室外游泳池,提供泳池遮陽傘和日光浴躺椅

深紅海灘溫泉度假村 - 馬克坦島的評分

5 out of 5
深紅海灘溫泉度假村 - 馬克坦島
Seascapes Resort Town, Mactan Island, Cebu City, Lapu-Lapu, Cebu

評論

9.0

太棒了

10 分,有夠讚;1002 則評論中有 631 則" "
8 分,不錯哦;1002 則評論中有 279 則" "
6 分,一般般;1002 則評論中有 52 則" "
4 分,不太好;1002 則評論中有 21 則" "
2 分,很糟糕;1002 則評論中有 19 則" "

9.0/10

整潔度

9.4/10

員工素質

9.0/10

設施服務

9.0/10

住宿環境和硬體

9.6/10

環保程度

評論

10/10 有夠讚

SUET FUNG

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 1 月住了 2 晚
Nikko 於 2020年2月5日回覆
Dear Suet Fung, Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service. Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future. Sincerely, Nikko Ravancho Guest Services Manager

10/10 有夠讚

Chiu Ping

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 1 月住了 2 晚
Nikko 於 2020年2月5日回覆
Dear Chiu Ping, Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service. Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future. Sincerely, Nikko Ravancho Guest Services Manager

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
各方面環境很棒,浮潛魚也很多,早餐不錯,自助晚餐可以再加強
於 2020 年 1 月住了 2 晚
Nikko 於 2020年1月24日回覆
Dear Guest, Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service. Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future. Sincerely, Nikko Ravancho Guest Services Manager

10/10 有夠讚

真實旅客

於 2019 年 10 月住了 2 晚
Riza 於 2019年10月31日回覆
Dear Valued Guest, Thank you for taking the time to rate us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your feedback in our continuous effort to provide friendly and efficient service. Best Regards,

6/10 一般般

HAOJUNG

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Services are good, staffs are all very friendly, but the shower room and faucet are needed to fixed.
於 2019 年 10 月住了 3 晚
Riza Serafin 於 2019年10月12日回覆
Dear Haojung, Thank you for taking time to send us feedback. It is always our pleasure to provide great service to our valued guest like you. Rest assured that proper maintenance to all facilities are being done regularly to provide excellent experience to our valued guest like you. However, we were sorry if you were inconvenienced by our bathroom amenities. We were hoping that we learn about it while staying with us. Nevertheless, we appreciate your honest feedback. Best Regards,

10/10 有夠讚

Lek Kan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 9 月住了 1 晚
Riza 於 2019年9月24日回覆
Dear Lek Kan, Thank you for taking the time to rate us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your feedback in our continuous effort to provide friendly and efficient service. Best Regards,

10/10 有夠讚

FENG MAO

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 1 晚
Riza 於 2019年8月12日回覆
Dear Feng, Thank you for taking the time to rate us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your feedback in our continuous effort to provide friendly and efficient service. Best Regards,

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 7 月住了 1 晚
Riza 於 2019年7月31日回覆
Dear Valued Guest, Thank you for taking the time to rate us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your feedback in our continuous effort to provide friendly and efficient service. Best Regards,

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
網美必拍無邊際泳池
飯店有一小片私人海灘,很漂亮但沙有點粗,外出不太方便,建議使用Grab;泳池很美,白天夜晚各有風情,但無論何時都是滿滿的人;服務人員非常友善親切,但整理人員不太仔細,一下少放毛巾,一下少放備品,清潔度也要加強。
於 2019 年 6 月住了 1 晚
Riza 於 2019年7月27日回覆
Dear Valued Guest, Thank you for taking the time to rate us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your feedback in our continuous effort to provide friendly and efficient service. Best Regards,

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
網美必拍無邊際泳池
飯店有一小片私人海灘,很漂亮但沙有點粗,外出不太方便,建議使用Grab;泳池很美,白天夜晚各有風情,但無論何時都是滿滿的人;服務人員非常友善親切,但整理人員不太仔細,一下少放毛巾,一下少放備品,清潔度也要加強。
於 2019 年 6 月住了 1 晚
Riza 於 2019年7月27日回覆
Dear Valued Guest, Thank you for taking the time to rate us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your feedback in our continuous effort to provide friendly and efficient service. Best Regards,

