外觀
查看供應情況

撒切爾飯店的評分

3 out of 5
撒切爾飯店
Guildford Road, East Horsley, Leatherhead, England

評論

7.6

不錯哦

10 分，有夠讚；699 則評論中有 186 則" "
8 分，不錯哦；699 則評論中有 273 則" "
6 分，一般般；699 則評論中有 133 則" "
4 分，不太好；699 則評論中有 79 則" "
2 分，很糟糕；699 則評論中有 28 則" "

7.8/10

整潔度

8.2/10

員工素質

7.6/10

設施服務

7.2/10

住宿環境和硬體

7.4/10

環保程度

評論

10/10 有夠讚

Gon Fai Stephen

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
It’s got everything and in perfect condition. It is important for a hotel.
於 2021 年 10 月住了 1 晚

6/10 一般般

Richard

喜歡：整潔度
於 2019 年 9 月住了 1 晚

8/10 不錯哦

Ka Sing

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 7 月住了 1 晚
Jeff 於 2019年8月18日回覆
Thank you for your feedback

10/10 有夠讚

Lisa

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 1 月住了 1 晚

8/10 不錯哦

Richard

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
There is a very annoying light in the passage way inside the bedroom door. I could find no way of switching the light off. I was unable to sleep until putting a case in front to block the light.
於 2024 年 4 月住了 1 晚
Jeff 於 2024年5月2日回覆
Dear Richard,I'm very sorry to hear about this inconvenience during your stay.These lights are normally controlled by a switch beside the bed in the room.Could I please know your room number so I can check this and refer to our maintenance team if needed?Many thanksJeff StaniforthReception Manager

10/10 有夠讚

Daniel

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Ons verblijf was in het andere Hotel ivm afzegging Thacher hotel De hiervoor opgegeven mening geld voor het alternatieve hotel. U weet welke. Echt een aanrader alles was daarin supper. Mooie accomodatie, fantastische nieuwe ruime kamers, uitstekende keuken. Plus een mooie Spa
於 2023 年 6 月住了 1 晚
Ana 於 2023年6月27日回覆
Thank you for your feedback. I am glad that you had an enjoyable stay.Kind regards

4/10 不太好

Mike

商務旅客
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Remove thatchers from the site if it’s closed
Thatchers is closed so was sent to a sister hotel further from my destination
於 2022 年 10 月住了 1 晚

2/10 很糟糕

Mark

於 2022 年 7 月住了 1 晚

10/10 有夠讚

peter

於 2022 年 3 月住了 1 晚

8/10 不錯哦

Michelle

喜歡：員工素質和住宿環境和硬體
於 2021 年 11 月住了 4 晚

10/10 有夠讚

Susan

於 2022 年 3 月住了 1 晚

10/10 有夠讚

Frederick

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It is a beautiful looking place, in the middle of the country. Very nice to get away too. Would defo recommend it.
於 2022 年 3 月住了 3 晚

6/10 一般般

真實旅客

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
不喜歡：住宿環境和硬體
Thatchers is a regular overnight stay for me for family care. It’s tired. Nothing quite works in the rooms. And paper cups to make tea.
於 2022 年 3 月住了 1 晚

2/10 很糟糕

richard

商務旅客
Guys get a chef in! After a 12 hour day to be told no food tonight is fairly crap! An offer of sandwiches would have been something not here’s a bag of crisps for £2.50! Or there’s a BP garage on the corner. Think you are missing a trick there, staff were fine just nobody in a tall white hat!
於 2022 年 3 月住了 1 晚

8/10 不錯哦

David

於 2022 年 3 月住了 1 晚

10/10 有夠讚

Keely

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 2 月住了 1 晚

6/10 一般般

Malcolm

商務旅客
不喜歡：整潔度、員工素質和住宿環境和硬體
Hotel was tired in decor woodwork unclean paper cups in the bedroom with a leaky kettle. They charged my card as a holding deposit not sure what they thought I was going to do to the room. Shower was good bedding and towels clean however not impressed with the overall experience will not use again
於 2022 年 2 月住了 1 晚

6/10 一般般

Deborah

團體旅遊
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Thé hotel is looking very tired. We do take into account the two years of covid restrictions and the impact that this may have had on the hotel funding. However many establishments took this opportunity to revamp their decor. This hotel clearly didn’t . Cold showers in the morning, lack of drawer space within the room , Probably have to be desperate to stay here again
於 2022 年 2 月住了 1 晚

10/10 有夠讚

Adeyemi

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good but the area of deposit is worst.
My stay was okay, but up till this moment £25 deposit, I deposited have not been reverse. Which I'm not happy about since 10 a.m I left yesterday. It was quite bad. I expected them to refund my deposit immediately.
於 2022 年 1 月住了 2 晚

10/10 有夠讚

Mandy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Spotless.
Plenty of parking. The hotel was dated but immaculately clean. Our room was spacious, absolutely spotless. The bed was large & comfy. The shower was powerful & the towels on the hot radiator was a nice touch. We noticed how quiet it was. Breakfast was good too.
於 2022 年 1 月住了 1 晚

10/10 有夠讚

Margaret

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 1 月住了 1 晚

10/10 有夠讚

Terence

家庭旅遊
喜歡：員工素質
Like: breakfast was very good Dislike: slept for three nights, had to ask for towels and coffees. No room service.
於 2021 年 12 月住了 3 晚

