Check in was easy and fast. The hotel appears to be recently renovated so lobby and eating area were very clean, nice and with plenty of sitting options. I was very surprised with the clean and crisp smell in the lobby and our room.
Our floor also appeared to be renovated since walls still had painter's tape on. Our room was king size bed and very spacious and clean. The restroom and shower room were in excellent conditions (like new and very clean). We liked the hotel had a walk in shower option. I especially liked and appreciated the small touches like the toilet paper and towel decoration.
Front desk staff was also accommodating and helpful. I needed to store a medical supply suitcase after check-out and they gladly and without hesitation allowed us to keep it there until we returned. Since the suitcase was heavy a gentleman helped me unload and load the suitcase.
Although our stay was one night, it was a very comfortable stay.
Isela
於 2024 年 4 月住了 1 晚
6/10 一般般
Cynthia
2024年4月15日
喜歡:整潔度和員工素質
Bien conservada
Cynthia
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月17日回覆
Hello Cynthia, Nos complace saber que disfrutó de nuestro hotel y sus instalaciones. Agradecemos sus amables palabras y esperamos darle la bienvenida de nuevo en el futuro.
8/10 不錯哦
Antonio Josafat
家庭旅遊
2024年4月15日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Buena ubicación
Antonio Josafat
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月17日回覆
Hello Antonio Josafat,Agradecemos su comentario positivo sobre nuestra ubicación. Esperamos que su estancia haya sido satisfactoria en todos los aspectos. ¡Esperamos darle la bienvenida de nuevo en el futuro!
10/10 有夠讚
Monte
2024年4月13日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great check in, great staff, surrounding area a little sketchy, easy in and out, thin walls and floors, noisy neighbors
Monte
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月14日回覆
Hello Monte,We appreciate your positive feedback on our check-in process and staff. We regret to hear about the noise disturbance from neighboring guests. Your comments regarding the surrounding area and noise level have been duly noted for improvement. We strive to provide a comfortable stay for all guests and hope you will consider staying with us again in the future.
10/10 有夠讚
Perfecto
情侶出遊
2024年4月13日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent location
Perfecto
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月14日回覆
Hello Perfecto,We are pleased to hear that you enjoyed our hotel's convenient location. Your feedback is valuable, and we hope you had a memorable stay with us. Thank you for sharing your experience.
10/10 有夠讚
JORGE
2024年4月10日
喜歡:整潔度、員工素質和住宿環境和硬體
De lo
Mejor que hay para estar en la 35
JORGE
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月12日回覆
Hello JORGE,Nos complace saber que disfrutó de su estancia con nosotros en la 35. Apreciamos sus amables palabras y esperamos darle la bienvenida de nuevo en el futuro.
10/10 有夠讚
Lila
家庭旅遊
2024年4月8日
喜歡:設施服務
All
Lila
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月9日回覆
Hello Lila,We appreciate you taking the time to leave your feedback. Your opinions are important to us and will be shared with our team for further improvements. We hope to have the opportunity to better serve you in the future.
10/10 有夠讚
M de lourdes cantu
家庭旅遊
2024年3月31日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
👍👍👍
M de lourdes cantu
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月2日回覆
Hello M de lourdes cantu,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
2/10 很糟糕
Juan Leonardo
2024年3月29日
Juan Leonardo
於 2024 年 3 月住了 1 晚
10/10 有夠讚
HÉCTOR
家庭旅遊
2024年3月26日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
everything very clean
HÉCTOR
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月27日回覆
Hello HÉCTOR,We appreciate your feedback regarding the cleanliness of our hotel. Our team strives to maintain high standards for all our guests to enjoy. Should you have any further comments or suggestions, please feel free to reach out to our management team.
