We pulled into the hotel at the stroke of midnight, weary from our journey only to find that the sofa bed in our suite was broken, leaving us without a proper place to rest. The following morning, we eagerly went down to the restaurant for breakfast, anticipating a delightful meal to start our day. However, to our shock, the server presented us with a bill exceeding $100 for our breakfast, despite our reservation clearly stating that all morning meals were included with our suite.
When we approached the manager to resolve this discrepancy, she coldly dismissed our concerns, claiming it was a scam and insisting we had never paid the breakfast fee. Frustrated and feeling unheard, we reached out to Expedia support, detailing our disheartening experience. They advised us to check out, promising a refund for the ordeal we had just endured.
Overall, our time at this hotel was marred by a complete lack of customer service, leaving us profoundly disappointed and wishing we had chosen a different place to stay.