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
網美必拍無邊際泳池
飯店有一小片私人海灘,很漂亮但沙有點粗,外出不太方便,建議使用Grab;泳池很美,白天夜晚各有風情,但無論何時都是滿滿的人;服務人員非常友善親切,但整理人員不太仔細,一下少放毛巾,一下少放備品,清潔度也要加強。
於 2019 年 6 月住了 1 晚

6/10 一般般

真實旅客

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
in the resort i thought at least the fruits and juice will be terrific, but instead it was horrible, the breakfast fruits has few options and looks terrible. and the juice in the AZURE beach club i have ordered different juices for the past few days was also horrible, taste like it was filled with water, taste dull. that was a real down side. another down side was asking the hotel to reserve a taxi , of course we can always order a GRAB car for ourselves, but when in early mornings when there might be no grab we needed to reserve a taxi which the hotel said it must be reserved 30 minutes ahead, which was fine. but when we reserveed the taxi 30 minutes ahead and waited for our car, and 30 minutes past and they just told us there are no taxi so we have to take the hotel cab which is 2 times expensive than a taxi and we have to take it because we needed to catch the plane. i thought that was a little like robbery.
於 2019 年 5 月住了 3 晚
Riza 於 2019年5月21日回覆
Dear Valued Guest, We are sorry you were unhappy with your experience. We were hoping that you learn about it during your stay so that we can address it properly. We apologize if metered taxi is not readily available. Please note that its availability is beyond our control since we need to conform with taxi company's availability response. Also, transportation prices were evaluated properly before it was implemented. Best Regards,

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 2 月住了 1 晚
Riza 於 2019年2月25日回覆
Dear Valued Guest, Thank you for taking the time to rate us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your feedback in our continuous effort to provide friendly and efficient service. Best Regards,

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 2 月住了 1 晚
Riza 於 2019年2月25日回覆
Dear Valued Guest, Thank you for taking the time to rate us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your feedback in our continuous effort to provide friendly and efficient service. Best Regards,

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
環境好地方靚,一流五星酒店水平,buff早晚都很好食,如果有機會再去的話我必定再次入住這間酒店,如果價格在可便宜些就更好了,雖然有免費外出商場,但班次有點不多,而且外出的地點只得一個商場,如果可以的話再加多些外出點,這就更好了
於 2019 年 2 月住了 1 晚
Riza 於 2019年2月17日回覆
Dear Valued Guest, I am glad to know that you had a wonderful stay with us and that our staffs were able to attend to your needs keenly. It is our privilege to have been given the chance to offer you our heartfelt service. We always ensure that we give all of our guests’ high quality service which they deserve. Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future. Best Regards,

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 2 月住了 2 晚
Riza 於 2019年4月2日回覆
Dear Valued Guest, Thank you for taking the time to rate us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your feedback in our continuous effort to provide friendly and efficient service. Best Regards,

10/10 有夠讚

Hui-Ju

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
非常棒的住宿
住宿環境非常棒!小孩玩得非常開心~ 環境優,服務友善!還有市區免費接駁~ 我們搭凌晨的班機,飯店還讓我延遲兩小時退房! 還能待在園區活動到晚上~才離開! 很適合帶小孩的家庭度假喔!
於 2019 年 1 月住了 2 晚
Riza 於 2019年2月20日回覆
Dear Hui-Ju, Dear Sungjin, We are glad to know that you had a wonderful stay with us and that our staffs were able to attend to your needs keenly. It is our privilege to have been given the chance to offer you our heartfelt service. We always ensure that we give all of our guests’ high quality service which they deserve. Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future. Best Regards,

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 9 月住了 1 晚
Riza 於 2018年10月3日回覆
Dear Valued Guest, Thank you for taking the time to rate us with your recent stay with us. Looking forward to welcoming you again. Best Regards,

