Front of property - evening/night

Reviews of Crowne Plaza Lake Placid, an IHG Hotel

3.5 out of 5
Crowne Plaza Lake Placid, an IHG Hotel
101 Olympic Dr, Lake Placid, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 784 out of 1112 reviews" "
Rating 8 - Good. 225 out of 1112 reviews" "
Rating 6 - Okay. 61 out of 1112 reviews" "
Rating 4 - Poor. 32 out of 1112 reviews" "
Rating 2 - Terrible. 10 out of 1112 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

JOSEPH

Traveled with partner
Beautiful property! It’s very large and hard to navigate the exit/entrances.
Stayed 1 night in May 2024
Response from Rich C. on 2024/5/20
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Laarnie

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing and have a nice view of the mirrow lake.
Stayed 1 night in May 2024
Response from Rich C. on 2024/5/20
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Katie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Apr 2024
Response from R Stanton on 2024/5/17
It is an honor to have earned a perfect rating for your recent stay with us. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. No matter the weather, our team goes above and beyond to provide our guests with a relaxing and safe experience. It was a pleasure to have had you as a guest, and we look forward to welcoming you back.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected
Stayed 2 nights in May 2024
Response from Rich C. on 2024/5/16
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

DAVID

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location on top of the hill. Only downside. Elevator had very bad smell inside.
Stayed 2 nights in May 2024
Response from Rich C. on 2024/5/7
Thank you for your positive review and for choosing to stay with us! We're thrilled to hear that you loved the location of our hotel atop the hill.We appreciate your feedback regarding the elevator. Ensuring a pleasant environment for our guests is important to us, so we'll address the issue with the elevator's smell promptly to ensure it's resolved.Thank you for bringing this to our attention, and we hope that despite this issue, you had an enjoyable stay with us. We look forward to welcoming you back in the future, and if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Safe travels!

8/10 Good

Marie-France

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the big lounge and bar area. With the outdoor terrace
Stayed 1 night in May 2024
Response from Rich C. on 2024/5/6
Thank you for sharing your feedback with us! We're thrilled to hear that you enjoyed our spacious lounge and bar area, as well as our outdoor terrace.Creating welcoming and comfortable spaces for our guests to unwind is a priority for us, so it's fantastic to know that you appreciated these features during your stay. Whether you're looking to socialize with friends or simply relax with a drink, our lounge and bar area and outdoor terrace provide the perfect setting.We value your input and are grateful for your positive comments. If there's anything else we can do to further enhance your experience or if you have any suggestions for improvement, please don't hesitate to let us know.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back again in the future. Until then, safe travels, and we look forward to hosting you again soon!

6/10 Okay

Gary

Liked: Cleanliness
Great location. Seemed a little dated and in need of a face lift.
Stayed 1 night in Feb 2024
Response from Rich C. on 2024/5/2
Thank you for taking the time to share your thoughts with us. We're glad to hear that you found our location convenient for your needs.We appreciate your feedback regarding the condition of our property. We are constantly striving to provide our guests with comfortable and updated accommodations, and your comments will certainly be taken into consideration as we continue to make improvements.If there are any specific areas you believe could use attention or if you have any suggestions for how we can enhance your experience in the future, please feel free to share them with us. Your input is invaluable to us as we work to ensure that all our guests have a pleasant stay.We hope to have the opportunity to welcome you back again in the future and provide you with an even more enjoyable experience. Thank you for choosing to stay with us.

10/10 Excellent

Krystin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & view of the lake !
Stayed 3 nights in Apr 2024
Response from Rich C. on 2024/4/29
Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our hotel's great location and the beautiful view of the lake. Providing our guests with a memorable experience is our top priority, and we're thrilled that you had a pleasant stay with us.We hope to have the pleasure of welcoming you back for another enjoyable visit in the future.

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Apr 2024
Response from R Stanton on 2024/4/26
Thank you! We are so pleased you enjoyed your visit to Crowne Plaza Lake Placid. It was our pleasure to share the Adirondack Mountains with you! We hope you'll join us again, soon!

10/10 Excellent

Colleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly. All areas of hotel were super clean.
Stayed 2 nights in Apr 2024
Response from R Stanton on 2024/4/26
Thank you for sharing your experience at the Crowne Plaza Lake Placid. It sounds like we checked all the boxes for an incredible stay with our clean accommodations, and friendly hospitality! We'll see you again next time you travel to Lake Placid!

10/10 Excellent

Enmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from R Stanton on 2024/4/26
Thank you got the 5 out of 5 review! We are so glad that we could provide you with a comfortable getaway to Lake Placid. Thank you for choosing Crowne Plaza Lake Placid and we hope to welcome you back again soon.

