2/10 很糟糕
Michelle
情侶出遊
2024年5月28日
喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
I booked a room through Expedia and they sent me my itinerary with everything correct. I checked in went to my room and received a room I didn’t book. I called front desk and the worker was rude and put all the blame on Expedia. He Refused to help us in anyway or even give us the room I booked. He told me I had to contact Expedia so I did. Expedia confirmed the booking was what I asked for and after they reached out to the front desk 3 times he refused to change us rooms or do anything for their mistake. I have stayed her at least a dozen times and have never had any issues or a rude person. Very disappointed.
Michelle
於 2024 年 5 月住了 1 晚