 晚

2/10 很糟糕

Matthew

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Rooms freezing staff rude was a que to complain each morning no information the heating didn’t work they ran out of electric heaters to give out absolutely decussating the worst Hilton I’ve stayed at needs condemned
於 2023 年 12 月住了 2 晚

10/10 有夠讚

David

於 2023 年 12 月住了 2 晚

8/10 不錯哦

Russell

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Ian

商務旅客
喜歡：整潔度和員工素質
Very average standard of rooms. Price for one night was over £200! Understand that may have been driven by football match but not a very nice room for the price
於 2023 年 11 月住了 1 晚

8/10 不錯哦

Andrea

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent location to train very walkable to Leeds shopping Loved the hot water adjustable shower head didn’t like no in room fridge
於 2023 年 11 月住了 4 晚

10/10 有夠讚

Craig

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
High quality hotel, good value for money
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Louise

喜歡：整潔度
於 2023 年 10 月住了 1 晚

8/10 不錯哦

Sonia

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Unfortunately the current roadworks make it a bit of a pain to get to the hotel - and are probably responsible for the awful smell at the entrance. The escalators up to the reception and bar area mean that this awful smell makes it this far. Ewwww. Everything else was lovely though!
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Daksha

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚

6/10 一般般

Brian

團體旅遊
喜歡：整潔度和員工素質
Ok as rooms go, but the price at the bar £7 for a bottle of beer.
於 2023 年 11 月住了 2 晚

4/10 不太好

Robert

商務旅客
喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
Nobody at reception on check in !
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Fiona

於 2023 年 11 月住了 1 晚

6/10 一般般

Polly

喜歡：員工素質
不喜歡：住宿環境和硬體
The room was ok but it and the corridors were a bit smelly. The bathroom was old with some cracked tiles, broken shower fitting, and the shower didn’t work properly
於 2023 年 11 月住了 1 晚

4/10 不太好

Farah

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Awful, dated property in need of a major renovation. Staff need better training in terms of hospitality and communication
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Thomas

於 2023 年 7 月住了 2 晚

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚

8/10 不錯哦

Veejay

於 2023 年 9 月住了 1 晚

8/10 不錯哦

Tom

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚

8/10 不錯哦

Lorraine

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
My husband and I had a short stay at the Hilton Leeds City Hotel. Great breakfast options. Lovely soft clean towels. Friendly staff good service all round. However this hotel needs to drastically update their cooling system. Although the lounge reception and dining area were cool the bedrooms were unfortunately very hot even though they gave us a fan. Bi would still recommend staying at this hotel but not when the weather is hot
於 2023 年 9 月住了 3 晚

10/10 有夠讚

razwana

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
It is in a lively area
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Mark

喜歡：整潔度、員工素質和住宿環境和硬體
No problems
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Becky

於 2023 年 8 月住了 1 晚

10/10 有夠讚

Richard

於 2023 年 8 月住了 1 晚

8/10 不錯哦

Sean

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
We had couple of issues but the duty manager Hashim was very helpful sorting out the problems and gave us free parking to make up for the pool, spa and sauna being closed. The location was great but the car park is a little tight and driving a 3m long pick up didn’t help.
於 2023 年 8 月住了 2 晚

10/10 有夠讚

Simon

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 2 晚