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Great location with easy walking to the Olympic center and main street restaurants and shops
Stayed 2 nights in Apr 2024
Response from Rich C. on 2024/4/25
Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that our location worked well for you and that you found it convenient to explore the nearby attractions and dining options.If there are any areas where you feel we could have improved to earn that extra star, please don't hesitate to let us know. Your feedback helps us to continually enhance the guest experience.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.

8/10 Good

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, peace and quiet and short walk to Main street.
Stayed 1 night in Apr 2024
Response from Rich C. on 2024/4/25
Thank you for your review and for choosing to stay with us. We're pleased to hear that you found our staff to be accommodating and enjoyed the peace and quiet during your stay. It's also great to know that our location was convenient for exploring Main Street.If there are any areas where you feel we could have improved to earn that extra star, please feel free to share your feedback with us. We're always looking for ways to enhance the guest experience.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was spectacular, I also appreciated the short walk to the Herb Brooks arena.
Stayed 3 nights in Apr 2024
Response from Rich C. on 2024/4/15
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and the rooms/lounge areas were great!
Stayed 2 nights in Apr 2024
Response from Rich C. on 2024/4/15
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and the hotel, pool and grounds were kept very clean during our 6 day stay. Highly recommend!
Stayed 5 nights in Apr 2024
Response from Rich C. on 2024/4/11
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

Kevin

We had 4 rooms that were all next to each other with views of Mirror Lake. We loved the facility, staff and proximity to the town. One minor constructive suggestion would be to add more seating at the bar and outside fire pit areas. Overall a great stay and we would highly recommend this hotel.
Stayed 2 nights in Apr 2024
Response from Rich C. on 2024/4/11
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

Marli

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Apr 2024
Response from Rich C. on 2024/4/11
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

Christopher

Stayed 1 night in Apr 2024
Response from Rich C. on 2024/4/25
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

6/10 Okay

Christopher

Stayed 2 nights in Mar 2024
Response from Rich C. on 2024/4/22
Thank you for choosing to stay with us and for taking the time to provide feedback on your experience. We appreciate your honesty and regret that your stay did not meet your expectations.If there are any specific areas where we can improve or if you encountered any issues during your stay that you would like us to address, please feel free to reach out to our team directly. Your feedback is invaluable to us as we continuously strive to enhance the guest experience.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

10/10 Excellent

Mary Helen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A skiers Mecca! We don’t ski but it did not matter. The facilities were awesome for that “lodge” feel which is what we were seeking. Located on top of a hill overlooking the lake with mountains in the background. We sat by the cozy fire looking out the wall of windows that looked out onto a view that looked like a postcard. The food was really good…the staff were welcoming and friendly. Very close to all the key things to do including the Olympic museum, shops, dining, and, if you’re into it, skiing. We will be back!! Ran into a guy on the elevator who said he has been there every year for the past 11 years and it’s easy to see why!
Stayed 3 nights in Mar 2024
Response from Rich C. on 2024/4/2
Thank you for your glowing review and for choosing our hotel for your recent getaway! We're thrilled to hear that you enjoyed the cozy lodge atmosphere, stunning views, and delicious food during your stay. It sounds like you had a truly memorable experience, and we're delighted to have been a part of it.We're glad to know that you found our location convenient for exploring the local attractions, even if skiing wasn't on your itinerary. It's always wonderful to hear from returning guests like the gentleman you met on the elevator – their loyalty speaks volumes about the quality of our accommodations and service.We can't wait to welcome you back for another fantastic stay in the future! If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to reach out.

10/10 Excellent

Nefertiti

Liked: Cleanliness, staff & service
The view from the hotel's Great Room of the Adironacks is out of this world
Stayed 1 night in Mar 2024
Response from Rich C. on 2024/4/2
Thank you for your fantastic review! We're delighted to hear that you enjoyed the breathtaking views of the Adirondack Mountains from our Great Room. Providing our guests with unforgettable experiences is what we strive for, and we're thrilled that you found the scenery to be out of this world.We hope to have the pleasure of welcoming you back for another memorable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Rich C. on 2024/4/2
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Rich C. on 2024/4/1
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

2/10 Terrible

Kris

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The staff was not helpful and our room was falling apart
Stayed 1 night in Feb 2024
Response from Rich C. on 2024/3/28
We are deeply sorry to hear about your disappointing experience during your recent stay with us. Providing exceptional service and comfortable accommodations is our top priority, and it is concerning to learn that we fell short of meeting your expectations.Please accept our sincere apologies for the lack of helpfulness from our staff and for any issues you encountered with your room. We take your feedback seriously and will investigate the concerns you have raised to ensure they are addressed promptly and effectively.We truly value your feedback as it helps us identify areas for improvement. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