10/10 有夠讚

Olaf

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Top Hotel, sehr gepflegt und sehr warmes Ambiente. Sehr gutes Strandrestaurant, sehr Aufmerksames Personal, super Freundlich, Wow 👍👍👍Wir waren sehr Zufrieden Einziger Kritikpunkt: Der Pool war zu warm, keine Abkühlung möglich, das sollte man ändern.
於 2024 年 4 月住了 4 晚
Sheilla 於 2024年4月16日回覆
Dear Olaf, Warm Greetings!We are delighted to hear your feedback and thank you for choosing Crimson Mactan. It has been a pleasure to serve you and we are glad that you enjoyed your overall stay. Rest assured that we will continue to improve our services. Looking forward to welcoming you back soon. Until then. Best Regards,Sheilla Mae ImbongGuest Service Manager

8/10 不錯哦

takuya

於 2024 年 3 月住了 1 晚
Sheilla 於 2024年4月16日回覆
Dear Mr. /Ms.Takuya,Warm Greetings!Thank you for giving us a good rating and thank you for choosing Crimson Mactan. It has been a pleasure to serve you. We trust that you had an excellent and memorable experience with us.Rest assured that we will continue to improve our services. Until then. See you next time.Sincerely,Sheilla Mae ImbongGuest Service Manager

10/10 有夠讚

gihwan

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
good . healing time
於 2024 年 3 月住了 2 晚
Jesster Marie Tubao 於 2024年3月27日回覆
Dear Gihwan,Warm Greetings from Crimson Resort and Spa Mactan!Thank you for choosing our resort as your home during your vacation here in Cebu.We are delighted to know that you had a wonderful time during the days you've spent your vacation with us, thus making your stay a memorable one.Best Regards,Jesster Marie D. TubaoFront Office Manager

8/10 不錯哦

Hyunji

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
벌레도 있고 화장실 물때도 있고 아주 청결하진 않음 룸서비스도 음식이 좀.. 그리고 수영장 옆 까페 아이스크림 하나 주문해도 손님도 없는데 두스쿱 푸는데 십분이상 걸림ㅋㅋㅋ 대신 직원들이 매우 친절하고 프라이빗 비치가 발바닥은 아프지만 물고기용 빵도 줘서 물고기 잠수안해도 보이고 보트도 공짜
Sheilla 於 2024年3月16日回覆
Dear Mr. Hyunji,Warm Greetings!Thank you for taking the time to send us a review of your most recent stay.We are glad that you like the service we provide. I have also shared your feedback with my team so that we can take necessary measures to prevent such occurrences in the future. Rest assured that we are committed to continuously improving our services and enhancing our customers' experience. Best Regards,Sheilla Mae ImbongGuest Service Manager

10/10 有夠讚

tomonori

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
スタッフがとてもフレンドリーで、日本人スタッフも 在籍されていてたすかりました。 
於 2024 年 2 月住了 9 晚
Sheilla 於 2024年3月13日回覆
Dear Mr./Ms. Tomonoro, Thank you for sending us a review of your most recent stay. It is through your feedback and comments that we get to improve not only our facilities but our services as well. We are glad to know that you had a great experience staying with us. This is indeed what we take pride on, is ensuring that our guests feel our warm and genuine service from the heart. We will also ensure that my team is informed of your kind words. This is indeed embodies the kind of service we continuously aim to provide. Your comments with regards to your stay will also be our daily motivation to ensuring quality of service is always top priority. Again we thank you for taking the time to send us this review and we look forward to welcoming you again soon. Best Regards,Sheilla Mae ImbongGuest Service Manager

10/10 有夠讚

Marc

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very peaceful - perfect place for a short stay in Cebu!
於 2024 年 3 月住了 1 晚
Sheilla 於 2024年3月6日回覆
Dear Marc, Thank you for sending us a review of your most recent stay. It is through your feedback and comments that we get to improve not only our facilities but our services as well. We are glad to know that you had a great experience staying with us. This is indeed what we take pride on, is ensuring that our guests feel our warm and genuine service from the heart. We will also ensure that my team is informed of your kind words. This is indeed embodies the kind of service we continuously aim to provide. Your comments with regards to your stay will also be our daily motivation to ensuring quality of service is always top priority. Again we thank you for taking the time to send us this review and we look forward to welcoming you again soon. Best Regards,Sheilla Mae ImbongGuest Service Manager

