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Terra Mistica Ciudad Del Lago Hotel

3.5 star property
Family-friendly hotel with free breakfast and a sauna

Choose dates to view prices

Photo gallery for Terra Mistica Ciudad Del Lago Hotel

Front of property
Outdoor spa tub
Property entrance
Premium bedding, minibar, in-room safe, blackout drapes
Free daily buffet breakfast
Nestled in a shopping district, Terra Mistica Ciudad Del Lago Hotel offers an inviting retreat. Unwind with a massage or relax by the sauna and spa tub, then indulge in international cuisine at Bar Ciudad del lago. Free WiFi, a coffee shop/cafe, and arcade/game room keep you connected and entertained.

Reviews

7.2 out of 10
Good

Popular amenities

  • Hot Tub
  • Bar
  • Parking available
  • Room service
  • Breakfast included
  • Housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Triple Room

Triple Room | Premium bedding, minibar, in-room safe, blackout drapes

Triple Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Jetted bathtub
Private bathroom
Shower/tub combination
  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Double or Twin Room

Premium bedding, minibar, in-room safe, blackout drapes

Double or Twin Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Jetted bathtub
Private bathroom
Shower/tub combination
  • 269 sq ft
  • Lake view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Suite

Deluxe Suite | Premium bedding, minibar, in-room safe, blackout drapes

Deluxe Suite

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Premium bedding
Jetted bathtub
Private bathroom
Shower/tub combination
  • 592 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Single Room

Premium bedding, minibar, in-room safe, blackout drapes

Single Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Rollaway/extra beds
Blackout drapes/curtains
Premium bedding
Jetted bathtub
Private bathroom
  • 281 sq ft
  • City view
  • Sleeps 1
  • 1 Double Bed
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About the neighborhood

Map
Jr Conde De Lemus No 120, Puno, Puno, 21001

Getting around

  • Puno Station - 9 min walk
  • Juliaca (JUL-Inca Manco Capac Intl.) - 66 min drive

About this property

Terra Mistica Ciudad Del Lago Hotel

Family-friendly hotel near Lake Titicaca
Consider a stay at Terra Mistica Ciudad Del Lago Hotel and take advantage of a free breakfast buffet, a free daily manager's reception, and a terrace. For some rest and relaxation, visit the sauna or hot tub, and indulge in a massage. The on-site international cuisine restaurant, Bar Ciudad del lago, offers breakfast, lunch, dinner, and kids' meals. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and an arcade/game room.
You'll also enjoy perks such as:
  • Valet parking (surcharge), a roundtrip airport shuttle (surcharge), and babysitting (surcharge)
  • A computer station, an elevator, and coffee/tea in the lobby
  • 1 meeting room, concierge services, and a front-desk safe
Room features
All guestrooms at Terra Mistica Ciudad Del Lago Hotel offer comforts such as 24-hour room service and premium bedding, as well as amenities like free WiFi and air conditioning.
Extra conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and cribs/infant beds (surcharge)
  • Bathrooms with jetted tubs and free toiletries
  • Flat-screen TVs with cable channels and DVD players
  • Video-game consoles, daily housekeeping, and phones

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 5:00 PM on request
  • Area shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Self parking on site (PEN 10 per night)
  • Valet parking on site (PEN 15 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bar Ciudad del lago

Things to do

  • Arcade/game room
  • Hot tub
  • Library
  • Sauna

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Crib (surcharge)
  • DVD player
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Conference center (269 square feet of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 5 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable channels
  • MP3 dock
  • Video game console

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for PEN 42 per night
Cribs (infant beds) are available for PEN 42 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travelers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: PEN 30 per person (roundtrip)
  • Self parking fee: PEN 10 per night
  • Valet parking fee: PEN 15 per night
  • Early check-in is available for a fee (subject to availability)
  • Crib (infant bed) fee: PEN 42 per night
  • Rollaway bed fee: PEN 42 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Property Registration Number 10407365734

