Date: November 21, 2025
To Whom It Does Concern:
I am submitting this as a formal complaint under the Americans with Disabilities Act (ADA), Title III, against Castle Inn & Suites / OYO Hotels, Lawton, OK, for severe discrimination and violations related to my federally protected service dog, my medical records, and my status as a disabled guest.
1. Legal Basis (Service Animal / ADA Violations)
According to 28 C.F.R. § 36.302(c)(7):
> “A public accommodation shall not require documentation, such as proof that the animal has been certified, trained, or licensed as a service animal, as a condition for entry.”
By requesting, obtaining, and retaining my private doctor’s notes, and by photographing or copying them, the hotel has violated this regulation.
The ADA’s official guidance (via DOJ) states:
> “Covered entities may not require … a doctor’s note, for a service animal.” (ada.gov)
Hotels cannot charge pet fees or deposits for service animals; service dogs are not “pets.” (I was charged or threatened with a $20 fee.)
The only legal questions staff may ask about a service animal are:
1. Is the dog required because of a disability?
2. What work or task has the dog been trained to perform?
2. Discriminatory Conduct During My Stay
On November 21, 2025, I checked in at approximately 6:00–6:30 PM (per hotel records).
Upon entry, I told the clerk that my dog is a service animal. He demanded “government certification.” I informed him that no such certification