10/10 有夠讚

ASUKA

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚
Asuka 於 2024年2月27日回覆
Dear Mr. /Ms.Asuka,Warm Greetings!Thank you for giving us a good rating and thank you for choosing Crimson Mactan. It has been a pleasure to serve you. We trust that you had an excellent and memorable experience with us.See you next time.Sincerely,Sheilla Mae ImbongGuest Service Manager

10/10 有夠讚

Spark

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful infinity pools, good food and cocktails, clean and comfort rooms.
於 2024 年 2 月住了 6 晚
Sheilla 於 2024年2月8日回覆
Dear Mr./Ms. Spark, Warm Greetings!We are delighted to hear your feedback and thank you for choosing Crimson Mactan. It has been a pleasure to serve you and we are glad that you enjoyed your stay as well.It is indeed our commitment to provide you a memorable experience with superb accommodations and customer service. See you next time. Sincerely,Sheilla Mae ImbongGuest Service Manager

6/10 一般般

SUNGWON

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
제이파크 3박하고 2박 했는데 호텔 풍경이나 분위기는 좋은데~ 룸 크기나 편의시설 조식은 제이파크 보다 못하네요 둘이 있기는 좋을듯 가족끼리는 비추
於 2024 年 1 月住了 2 晚
Sheilla 於 2024年2月2日回覆
Dear Sungwon, Thank you for taking the time to send us a review of your most recent stay. We value all your comments and feedback as this is our way of improving not only our facilities but our services as well.While we wish you had a better experience with us, we also understand that you have your preferences.Rest assured that we will continue to improve our services. Until then. Best Regards,Sheilla Mae ImbongGuest Service Manager

10/10 有夠讚

MEEJIN

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
저는 너무 좋았어요! 객실이 엄청 현대적이고 그런 건 아니었지만 관리가 잘되어 깨끗했고 2박 하면서 '이게 휴가지..'하는 생각을 내내 했어요. 수영장도 토요일 제외하고는 한산하고 딱 휴식을 즐기기에 괜찮을 만큼의 한산함이었어요. 사람이 너무 없는 것도 많은 것도 아닌.. 그리고 체크아웃 하는 날 레이트 체크아웃을 하고 싶었지만 풀북이라 불가능이었는데, 직원분이 먼저 체크아웃하는 날도 다른 시설을 얼마든지 이용하라고 친절하게 설명해주셔서 너무 좋았어요. 5시까지 수영장 마음껏 이용하고 마사지 받고 공항가니까 밤비행기도 그렇게 부담스럽지 않고 좋았습니다. 세부에 또 간다면 꼭 다시 이용하고 싶어요!
於 2024 年 1 月住了 2 晚
Sheilla 於 2024年2月2日回覆
Dear Mr. Meejin, Thank you for taking the time to send us a review of your most recent stay. We value all your comments and feedback as this is our way of improving not only our facilities but our services as well.We are glad to know that you had a great stay with us. We truly take pride in being able to provide our guests with warm and genuine service from the heart.Our valued guests have truly grown fond of our facilities and our services. We are a place where in everyone has his own space and everyone from young to old can enjoy and relax. We again would like to thank you for your kind words. These words which are our daily motivation to keep pushing for quality and top notch service. We are already excited for your next visit wherein we look forward to exceeding your expectations again. Best Regards,Sheilla Mae ImbongGuest Service Manager

10/10 有夠讚

??