8/10 不錯哦
Pedro R
2024年3月25日
Pedro R
於 2024 年 3 月住了 2 晚
Manager 於 2024年4月16日回覆
Hello Pedro R, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
10/10 有夠讚
maria
家庭旅遊
2024年3月25日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The only thing I didn’t like was the pillows everything else was great
maria
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月27日回覆
Hello maria,We appreciate your feedback and are pleased to hear that overall you had a great experience at our hotel. If you ever have specific preferences for pillows in the future, please don't hesitate to let us know so we can accommodate you better next time.
10/10 有夠讚
Mack
2024年3月25日
喜歡:整潔度、員工素質和住宿環境和硬體
Very nice staff, clean room
Mack
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月27日回覆
Hello Mack,We appreciate your kind words about our friendly staff and clean accommodations. Our team strives to provide exceptional service to all our guests. We look forward to welcoming you back for another enjoyable stay soon.
6/10 一般般
Cecilia
2024年3月24日
Pobre desayuno
Cecilia
於 2024 年 2 月住了 1 晚
Manager 於 2024年3月27日回覆
Hello Cecilia, We regret to hear that you found the breakfast unsatisfactory. Your feedback is valuable to us for enhancing our services. Please feel free to reach out to our management team to discuss your concerns further.
10/10 有夠讚
Martina
家庭旅遊
2024年3月24日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Quiet, courteous, staff, close to where I needed to go
Martina
於 2024 年 3 月住了 2 晚
Manager 於 2024年3月27日回覆
Hello Martina,We are delighted to hear you found our staff courteous and appreciated our convenient location. Your feedback is valued and we look forward to welcoming you back in the future.
10/10 有夠讚
Gabriel
情侶出遊
2024年3月17日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Habitación acogedora y muy limpia. Clima excelente.
Gabriel
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月20日回覆
Hello Gabriel,We're thrilled to hear you found our rooms cozy and very clean, and that you enjoyed the wonderful climate during your stay. Thank you for sharing your positive feedback with us!
10/10 有夠讚
Paola L. Campos
家庭旅遊
2024年3月16日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Atención, limpieza
Paola L. Campos
於 2024 年 2 月住了 1 晚
Manager 於 2024年3月17日回覆
Hello Paola L. Campos,We appreciate you taking the time to provide feedback on our cleanliness standards. Guest satisfaction is important to us, and we are committed to ensuring a high level of cleanliness throughout our hotel. If you have any further concerns, please don't hesitate to reach out to our management team.
8/10 不錯哦
Lily
2024年3月15日
Lily
於 2024 年 3 月住了 2 晚
Manager 於 2024年3月18日回覆
Hello Lily, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
4/10 不太好
Raul
2024年3月13日
Raul
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月4日回覆
Hello Raul, We appreciate you choosing our hotel for your stay. If there were any concerns during your visit, please don't hesitate to contact us directly so we can address them accordingly. Hope to welcome you back in the future for an improved experience.
8/10 不錯哦
Amy
2024年3月12日
喜歡:整潔度、員工素質和住宿環境和硬體
Amy
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月14日回覆
Hello Amy, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
10/10 有夠讚
Eliezer
家庭旅遊
2024年3月11日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Todo esta muy cerca del hotel, y el personal es muy amable y las habitaciones estan muy limpias, el desayuno está incluido y esta muy bien
Eliezer
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月12日回覆
Hello Eliezer,Nos complace saber que disfrutó de nuestra conveniente ubicación, amable personal, habitaciones limpias y desayuno incluido durante su estancia. ¡Esperamos darle la bienvenida nuevamente en el futuro!
8/10 不錯哦
Cristina
親子旅遊
2024年3月9日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was great and clean, the staff was super helpful, but the area felt unsafe, especially the parking lot, we also saw two huge pitbull dogs loose around the parking lot we were scared for our two kids.
Cristina
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月19日回覆
Hello Cristina,We appreciate your kind words about our hotel and staff. We take the safety and security of our guests very seriously, and we will pass along your feedback to the appropriate teams for further review and possible improvements. Your family's well-being is our top priority, and we want all guests to feel safe during their stay with us.