We should mention

Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law; payments cannot be split between currencies
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Ciudad del Lago
Ciudad del Lago Puno
TERRA MISTICA CIUDAD LAGO HOTEL Puno
Hotel Ciudad del Lago Puno
TERRA MISTICA CIUDAD LAGO HOTEL
TERRA MISTICA CIUDAD LAGO Puno
TERRA MISTICA CIUDAD LAGO
Terra Mistica Ciudad Del Lago
TERRA MISTICA CIUDAD DEL LAGO HOTEL Puno
TERRA MISTICA CIUDAD DEL LAGO HOTEL Hotel
TERRA MISTICA CIUDAD DEL LAGO HOTEL Hotel Puno

Frequently asked questions

Is Terra Mistica Ciudad Del Lago Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Terra Mistica Ciudad Del Lago Hotel?

Self parking is available for PEN 10 per night. Valet parking is available for PEN 15 per night. There is free parking nearby.

What time is check-in at Terra Mistica Ciudad Del Lago Hotel?

Check-in start time: 1:00 PM; Check-in end time: 11:00 AM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Terra Mistica Ciudad Del Lago Hotel?

Check-out is at 11:00 AM.

Does Terra Mistica Ciudad Del Lago Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6:00 AM–5:00 PM on request. A fee of PEN 30 per person applies.

Where is Terra Mistica Ciudad Del Lago Hotel located?

This family-friendly Puno hotel is located in a shopping district, steps from Carlos Dreyer Museum, Casa del Corregidor, and Puno Cathedral. Lake Titicaca is 1.6 mi (2.6 km) away. Puno Station is 9 minutes by foot.

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Terra Mistica Ciudad Del Lago Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 4 out of 12 reviews
Rating 8 - Good. 5 out of 12 reviews
Rating 6 - Okay. 0 out of 12 reviews
Rating 4 - Poor. 0 out of 12 reviews
Rating 2 - Terrible. 3 out of 12 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

9.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed the location and bright open ambiance of h

We moved into the hotel to take advantage of the excellent wifi reception. Found the room was spacious and bright with street view and glimpse of lake.
Stayed 3 nights in Feb 2018

8/10 Good

ExploringPuno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! Nice and comfortable room. There were some issues but a staff member took care of them in a timely manner. Heater in the room and hot water. Great location to visit places in town. I recommend to check the WiFi connection before settling. The room we stayed in had poor signal.
Stayed 1 night in Mar 2020

10/10 Excellent

Rocío

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10

Excelente, nos encantó, muy cómoda e implecable la habitación, implementada con todo lo necesario, muy leal a su descripción, el personal fue muy gentil con nosotros a nuestra llegada, definitivamente volveremos
Stayed 1 night in Mar 2020

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel As described.
Stayed 2 nights in Feb 2020

8/10 Good

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Very nice staff, breakfast included!
Stayed 2 nights in Jan 2020

10/10 Excellent

Alex, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Veru special, like a theatel. Big and long marmol laders.
Stayed 2 nights in Dec 2019

8/10 Good

Ligia

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Oscar

Liked: Cleanliness, staff & service, room comfort

Habitaciones calienticas y bien ubicado

Personal atento, las habitaciones son bien calienticas (rico). Le falta un poco más de mantenimiento y espacio para desayuno buffet se puede distribuir mejor para mayor comodidad de los huéspedes.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Inte bra

Inte bra
Stayed 2 nights in May 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Nov 2018

2/10 Terrible

Brandon, Phoenix

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service

No bueno in Puno

This place advertises itself as accepting cards -- has MasterCard engraved on the glass door -- but it does not, evidently because they don't want to pay taxes. When we arrived they asked us to pay cash. We said we didn't have enough on us, so they said tomorrow. We said not tomorrow either, because we need to get more cash but use it to hire a translator for our work. They said they would get the machine fixed by the next day, but on the next day it became apparent they never had any intention of doing that. It's unclear whether they ever plugged the thing in. They became quite cold when we told them this presented a problem for us. Demanded our key 45 minutes before checkout time. This despite the fact that we were the only people staying in their hotel.