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good
於 2024 年 1 月住了 3 晚
Sheilla 於 2024年2月2日回覆
Dear Valued Guest, Thank you for taking the time to send us a review of your most recent stay. We value all your comments and feedback as this is our way of improving not only our facilities but our services as well.We trust that you had a great stay with us. Looking forward to see you again. Best Regards,Sheilla Mae ImbongGuest Service Manager

10/10 有夠讚

Mese

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Sheilla 於 2024年1月30日回覆
Dear Mr./Ms. Mese,Warm Greetings!We recognize your time is valuable and appreciate the feedback you have provided. Thank you for giving us a good rating. We trust that you had a great stay with us. We will continue to work to improve our services, and I hope you choose to stay with us again. Thank you.Sincerely,Sheilla Mae ImbongGuest Service Manager

8/10 不錯哦

hironori

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
総合的に素晴らしい! 家族連れで行くならセブ島で最も良いホテルだと思う。 ホテルステイなら尚更。 ホテル内に買い物できるコンビニ等あればもっと良かった! スタッフも笑顔でフレンドリー。 また秋頃行こう‼︎
於 2024 年 1 月住了 4 晚
Sheilla 於 2024年1月28日回覆
Dear Mr./Ms. Hironori,Thank you for taking the time to send us a review of your most recent stay. We value all your comments and feedback as this is our way of improving not only our facilities but our services as well.We are glad to know that you had a great stay with us. We truly take pride in being able to provide our guests with warm and genuine service from the heart.Our valued guests have truly grown fond of our facilities and our services. We are a place where in everyone has his own space and everyone from young to old can enjoy and relax. We again would like to thank you for your kind words. These words which are our daily motivation to keep pushing for quality and top notch service. We are already excited for your next visit wherein we look forward to exceeding your expectations again. Best Regards,Sheilla Mae ImbongGuest Service Manager

10/10 有夠讚

Seonwoong

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
3대가 함께한 가족여행
부모님, 누나네, 저희가족 어른 6명에 아이 2명이 객실 3개에서 머물렀습니다. 디럭스룸 2개, 디럭스룸 정원전망 1개에서 머물렀습니다. 정원정망 방은 전체 크기는 조금 더 크지만 화장실이 많이 커지고 침실은 작아지기 때문에 굳이? 라는 생각이 많이 들었습니다. 그리고 디럭스룸 중 1개는 개미와 바퀴벌레, 알 수 없는 벌레가 발견됐었고 나머지 1개는 비교적 벌레가 없었습니다(홈매트를 사용해서 그럴 수도). 아 테라스에 죽은 바퀴벌레와 개미는 있었음. 그럼에도 불구하고 객실 컨디션이나 직원분들의 친절함도 너무 좋았고, 프라이빗비치는 기대이하였지만 수영장에서 보낸 시간들은 너무 재밌었습니다. 저희는 배달음식을 시켜먹진 않았고 크림존 수영장으로 룸서비스를 시켜먹었고, 수영 후 햄버거와 간식거리를 조금 사서 방에서 먹었습니다. 룸서비스와 수영장에서 시켜먹은 음식들은 전체적으로 가격을 생각하지 않더라도 별로였습니다. 특히 햄버거. 그리고 너무 오래걸리고 직원들끼리 소통이 안되는건지.. 뭔가 반복되는 일들이 생겼습니다. 다른건 해보지 않았고 선셋세일링을 했는데 배컨디션이나 나오는 음식등은 사설업체와 비교했을 때 좀 떨어질 수 있다고 생각하지만 숙소에서 바로 배를 타는 편리함, 스텝의 친절함에서 돈이 아깝지 않았습니다. 아이들이 있는 분들은 크림존에서 하는 행사? 같은것도 좋을거 같습니다. 저희 조카는 보물찾기에서 2등을 하고 인형을 받았는데 너무너무 좋아했습니다. 보라카이에 이어 두번째 크림슨 방문, 저희 가족은 만족스러웠습니다.
於 2024 年 1 月住了 3 晚
Sheilla 於 2024年1月26日回覆
Dear Mr. Seongwoong, Warm Greetings!Thank you for sending us a review of your most recent stay. It is through your feedback and comments that we get to improve not only our facilities but our services as well. We are glad to know that you had a great experience staying with us. This is indeed what we take pride on, is ensuring that our guests feel our warm and genuine service from the heart. Rest assured that we are committed to continuously improving our services and enhancing our customers' experience. Until then.Sincerely, Sheilla Mae ImbongGuest Service Manager

