Dear Dongjie, Thank you for taking the time to review your stay with MGM Grand Las Vegas. We are saddened to learn about your experience during your stay and we value your feedback. We appreciate the chance to have hosted your visit and we look forward to improving your impressions of our resort in the future.

Dear Anni, We are saddened to learn that your visit to MGM Grand fell below your expectations and our quality service standards. Please accept our sincerest apologies for these uncharacteristic noise disturbances experienced during your stay. We will certainly forward your concerns to the appropriate hotel operations teams for review, and hope for the chance to better meet your needs in the future. Kind Regards,

Dear Tianjiao, thank you for sharing your valued feedback. We would like to extend our apologies for the disappoints experienced during your stay. Please know, the safety and security of our guests is top priority. We encourage our guests to contact Hotel staff, so your concerns are able to be addressed during your visit. We hope you will consider giving us another opportunity in the future.