This property requires you to have a QR code to check in. There arent any staff on site. It was fortunate that a guest nearby and let me into the foyer at 10:30 pm, otherwise I don't know what I would have done. But, their check-in system didn't recognize my reservation. No QR code was sent (I booked through Expedia). I did get it email with a guest identifier directly from Base Lausanne, so I thought that I was all set. However the ID didn't work, I had no QR code, and no one was able to solve the problem. After waiting for another hour for assistance, I opted to try a hotel with actual humans on site. My bad experience was made somewhat worse by receiving notification that they had billed my credit card, even though I couldn't stay there. I had customer service via telephone twice to resolve these problems and the charge was eventually credited back. I think that their staff are kind and helpful, but just stymied by not being on the ground to interact with the customers.