When I check in, the room was warm, but it was hot outside. When I arrived back to the room to get ready to meet my group I went to Laredo to meet, the room was unbearable. I notified the front desk after I got dressed and they sent maintenance up to look @the a/c. I was already pushing it on time for our dinner reservations. There was nothing they could do so they offered to move me to another room. As stated, I didn’t have the time to move, as I was now running late. I had no choice but to stay in the room.
Upon checkout, they saw the notation from maintenance that the a/c needed to be fixed. I did not even receive an apology, much less some sort of discount. This is not a cheap hotel, and I expected MORE from them than the way I was treated. Nice property, but on my next trip there, I WILL NOT be staying there. I have recommended this place to a lot of my friends and colleagues in the past, but not so sure I will now.