Dear Lau,We sincerely apologize for the inconvenience you experienced during your stay with us. I had a discussion with our IT Manager and Security for the door lock issue in your room and alarm ring. The alarm ring is due to dust and false alarm Rest assured, we have already addressed the issues with the equipment and door card to prevent any future occurrences. Please accept our sincerest apologies and know that we are committed to making your next stay with us more comfortable and enjoyable. Thank you for bringing these issues to our attention.Warmest regards,Simon ChewGeneral Manager

Hello! Thank you for the wonderful feedback! It's always a pleasure to know guests are happy with their stay. I look forward to welcome you back to our hotel.

Hello! Thank you for choosing our hotel. I'm glad to know that you found everything truly exceptional and that you had a wonderful time throughout your visit. Have a great weekend!

Dear WEI, Thank you for choosing our hotel. It brings us so much joy to know that you enjoyed your stay and that you were impressed with our services and facilities. I wish you a fun and relaxing weekend!

Dear PEI SHAN, Thank you for choosing our hotel. I'm glad you were greatly impressed with our services and facilities. I wish you a joy and blessings this holiday season.

Hello! Thank you so much for recommending our hotel as an ideal destination for leisure and relaxation! Great feedback such as this definitely inspires us all in the team. I hope to see you again next time you're in Cebu.

Hello! Thank you for the thumbs up! I'm glad that you loved everything about the hotel. I hope to see you again on your next travel to Cebu.

Dear Cheyu, Thank you so much for choosing our hotel. I hope you have some insights to share with me based on your stay experience. Comments and feedback help us assess our performance and identify means we can apply to ensure 100% satisfaction among all guests. Thank you, once again, and I look forward to hear from you soon.

Dear Cheyu, Thank you so much for choosing our hotel. I hope you have some insights to share with me based on your stay experience. Comments and feedback help us assess our performance and identify means we can apply to ensure 100% satisfaction among all guests. Thank you, once again, and I look forward to hear from you soon.

Hello! Thank you for the thumbs up! It's wonderful to know that our team was able to assist you with your concerns and needs. Customer focus is definitely a top priority, to ensure that every guests feels at home and comfortable throughout their stay. Thank you for taking time to post a review. We look forward to see you again.

Dear Kaede, Thank you so much for the thumbs up! Always a pleasure to know our guests are happy with their stay. Have a great day!

Hello! Thank you so much for choosing our hotel. I'd like to ask if you can share more details about your stay experience, for me to understand what led you to post a low rating. I appreciate insights from guests to help me assess what our team can do better --- for everyone's common enjoyment and satisfaction. Thank you and have a great weekend.

Dear DAYOW, Thank you for choosing our hotel. It is wonderful to know that you were generally satisfied with your overall stay experience. Thank you, once again, for taking time to post a review. We wish you wonderful days ahead.

Dear Chenni, Thank you for choosing our hotel. Always a pleasure to know our guests are happy with their stay. We are overwhelmed with delight with the review you gave, which details out everything you loved about your visit. Thank you, once again, for taking time to post a review. We look forward to welcome you back to our resort.

Dear Chi Hou, Thank you for choosing our hotel. It is wonderful to know that you were generally satisfied with your overall stay experience. Thank you, once again, for taking time to post a review. We wish you wonderful days ahead.

Dear Po Tai, Thank you for choosing Mövenpick Hotel Mactan Island Cebu. We understand you had a concern on the room. We regret this wasn't according to your liking. We understand that each and everyone has their own preferences when it comes various travel and lifestyle experiences. We also wish to share that we have photos and information published online, for every guest's reference upon booking a stay. Thank you, once again, for taking time to post a review. We wish you wonderful days ahead.

Dear WENCHUN, Thank you for choosing our hotel. We're glad to know that you were generally satisfied with your overall stay experience. Have a great day!

Dear JudyWu, Thank you for choosing our hotel. We're glad you were generally satisfied with your overall stay experience. It's heartwarming to read the commendation you shared in your review. We understand you had a concern on food and we regret that it didn't appeal to your taste. We also understand that each and everyone has their own preferences on flavors and other lifestyle experiences. Do trust that we shared your comments with our culinary team, for proper review and assessment. We value feedback such as yours as these help us assess how we can further enhance guest experience in the hotel. Have a great day!

Dear Michelle, Thank you for choosing our hotel. We're glad you were generally satisfied with your overall stay experience. We understand you had a concern about our buffet. We regret that you felt differently about this. We hope you can send us specific feedback on direct email, for our culinary team's review and assessment. Thank you, once again, for taking time to post a review. Have a great day!

Hello! Thank you so much for the thumbs up! It's a delight to know our guests are happy with their stay. Have a great day!

Dear Shirley, We are happy to know that you found everything to your comfort and convenience. We have noted your comment about the room, and we appreciate that your brought this to our attention. Do trust that our team will look into this urgently. We value feedback such as yours as this helps us assess how we can further enhance guest experience in our hotel. Thank you for taking time to share a review. We look forward to see you again soon.