8/10 不錯哦

Michael

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 12 月住了 3 晚

10/10 有夠讚

Ivanka

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good
I had a very good quality time in Tacher's hotel in East Horsley. I would recommend.
於 2021 年 11 月住了 2 晚

10/10 有夠讚

Denyse，Reseda

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Friendly and helpful staff
於 2021 年 11 月住了 6 晚

10/10 有夠讚

Martin

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Gréât place to stay, cannot fault
於 2021 年 11 月住了 1 晚

8/10 不錯哦

David

家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
Friendly helpful start. Reasonable breakfast and restaurant food. Bathroom poorly cleaned and noisy slow filling toilet. No hangers in wardrobe. Lovely setting and reasonable price.
於 2021 年 11 月住了 2 晚

8/10 不錯哦

Alistair

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
It was OK friendly
於 2021 年 11 月住了 1 晚

8/10 不錯哦

M

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Country break
Great looking hotel, service really good, food and drink a little expensive, but not exceedingly so, but it had cardboard cups for tea or coffee in the rooms. Cardboard is not what you expect, or want in a high end hotel.
於 2021 年 11 月住了 1 晚

8/10 不錯哦

Min C

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 11 月住了 1 晚

2/10 很糟糕

katherine

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Disgusting
Hotel was dirty, urine on the bathroom floors, pubic hair in the bath, Tea and coffee stains everywhere When we complained they sent a cleaner in but it still stunk of urine and they didn’t even mop the bathroom floor Sent an email to complain to the hotel but not heard anything back
於 2021 年 10 月住了 1 晚

4/10 不太好

Claire

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Could have been lovely but staff (what staff there was!) clearly didn’t want to be there and the morning reception lady was just plain rude. Internally the rooms were old, tired and hadn’t been refurbished in 20 years, and very basic. Pillows hard as rocks. Just didn’t feel like a welcomed or wanted guest
於 2021 年 10 月住了 1 晚

10/10 有夠讚

Jill

於 2021 年 10 月住了 1 晚

10/10 有夠讚

david

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very good
於 2021 年 10 月住了 1 晚

6/10 一般般

michael

喜歡：整潔度、員工素質和客房舒適度
Enjoyed our stay.
Staff were friendly and helpful, hotel was clean, could use a little updating. Restaurant was OK (excellent gastro pub 100m away).
於 2021 年 10 月住了 2 晚

8/10 不錯哦

Robert

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 10 月住了 1 晚

6/10 一般般

Serena

於 2021 年 10 月住了 1 晚

10/10 有夠讚

Julia

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 9 月住了 1 晚

8/10 不錯哦

Wendy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent with one reservation
The hotel is situated on an A road within easy reach of the A3 with access to the M25 so very convenient. I was to the rear of the hotel and it was very quiet. Car parking was good. Check-in was excellent and staff throughout very friendly and helpful. Breakfast and dinner were both plentiful, well cooked and presented and served. However, I do have one complaint and that is having arrived at around 17:00 and asked to book for dinner, I was refused. The reason given was that a coach party of 100 was due and they could not cope with any more. I would have thought that something other than "there's a pub up the road" could have been offered. As I did not want to take that option, I made do with half a sandwich that I had with me! In all other respects I would rate the hotel as excellent and perhaps the management could consider offering something under these circumstances.
於 2021 年 9 月住了 2 晚

4/10 不太好

真實旅客

商務旅客
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Disappointing.
Unfortunately disappointing. Way too much dust on the shelves and above the bed head. The towel was at least 5 years old and like something you would find at the bottom of a sports bag. No complementary shower products. The bed was up against the wall of the adjoining toilet. You could here the light being turned on and then what followed. That’s how thin the walls up. (Then the chap next door was snoring all night - not hotels fault) The tv remote control didn’t work. A paint. Better pillows. A clean and some soap. Not too much to ask. Positive - the staff where very friendly and good. I also thought it said there was parking. There is not. That could have been my mistake.
於 2021 年 9 月住了 1 晚

10/10 有夠讚

Rowan

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent hotel. Peaceful, spacious rooms & helpful staff.
於 2021 年 9 月住了 1 晚

10/10 有夠讚

Roselyn

團體旅遊
喜歡：員工素質、住宿環境和硬體和客房舒適度
Beautiful. Very polite receptionist enjoyed everything.
於 2021 年 9 月住了 1 晚

10/10 有夠讚

Chris

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel very quiet and restaurant with limited menu but excellent food
於 2021 年 8 月住了 2 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：員工素質和客房舒適度
The hotel is a little tired in places. The room was clean but looked grubby as old and worn.
於 2021 年 8 月住了 1 晚

10/10 有夠讚

Jill

於 2021 年 8 月住了 1 晚

4/10 不太好

Sharon

不喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2021 年 8 月住了 1 晚

6/10 一般般

Ian

喜歡：員工素質
不喜歡：客房舒適度
於 2021 年 8 月住了 1 晚

6/10 一般般

真實旅客

情侶出遊
喜歡：員工素質和設施服務
不喜歡：整潔度
The evening dinner and breakfast was lovely. They need to improve their general cleaning, cobwebs and carpets needed hoovering. The bedroom we stayed in needed upgrading and general cleanliness was disappointing, dust round bath etc.
於 2021 年 8 月住了 1 晚

8/10 不錯哦

Kelly

喜歡：整潔度和客房舒適度
於 2021 年 8 月住了 1 晚

8/10 不錯哦

Samuel

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 8 月住了 1 晚