10/10 有夠讚
Ghenita
2024年3月9日
喜歡:整潔度、員工素質和住宿環境和硬體
We are thankful for the helpful service and hospitality.
Ghenita
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月9日回覆
Hello Ghenita,We are pleased to hear that you had a positive experience with our service and hospitality. Your satisfaction is important to us. Thank you for your kind words.
10/10 有夠讚
ROBERTO
情侶出遊
2024年3月7日
喜歡:設施服務
very clean
ROBERTO
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月9日回覆
Hello ROBERTO,We're pleased to hear you found our hotel very clean. Our team strives to maintain high cleanliness standards to ensure a comfortable stay for all our guests. Your feedback is appreciated as it motivates us to uphold our commitment to cleanliness excellence.
6/10 一般般
Ricardo
家庭旅遊
2024年3月7日
喜歡:整潔度、員工素質和設施服務
———
Ricardo
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月9日回覆
Hello Ricardo,Thank you for your feedback. We appreciate you taking the time to share your experience with us. Should you have any further concerns, please don't hesitate to contact our management directly. We hope to welcome you back in the future for an improved stay.
6/10 一般般
Everardo
2024年3月5日
喜歡:整潔度、員工素質和住宿環境和硬體
Everardo
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月9日回覆
Hello Everardo, We appreciate you choosing to stay with us and we hope you had a pleasant experience overall. If there were any aspects that did not meet your expectations, please do not hesitate to contact us directly so we can address them accordingly.
10/10 有夠讚
Norma
家庭旅遊, 親子旅遊
2024年3月3日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Es muy cómoda y habitaciones amplias. Tiene alberca interior pero nos tocó en remodelación. Claro que regreso. El personal muy amable y servicial; tuvimos un incidente con nuestro coche y el señor Bernardo de mantenimiento nos apoyó, se agradece porque estábamos en una ciudad desconocida y era de noche por lo que se nos complicaba más, pero Bernardo nos acompañó en todo momento. Empleado del
año!!!!
Norma
於 2024 年 3 月住了 2 晚
Manager 於 2024年3月6日回覆
Hello Norma,We are delighted to hear you found your stay comfortable and enjoyed our spacious rooms. While we regret the inconvenience of the indoor pool being under renovation during your visit, we appreciate your understanding. It's wonderful to know that Bernardo from maintenance provided helpful assistance during your car incident; we'll make sure to recognize him for his outstanding service. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.
10/10 有夠讚
DORA
情侶出遊
2024年3月2日
喜歡:整潔度、員工素質和住宿環境和硬體
First time staying at hotel, nice and clean and Lux at front desk was welcoming and sweet. Close by restaurants and shopping centers, we will definitely return.
DORA
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月5日回覆
Hello DORA,We are delighted to hear you enjoyed your stay at our hotel and found our staff welcoming. It's great to know you appreciated our clean facilities and convenient location. We look forward to welcoming you back in the future for another wonderful stay.
10/10 有夠讚
Hector
商務旅客
2024年3月1日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay in Laredo
Hector
於 2024 年 2 月住了 2 晚
Manager 於 2024年3月3日回覆
Hello Hector,We are delighted to hear that you enjoyed your stay with us in Laredo. Our team strives to provide a positive experience for all our guests. Should you have any further feedback or require assistance in the future, please do not hesitate to reach out.
10/10 有夠讚
Juan
家庭旅遊
2024年3月1日
喜歡:整潔度、員工素質和住宿環境和硬體
Good
Juan
於 2024 年 2 月住了 1 晚
Manager 於 2024年3月2日回覆
Hello Juan,Thank you for taking the time to share your feedback with us. We value all guest experiences and will use your comments for further improvement in our services. We hope to welcome you back in the future for a better stay.
