A terrible stay, I would not recommend the Art Hotel to my worst enemy. The staff are deeply unprofessional and unhelpful. We had a leak in our hotel room which leaked into luggage and damaged our things. Art Hotel have failed to assist or provide compensation despite numerous requests via email and WhatsApp. The hotel reception team and sluggish and non-responsive. The hotel might look good, however the service, lack of professionalism and disregard for customer satisfaction means the Art Hotel falls far below a 5 star hotel.
Mojere
於 2024 年 12 月住了 6 晚
10/10 有夠讚
KLEBER
2024 年 12 月 30 日
KLEBER
於 2024 年 12 月住了 2 晚
8/10 不錯哦
Cornell
2024 年 12 月 19 日
喜歡:整潔度、員工素質和設施服務
Some of the rooms might benefit from renovation and regular pest control.
Cornell
於 2024 年 12 月住了 3 晚
4/10 不太好
Obafemi
家庭旅遊
2024 年 11 月 19 日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
False Advertisement
I am writing to request a refund. I booked a family suite with consisted of 2 bedrooms. However, while checking in, I found out they do not have a 2 bedroom available but yet I paid for a 2 bedroom suite. I immediately informed them that I would manage the 1 bedroom suite but would need a refund based on false advertisement. I checked in to the 1 bedroom suite. For 4 hours, I complained about the air conditioning system being faulty because it was blowing hot air and it was very uncomfortable for my family and I. Upon consistent complaints, the only option they had was another downgrade to a much lesser room again. At this point, I was tired, my family was tired. We didn’t have a choice at the particular time but to settle for a much lesser room. Thought they apologized and gave us a complimentary dinner at their restaurant. I still believe I deserved a refund of some sort. The manage reached out to me, apologized for the inconveniences. He offered to host me for a one night at their hotel for the inconvenience.
Obafemi
於 2024 年 11 月住了 2 晚
10/10 有夠讚
Sodiq
團體旅遊
2024 年 7 月 11 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
best ever
it was amazing
Sodiq
於 2024 年 6 月住了 1 晚
10/10 有夠讚
OMOWUNMI
2024 年 4 月 21 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is much better than the more established/older hotels on the island.
OMOWUNMI
於 2024 年 4 月住了 2 晚
6/10 一般般
Adeola
2024 年 4 月 5 日
Adeola
於 2024 年 3 月住了 6 晚
6/10 一般般
Olurotimi
2023 年 12 月 5 日
不喜歡:員工素質和客房舒適度
Olurotimi
於 2023 年 11 月住了 1 晚
8/10 不錯哦
Nokukhanya
2023 年 11 月 22 日
喜歡:整潔度、員工素質和客房舒適度
Nokukhanya
於 2023 年 11 月住了 3 晚
2/10 很糟糕
Uyioghosa
2023 年 7 月 6 日
不喜歡:整潔度、員工素質和住宿環境和硬體
For a hotel that’s supposedly new, it’s already falling apart. The shower, the tap, toilet paper holder, old towels…. The list goes on. It’s supposed to be a nonsmoking facility but there were people smoking marijuana in front of my door the door to my step son’s room. The front desk attendants were VERY pleasant though and so were some of the staff. Food was pretty good but coffee maker wasn’t working. Needless to say, it’s not worth the price they charge and I will not be going back here for sure