8/10 Good

Brad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we turned on the room heater it really stank like burnt hair. Other than that it was great.
Stayed 1 night in Mar 2024
Response from Rich C. on 2024/3/25
Thank you for sharing your feedback with us regarding your recent stay. We are glad to hear that overall you enjoyed your experience with us. However, we apologize for the unpleasant odor you encountered when using the room heater. Please be assured that we will address this issue with our maintenance team to ensure it is resolved promptly.Your comfort and satisfaction are important to us, and we appreciate you bringing this matter to our attention. If there is anything else we can do to make your future stays more enjoyable, please do not hesitate to let us know.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

10/10 Excellent

Randi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's a great property. Holds on to it's old charm but it is modernized as needed. Everyone and everything was great.
Stayed 1 night in Mar 2024
Response from Rich C. on 2024/3/25
Thank you for taking the time to leave such a positive review of your recent stay at our property. We are delighted to hear that you enjoyed our hotel's unique blend of old charm and modern amenities. It's fantastic to know that everything met your expectations and that you had a great experience with us.Your kind words mean a lot to us, and we truly appreciate your feedback. We strive to provide exceptional service to all our guests, and we're thrilled to hear that we succeeded in delivering a memorable experience for you.We look forward to welcoming you back for another enjoyable stay whenever your travels bring you back to the area.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view of Adirondacks
Stayed 2 nights in Mar 2024
Response from Rich C. on 2024/3/21
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Paul

Traveled with family and small children, Traveled with family
Liked: Amenities
Absolutely love this place. Such a beautiful town. This hotel puts you right within walking distance of all the shops and restaurants. Room was clean and comfortable and the pool/spa was so nice. We will return next winter for sure
Stayed 3 nights in Mar 2024
Response from Rich C. on 2024/3/19
Thank you so much for your kind words and 5-star/Exceptional rating! We are so happy to hear that our team went above and beyond to make your stay comfortable! Our team is passionate about creating memorable moments for our guests, and we're glad that you appreciated it. We hope to see you again in the future. Thanks again!

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rich C. on 2024/3/19
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

6/10 Okay

SCOTT

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Nice outside views lobby nice and coffee maker and free drinks in lobby was nice. No enforcement of conduct code,unsupervised children at night in halls, adults drinking to excess,broken lock on door at south entrance.
Stayed 2 nights in Mar 2024
Response from Rich C. on 2024/3/11
Thank you for sharing your feedback regarding your recent stay with us. We are glad to hear that you enjoyed the nice outside views, our lobby amenities, and the complimentary drinks provided.However, we deeply apologize for the issues you experienced with the conduct of some guests during your stay. Ensuring a comfortable and peaceful environment for all our guests is of utmost importance to us, and we regret that this was not adequately maintained during your visit. Rest assured, we take such matters seriously and will be reinforcing our conduct code policies with our team to prevent similar occurrences in the future.Furthermore, we apologize for the inconvenience caused by the broken lock on the door at the south entrance. Our maintenance team has been promptly notified to address and rectify this issue as soon as possible.Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and hassle-free stay.

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place with a wonderful view. Great location. Clean. Onsite restaurant was very good. Enjoyed two meals there.
Stayed 2 nights in Mar 2024
Response from Rich C. on 2024/3/7
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Only negative was the pool/hot tub area. It was way over capacity and kinda gross (likely due to the hockey tournament happening). But other than that the stay was great!
Stayed 2 nights in Mar 2024
Response from Rich C. on 2024/3/5
Thank you for sharing your feedback with us! We're delighted to hear that you had a great stay overall. However, we apologize for the inconvenience you experienced with the pool/hot tub area being over capacity during your visit. We understand how important it is for our guests to have a pleasant and relaxing experience, and we regret that we fell short in this regard.We appreciate your understanding of the situation, especially during events like the hockey tournament, which can result in increased occupancy and usage of our facilities. Rest assured, we'll consider your feedback to ensure that we provide a more enjoyable experience for all our guests in the future.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better experience.

10/10 Excellent

Cody

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Rich C. on 2024/3/5
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Lorri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rich C. on 2024/3/5
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location but some rooms need updating.
Stayed 2 nights in Feb 2024
Response from Rich C. on 2024/2/29
Thank you for taking the time to share your feedback with us. We're pleased to hear that you enjoyed our hotel's convenient location. We understand your concern about the need for updating some of our rooms, and please know that your comments have been noted. We continuously strive to enhance the experience for all our guests, and your input is valuable in this process. We appreciate your patronage and hope to have the opportunity to welcome you back in the future. If you have any further suggestions or specific preferences for your next visit, please feel free to let us know, and we'll do our best to accommodate them. Thank you again for choosing to stay with us.