8/10 不錯哦
Marty
商務旅客
2024年3月1日
喜歡:設施服務和住宿環境和硬體
N/A
Marty
於 2024 年 2 月住了 1 晚
Manager 於 2024年3月2日回覆
Hello Marty,We appreciate you taking the time to share your feedback with us. Should you have any further concerns, we recommend reaching out to our management team directly for further assistance. Your comments will help us improve our services for all our guests.
10/10 有夠讚
Harid
情侶出遊, 商務旅客
2024年2月28日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
.
Harid
於 2024 年 2 月住了 1 晚
Manager 於 2024年3月2日回覆
Hello Harid,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
8/10 不錯哦
Carlos,Monterrey
2024年2月26日
喜歡:整潔度、員工素質和住宿環境和硬體
Todo muy bien, excepto el WiFi
Carlos
於 2024 年 2 月住了 1 晚
Manager 於 2024年3月1日回覆
Hello Carlos,Lamentamos que haya experimentado dificultades con el WiFi durante su estancia. Agradecemos sus comentarios y los transmitiremos al equipo pertinente para mejorar la experiencia de nuestros huéspedes. Esperamos tener la oportunidad de darle la bienvenida nuevamente en el futuro.
6/10 一般般
Raul
2024年2月25日
喜歡:整潔度
Raul
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月29日回覆
Hello Raul, We strive to provide all our guests with a memorable experience. Should you have any feedback to share from your recent stay, please reach out to us so we can address any concerns. We value your input and look forward to welcoming you back soon.
10/10 有夠讚
Adriana
2024年2月22日
喜歡:整潔度、員工素質和住宿環境和硬體
Muy a gusto con la estancia, solo el desayuno muy pobre en cuestión de variedad
Adriana
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月24日回覆
Hello Adriana,We appreciate your feedback regarding the breakfast variety and will share it with our team for future improvements. Your satisfaction is important to us, and we strive to enhance our guests' experience in every way possible.
10/10 有夠讚
Denise
商務旅客, 團體旅遊
2024年2月21日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff very helpful
Denise
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月23日回覆
Hello Denise,We appreciate your kind words about our staff and their assistance during your stay. Our team strives to provide exceptional service to all guests. If you have any further feedback or need assistance, please do not hesitate to reach out to our management team directly. Thank you for choosing to stay with us.
10/10 有夠讚
jaime
2024年2月18日
喜歡:整潔度、員工素質和住宿環境和硬體
Muy bien hotel y personal muy amable
jaime
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月20日回覆
Hello jaime,Agradecemos sus amables palabras sobre nuestro hotel y personal. Estamos encantados de haber contribuido positivamente a su estancia. ¡Esperamos darle la bienvenida de nuevo en el futuro!
10/10 有夠讚
Billy Owen
2024年2月16日
喜歡:整潔度、員工素質和住宿環境和硬體
Billy Owen
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月17日回覆
Hello Billy Owen,We are delighted to hear that you had a wonderful experience at our hotel! Please do not hesitate to contact us if you have any further comments or if there is anything we can assist you with. We look forward to welcoming you back in the future.
10/10 有夠讚
jaime
親子旅遊
2024年2月14日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Muy buen hotel
jaime
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月15日回覆
Hello jaime,¡Gracias por su amable comentario! Nos alegra saber que disfrutó de su estancia en nuestro hotel. Siempre trabajamos arduamente para brindar a nuestros huéspedes la mejor experiencia posible. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.
10/10 有夠讚
Monica
家庭旅遊
2024年2月11日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Camas y almohadas muy confortables.
Monica
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月13日回覆
Hello Monica,Nos complace saber que encontraste nuestras camas y almohadas muy confortables. Nos esforzamos por ofrecer una experiencia de descanso excepcional a nuestros huéspedes. Apreciamos tu comentario positivo y esperamos recibirte de nuevo en el futuro.
