The lakefront setting is absolutely stunning, but the front desk staff completely ruined our experience. After driving five hours, we arrived early and were met with unhelpful and rude service. The check-in process was disorganized, understaffed, and frustrating, with long waits and miscommunication. Staff were unprofessional, unhappy and clearly untrained—one even threatened to cancel our reservation during a moment of understandable frustration. Our room wasn’t ready at check-in time, and earlier staff had failed to provide necessary pre-check in. Lack of hospitality, poor management , poor organization. This place desperately needs better staff training and more support in both the front desk and housekeeping.