10/10 Excellent

Benjamin, Albany

Liked: Cleanliness, staff & service, property conditions & facilities
Cool place for a winter vacation, kids loved the pool and good location
Stayed 2 nights in Feb 2024
Response from Rich C. on 2024/2/26
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Rich C. on 2024/2/26
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful time. The views were perfect and we were able to walk everywhere in Lake Placid. Breakfast and dinner also pretty good and very convenient. The room is spacious and clean and has a microwave and small fridge! The facility itself is a bit old and needs a facelift, lots of strange smells. :)
Stayed 4 nights in Feb 2024
Response from Rich C. on 2024/2/23
Thank you for sharing your feedback with us. We're delighted to hear that you had a wonderful time and enjoyed the perfect views of Lake Placid during your stay.We're pleased that you found our location convenient for exploring the area on foot and that you enjoyed the meals provided as well. Additionally, we're glad that you found your room spacious, clean, and equipped with convenient amenities like a microwave and small fridge.Your comments regarding the condition of our facility are duly noted. We apologize for any inconvenience caused by the older appearance and any unusual smells you may have encountered. Rest assured, we take your feedback seriously and will look into addressing these issues to enhance the overall experience for our guests.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.

8/10 Good

Deborah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staffed front desk. Everyone was very helpful. I called about a broken fridge and they were willing to come at 11pm at night but I said the next day was fine. I didn't like that there is only one way in and out of the building. I had a room at the other end of the building on the second floor and there was no elevator. Even though I was able to use a luggage cart, It was still a hassle to bring all my stuff to/from my car to the hotel room. The parking lot is huge but still ways walk from the front door but they let you park in the roundabout to load/unload.
Stayed 2 nights in Feb 2024
Response from Rich C. on 2024/2/23
Thank you for taking the time to share your feedback with us. We're pleased to hear that you loved our attentive and helpful front desk staff. Ensuring our guests feel welcomed and supported is a top priority for us.We apologize for any inconvenience caused by the lack of an elevator near your room. Your feedback is important, and we understand that the distance from the parking lot to your room, even with the ability to use a luggage cart, made the process less convenient. We appreciate your understanding and will certainly consider ways to improve the overall accessibility for our guests.It's great to know that our team was responsive to your needs regarding the broken fridge, and we appreciate your flexibility in scheduling the repair.Thank you again for your valuable feedback. We look forward to the opportunity to welcome you back for an even more enjoyable stay in the future.

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent view of Mirror Lake, Whiteface and the ADK mountains
Stayed 2 nights in Feb 2024
Response from Rich C. on 2024/2/23
Thank you for taking the time to leave us such a glowing review! We're delighted to hear that you enjoyed the breathtaking views of Mirror Lake, Whiteface, and the Adirondack Mountains during your stay with us.Providing our guests with unforgettable vistas is one of the highlights of our location, and we're thrilled that you found it to be excellent. We hope that the stunning scenery added to the overall enjoyment of your visit.We truly appreciate your perfect rating and kind words. It would be our pleasure to welcome you back for another memorable stay in the future!

10/10 Excellent

joseph

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Jan 2024
Response from Rich C. on 2024/2/22
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

8/10 Good

Marek, Johnson City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and walking distance to attraction
Stayed 2 nights in Feb 2024
Response from Rich C. on 2024/2/19
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Nina

Stayed 1 night in Feb 2024
Response from Rich C. on 2024/2/19
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Jian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice !
Stayed 3 nights in Dec 2023
Response from RS on 2024/2/17
We are delighted that you are enjoying your stay!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valentines trip
As allways our stay here was magical thank you crowne plaza
Stayed 2 nights in Feb 2024
Response from Rich C. on 2024/2/16
Thank you so much for taking the time to leave us such a wonderful review. We are delighted to hear that you had a positive experience with us and that we were able to meet your expectations. It is always our top priority to provide exceptional service to our guests and we are thrilled to know that we succeeded in doing so. We look forward to welcoming you back in the future!

10/10 Excellent

Tammy

Stayed 2 nights in Feb 2024
Response from Rich C. on 2024/3/21
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Renata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Rich C. on 2024/2/13
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

8/10 Good

ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rich C. on 2024/2/13
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!

10/10 Excellent

Pawel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, restaurant and service.
Stayed 2 nights in Feb 2024
Response from Rich C. on 2024/2/12
Thank you for taking the time to share your experience of your stay at our hotel. We are happy to hear that you enjoyed your stay with us. The entire team works hard to ensure our guests have an exceptional stay and we are glad this is what you experienced. We hope to have the opportunity to have you stay with us again in the future. Thanks again!