6/10 一般般
nelly
2024年2月10日
喜歡:整潔度和員工素質
nelly
於 2024 年 2 月住了 2 晚
Manager 於 2024年2月13日回覆
Hello nelly, We're sorry to hear that your experience at our hotel was not ideal. We encourage you to reach out to us directly with any feedback you may have so that we can address the issues and improve for the future. We appreciate your patronage and hope to welcome you back in the future for a better stay.
10/10 有夠讚
Irma,Eagle Pass
2024年2月10日
喜歡:整潔度、員工素質和住宿環境和硬體
Irma
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月13日回覆
Hello Irma,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. We strive to provide exceptional service to all our guests, and we are glad that we succeeded in meeting your expectations. We hope to welcome you back in the future.
10/10 有夠讚
Jose
家庭旅遊
2024年2月6日
Muy cerca del puente
Jose
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月8日回覆
Hello Jose,Nos complace saber que nuestra ubicación cerca del puente fue conveniente para usted durante su estancia en nuestro hotel. Agradecemos su comentario y esperamos volver a recibirlo en el futuro. Si tiene alguna otra consulta, no dude en comunicarse con nosotros.
10/10 有夠讚
Austin
家庭旅遊, 親子旅遊
2024年2月4日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everyone was very nice. Breakfast was good.
Austin
於 2024 年 1 月住了 4 晚
Manager 於 2024年2月6日回覆
Hello Austin,Thank you for your kind feedback! We're delighted to hear that you found our staff to be friendly and enjoyed our breakfast. We strive to provide a positive experience for our guests and appreciate your positive comments. We look forward to welcoming you back in the future.
10/10 有夠讚
jorge
2024年2月3日
jorge
於 2024 年 2 月住了 1 晚
Manager 於 2024年3月22日回覆
Hello jorge,Thank you for being with us. Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
6/10 一般般
Gabriela
家庭旅遊
2024年1月28日
喜歡:整潔度、員工素質和設施服務
No había agua caliente 😐
Gabriela
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月29日回覆
Hello Gabriela,We apologize for any inconvenience you may have experienced during your stay. We understand the importance of hot water and will address this issue with our team to ensure it doesn't happen again. Thank you for bringing this to our attention.
10/10 有夠讚
Connie
2024年1月28日
喜歡:整潔度、員工素質和住宿環境和硬體
I’m not gonna lie, at first I wasn’t too impressed when we pulled in for our visit. But…. It was a clean hotel and the staff there made it so enjoyable. Very friendly and ever so eager to take care of their guests.. I was a tad concerned when we realized we were 3 blocks from the border but I never felt unsafe at all! There was a night security fellow there and he was seen walking around the parking lot at night making sure everything was as it should be. If we find ourselves heading back to Laredo we will definitely stay here again.
Connie
於 2024 年 1 月住了 2 晚
Manager 於 2024年1月30日回覆
Hello Connie,Thank you for sharing your feedback about your recent stay at our hotel. We're glad to hear that you found our accommodations clean and our staff friendly and attentive. Our team takes pride in providing excellent service to ensure a pleasant stay for our guests. Rest assured that the safety of our guests is a top priority, and we have security measures in place to maintain a secure environment. We appreciate your endorsement and look forward to welcoming you back on your next visit to Laredo.
10/10 有夠讚
Cynthia
情侶出遊, 商務旅客
2024年1月20日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Cynthia
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月20日回覆
Hello Cynthia,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. We strive to provide exceptional service and create memorable stays for all our guests. Should you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.
10/10 有夠讚
Robbie
團體旅遊
2024年1月19日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Close to dining, entertainment and shopping
Robbie
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月20日回覆
Hello Robbie,We appreciate your feedback regarding our convenient location near dining, entertainment, and shopping options. It's great to hear that you found our hotel's proximity to these amenities to be a positive aspect. Thank you for choosing our hotel for your stay, and we hope to welcome you back in the future for another enjoyable experience.