10/10 有夠讚

JEON YEOB

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚
Sheilla 於 2024年1月21日回覆
Dear Mr./Ms. Jeon,Warm Greetings!Thank you for giving us a good rating. We trust that you enjoyed your stay. It is indeed our commitment to provide you a memorable experience with superb accommodations and customer service. See you next time. Sincerely,Sheilla Mae ImbongGuest Service Manager

10/10 有夠讚

Minah

於 2024 年 1 月住了 2 晚
Sheilla 於 2024年1月16日回覆
Dear Mr./Ms. Minah,Warm Greetings!Thank you for giving us a good rating. We trust that you enjoyed your stay. It is indeed our commitment to provide you a memorable experience with superb accommodations and customer service. See you next time. Sincerely,Sheilla Mae ImbongGuest Service Manager

10/10 有夠讚

stephanie

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Freindliness of the staff was second to none
於 2024 年 1 月住了 11 晚
Sheilla 於 2024年1月16日回覆
Dear Ms. Stephanie,Warm Greetings!Thank you for giving us a good rating. We trust that you enjoyed your stay. It is indeed our commitment to provide you a memorable experience with superb accommodations and customer service. See you next time. Sincerely,Sheilla Mae ImbongGuest Service Manager

10/10 有夠讚

Annette

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
A great property made wonderful by the exception service provided by the kindest staff in the world.
於 2024 年 1 月住了 11 晚
Sheilla 於 2024年1月14日回覆
Dear Annete,Thank you for taking the time to send us a review of your most recent stay. We value all your comments and feedback as this is our way of improving not only our facilities but our services as well.We are glad to know that you had a great stay with us. We truly take pride in being able to provide our guests with warm and genuine service from the heart.Our valued guests have truly grown fond of our facilities and our services. We are a place where in everyone has his own space and everyone from young to old can enjoy and relax. We again would like to thank you for your kind words. These words which are our daily motivation to keep pushing for quality and top notch service. We are already excited for your next visit wherein we look forward to exceeding your expectations again. Best Regards,Sheilla Mae ImbongGuest Service Manager

10/10 有夠讚

Tom

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Sheilla 於 2024年1月14日回覆
Dear Tom,Thank you for taking the time to send us a review of your most recent stay. We value all your comments and feedback as this is our way of improving not only our facilities but our services as well.We are glad to know that you had a great stay with us. We truly take pride in being able to provide our guests with warm and genuine service from the heart.Our valued guests have truly grown fond of our facilities and our services. We are a place where in everyone has his own space and everyone from young to old can enjoy and relax. We again would like to thank you for your kind words. These words which are our daily motivation to keep pushing for quality and top notch service. We are already excited for your next visit wherein we look forward to exceeding your expectations again. Best Regards,Sheilla Mae ImbongGuest Service Manager

10/10 有夠讚

SAYURI

喜歡:整潔度、員工素質和住宿環境和硬體
施設もサービスも素晴らしい!
於 2024 年 1 月住了 3 晚
Sheilla 於 2024年1月14日回覆
Dear Sayuri,Thank you for taking the time to send us a review of your most recent stay. We value all your comments and feedback as this is our way of improving not only our facilities but our services as well.We are glad to know that you had a great stay with us. We truly take pride in being able to provide our guests with warm and genuine service from the heart.Our valued guests have truly grown fond of our facilities and our services. We are a place where in everyone has his own space and everyone from young to old can enjoy and relax. We again would like to thank you for your kind words. These words which are our daily motivation to keep pushing for quality and top notch service. We are already excited for your next visit wherein we look forward to exceeding your expectations again. Best Regards,Sheilla Mae ImbongGuest Service Manager

10/10 有夠讚

Hazel

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Sheilla 於 2024年1月14日回覆
Dear Hazel,Thank you for taking the time to send us a review of your most recent stay. We value all your comments and feedback as this is our way of improving not only our facilities but our services as well.We are glad to know that you had a great stay with us. We truly take pride in being able to provide our guests with warm and genuine service from the heart.Our valued guests have truly grown fond of our facilities and our services. We are a place where in everyone has his own space and everyone from young to old can enjoy and relax. We again would like to thank you for your kind words. These words which are our daily motivation to keep pushing for quality and top notch service. We are already excited for your next visit wherein we look forward to exceeding your expectations again. Best Regards,Sheilla Mae ImbongGuest Service Manager

