On the evening of July 12th, we experienced an extremely terrifying moment on our last night at the hotel. The wire of the bathroom heat lamp in room 106, which was provided by the hotel, short-circuited and caused a fire. We immediately turned off the main power and managed to extinguish the fire ourselves.
However, it was more than half an hour after I called the hotel after hour emergency contact number that a security guard from a third-party security company arrived to inspect the situation. The security guard then called the fire department. I informed the security guard that due to the safety hazard, Room 106 could no longer be occupied. The security guard contacted the hotel management, and arrangements were made for us to stay in two twin share rooms instead.
Regrettably, until today, no one from the hotel management has reached out to me regarding this incident. This hotel management does not care about its guests and has serious management issue.