Dear Douglas, Thank you for your kind words and for choosing Mövenpick Hotel Mactan Island Cebu again. We are delighted to hear about your positive experience and look forward to welcoming you back. Warmest regards,Simon ChewGeneral Manager

Dear JacobWe are thrilled to receive your positive feedback about your recent stay at Mövenpick Hotel Mactan Island Cebu. It's delightful to hear that you found our staff helpful and friendly, enjoyed the excellent breakfast, and appreciated the beautiful ocean view. We take pride in providing tight security and convenient taxi services for our guests. We look forward to welcoming you back for another enjoyable stay.Warmest regards,Simon ChewGeneral Manager

Dear Leonard,Thank you for your kind words! We're thrilled to hear that you had such a wonderful experience at our resort and that our staff, especially Niya, Aiza, Jan, Analyn, Evelyn, and Rose, went above and beyond to make your stay memorable. We look forward to welcoming you back during your next visit to Cebu. Safe travels!Warmest regards,Simon ChewGeneral Manager

Dear Michael, Thank you so much for taking the time to write this review. We are glad that you enjoyed your stay with us.We hope to welcome you back again soon! Warmest regards,Simon Chew General Manager

Dear Kohei,Thank you for your feedback regarding your recent stay with us. We're glad to hear that you found our hotel facilities to be great.We apologize for the inconvenience you experienced with the dog noises at night and transportation. We will inform the local authority for any action can be taken. Regarding the transport, we have communicate and served them a warning with our transport provider, informed them to be extra careful for our future guest. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warmest regards,Simon ChewGeneral Manager

Dear Melisa,Thank you for sharing your experience with us. We are thrilled to hear that our staff was able to assist you and your father during your stay at the hotel. Providing accessibility and accommodations for all of our guests is a top priority for us. We appreciate your feedback and hope to welcome you back in the future.Warmest regards,Simon ChewGeneral Manager

Dear Chinatsu,Thank you for sharing your feedback with us. We are delighted to hear that you found our staff to be kind and provided great customer service. It is also wonderful to hear that you enjoyed your spacious and clean room, as well as our beach and pool facilities.We are thrilled that you were able to make some wonderful memories during your time with us. We appreciate your kind words and look forward to welcoming you back in the future.Warmest regards,Simon ChewGeneral Manager

Dear Christina, Thank you for taking the time to write this review and for giving us a 5/5! We hope to welcome you again soon! Warmest regards,Simon Chew General Manager

Dear Mary,Thank you for your positive feedback! We're glad to hear that you still enjoyed your stay with us. Your kind words about our staff and service are greatly appreciated. We hope to welcome you back for another excellent stay in the future!Thank you again for choosing to stay with us.Warmest regards,Simon ChewGeneral Manager

Dear Bryan,Thank you for your feedback. We are glad to hear that you enjoyed the property and found our staff to be friendly.Thank you again for choosing Mövenpick. We appreciate your feedback and look forward to welcoming you back in the future.Warmest regards,Simon ChewGeneral Manager

Dear Hishida,We apologize for the inconvenience you experienced with the room temperature. Our maintenance team will investigate the issue and ensure that the air conditioning system is functioning properly to provide a comfortable environment for our guests. Thank you for bringing this to our attention.We hope to have the opportunity to welcome you again soon! Warmest regards,Simon ChewGeneral Manager

Dear Rosephil,Thank you for taking the time to provide us with feedback on your recent stay. We really appreciate your kind words regarding our excellent staff. However, we apologize for the inconvenience you experienced in relation to the noise level. Please be assured that we take noise disturbances seriously and are constantly taking measures to minimize it. We will investigate the sources of the noise you mentioned to address these issues promptly.We understand that a peaceful sleep is essential for our guests, and we apologize for falling short in this aspect during your stay. We appreciate your patience and understanding, and we will do everything possible to ensure a quieter environment for future guests.Thank you once again for sharing your feedback, and we hope to have the opportunity to welcome you back in the future.Warmest regards,Simon ChewGeneral Manager

Dear Consuelo, Thank you for taking the time to rate your stay with us.We hope to welcome you again soon!Warmest regards, Simon ChewGeneral Manager

Dear Renee, Thank you for taking the time to rate your stay with us.We hope to welcome you again soon!Warmest regards, Simon ChewGeneral Manager

Dear tanyabella,Thank you for sharing your feedback regarding our food and wine selection. We appreciate your input and value your perspective as it helps us identify areas for improvement.Rest assured, we will take your feedback into consideration and work towards providing a better selection of food and wine options that align with your preferences. We constantly strive to enhance our offerings and ensure a pleasant dining experience for all of our customers.We are excited to announce that our restaurant partner, Ibiza Beach Club, located at Movenpick Hotel Mactan Cebu, is now under construction and will anticipate to open by mid-2024.Great news to share that in collaboration with Ibiza Beach Club, we will present the 12 course Balearic Grill eat all you can menu at the Forum restaurant starting from 3rd week of January 2024.On a positive note, we are delighted to hear that our staff members were able to provide you with excellent service. We will ensure to pass on your kind words to them and acknowledge their efforts.Once again, thank you for taking the time to share your thoughts with us. We hope to have the opportunity to serve you again in the future and provide an improved dining experience.Warmest regards,Simon ChewGeneral Manager