10/10 有夠讚

Wai Leng

於 2024 年 1 月住了 4 晚
Sheilla 於 2024年1月10日回覆
Dear Mr. Park, Warm Greetings!Thank you for giving us a good rating. We trust that you enjoyed your overall stay. It is indeed our commitment to provide you a memorable experience with superb accommodations and customer service. See you next time. Sincerely,Sheilla Mae ImbongGuest Service Manager

8/10 不錯哦

HYUK JUN

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 4 晚
Sheilla 於 2024年1月10日回覆
Dear Mr. Hyuk, Warm Greetings!Thank you for giving us a good rating. We trust that you enjoyed your overall stay. It is indeed our commitment to provide you a memorable experience with superb accommodations and customer service. See you next time. Sincerely,Sheilla Mae ImbongGuest Service Manager

10/10 有夠讚

??

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
スタッフが親切
於 2024 年 1 月住了 3 晚
Sheilla 於 2024年1月10日回覆
Dear Valued Guest, Warm Greetings!We are delighted to hear your feedback and thank you for choosing Crimson Mactan. It has been a pleasure to serve you and we are glad that you enjoyed your stay as well. It is indeed our commitment to provide you a memorable experience with superb accommodations and customer service. See you next time. Sincerely,Sheilla Mae ImbongGuest Service Manager

6/10 一般般

Rafael

喜歡:整潔度、員工素質和客房舒適度
Not value for money
To begin with, what is the point of adding the “spa” at the end if there is no spa available. Paying a premium for this is not worth it. Unable to use the spa for treatments/jacuzzy was such a disappointment. Furthermore, not all the restaurants advertised were open… Phone lines were down the whole stay. We had to literally walk to reception each time we wanted to request anything to eat or drink.
於 2023 年 12 月住了 6 晚
Sheilla 於 2024年1月10日回覆
Dear Mr. Rafael, Warm Greetings from Crimson Resort and Spa Mactan! Thank you for taking the time in sharing your experiences during your stay with us. Your feedback stated were not up to our standard. Providing the highest level of service is our number one priority and we sincerely apologize for falling short your expectations. I have shared your feedback with my team, so we can do our best to ensure this does not occur again. As part of our commitment to deliver exceptional service, the resort undergone rehabilitation works especially the spa area.Rest assured that we will continue to strive and work hard to deliver exceptional guest experiences. I hope you choose to stay with us again when your travels bring you back to the area to see the the property development.Sincerely, Sheilla Mae ImbongGuest Service Manager

8/10 不錯哦

Suzanne

喜歡:整潔度和員工素質
於 2023 年 12 月住了 4 晚
Sheilla 於 2023年12月28日回覆
Dear Mr./Ms. Suzanne,Warm Greetings! Thank you for giving us a good rating. We trust that you enjoyed your stay. Rest assured that we will continue to strive and work hard to deliver exceptional guest experiences. Looking forward to welcoming you again at Crimson Resort & Spa Mactan. Until then. Sincerely, Sheilla Mae ImbongGuest Service Manager

10/10 有夠讚

haein

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
Sheilla 於 2023年12月16日回覆
Dear Mr./Ms. Haein,Warm Greetings! Thank you for giving us a good rating. We trust that you enjoyed your stay. Rest assured that we will continue to strive and work hard to deliver exceptional guest experiences. Looking forward to welcoming you again at Crimson Resort & Spa Mactan. Until then. Sincerely, Sheilla Mae ImbongGuest Service Manager

8/10 不錯哦

Iva

於 2023 年 12 月住了 2 晚
Sheilla 於 2023年12月6日回覆
Dear Mr. /Ms.Iva,Warm Greetings!Thank you for giving us a good rating. We will continue to work to improve our services, and I hope you choose to stay with us again. Thank you and until then. Sincerely,Sheilla Mae ImbongGuest Service Manager

8/10 不錯哦

EIJI

情侶出遊
喜歡:整潔度和員工素質
コロナの名残か今年夏の台風の影響なのか、宿泊棟の半分と一部レストランがクローズしていた。おかげで混んでるはずのインフィニティプールは空いてて快適ではあった。 スタッフのホスピタリティーや挨拶の徹底は今まで他国含め泊まったホテルの中でもトップクラスに良かった。またハーフブュッフェスタイルの朝食も非常に良かった。 敷地が広くタクシーでないと移動が厳しいことは事前に調べてあったが、タクシーは常駐しておらず呼ぶのに15分前後かかること、呼ぶ度に 100ペソかかることは想定外で残念だった。一方でホテルのレストランは高すぎて(円安の影響もあるが軽食で3000円程する)ホテル内だけで過ごすのは厳しいので外に出ざるを得ず実際レストランはガラガラでみんな外に出ていた。 部屋は清潔で快適だったが水回りの不具合(シャワーや浴槽の栓)は5つ星ホテルとしては残念
於 2023 年 11 月住了 1 晚
Sheilla 於 2023年12月5日回覆
Dear Mr./Ms. Eiji, Warm Greetings!We are delighted to hear your feedback and thank you for choosing Crimson Mactan. It has been a pleasure to serve you and we are glad that we made your stay extra-ordinary.As part of our commitment to deliver exceptional service, the resort undergone rehabilitation works.We also assure you that we are using high quality products that is why there's a difference in terms of prices.Looking forward to welcoming you again at Crimson Resort & Spa Mactan. Until then. Sincerely, Sheilla Mae ImbongGuest Service Manager

10/10 有夠讚

Idris,Slough

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Crimson Resort might be the best resort we've ever stayed at. If I could give Crimson 10 stars, I would. Being a VIP expedia, every single staff made sure that we were looked after. We got a free room upgrade, free late check out and so much more. The staff are courteous and very accommodating. Crimson is located quite far from malls. You'd need a car to get around. We tried all 3 restaurants and all of them are very good. Breakfast is like fine dining. Restaurants and room service are on the expensive side which we already expect. However, the servings are pretty good. If we're ever back in Cebu, there's nowhere else we'd rather be. I will be recommending Crimson to family and friends. Good job to all the team
於 2023 年 11 月住了 4 晚
Sheilla 於 2023年12月5日回覆
Dear Mr. /Ms.Idris,Warm Greetings!We recognize your time is valuable and appreciate the feedback you have provided. Thank you so much for your kind words. To better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with my team. We will continue to work to improve our services, and we are excited to welcome you again. Thank you.Sincerely,Sheilla Mae ImbongGuest Service Manager

10/10 有夠讚

Su Ji

於 2023 年 11 月住了 2 晚
Sheilla 於 2023年12月5日回覆
Dear Mr./Ms. Su Ji,Warm Greetings! Thank you for giving us a good rating. We trust that you enjoyed your stay. Rest assured that we will continue to strive and work hard to deliver exceptional guest experiences. Looking forward to welcoming you again at Crimson Resort & Spa Mactan. Until then. Sincerely, Sheilla Mae ImbongGuest Service Manager

8/10 不錯哦

KangKye

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
직원들의 친절함은 따뜻함 그 자체! 크림슨을 즐기기 위해 들어가는거니 주변시설이 없는건 문제가 되지 않았다. 객실은 침구는 아주 청결하고 깨끗했으나 지난 몇년간의 먼지는 지속적으로 손길이 필요할듯하다.. 그럼에도 불구하고.. 베리 나이스!
於 2023 年 11 月住了 2 晚
Sheilla 於 2023年11月29日回覆
Dear Mr. /Ms. Kangkye,Warm Greetings!We recognize your time is valuable and appreciate the feedback you have provided. Thank you so much for your kind words. To better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with my team. We will continue to work to improve our services, and I hope you choose to stay with us again. Thank you.Sincerely,Sheilla Mae ImbongGuest Service Manager