The pillow cases on the pillows did not look clean. It appears a guest must have checked out before I was allocated the room and housekeeping did not bother to change them. They looked worn out and very used. Same with the towels. They looked overused. There was dust on a side table attached to a standing floor light in the room
真實旅客
於 2022 年 2 月住了 1 晚
6/10 一般般
Olivier
商務旅客
2021 年 12 月 13 日
喜歡:整潔度和員工素質
Olivier
於 2021 年 12 月住了 3 晚
8/10 不錯哦
Ayoola
2021 年 9 月 17 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice Hotel
Nice Hotel, some renovation going on without disturbing guests. Friendly staff.
Ayoola
於 2021 年 9 月住了 3 晚
8/10 不錯哦
HENRY
2021 年 9 月 5 日
喜歡:整潔度、員工素質和住宿環境和硬體
Quiet nice clean place with all amenities. They can improve on the TV set in the room
HENRY
於 2021 年 8 月住了 1 晚
2/10 很糟糕
真實旅客
2021 年 4 月 10 日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
This hotel does not exist. It appears to be currently out of service
真實旅客
於 2021 年 4 月住了 1 晚
4/10 不太好
真實旅客
2020 年 3 月 3 日
喜歡:員工素質
不喜歡:整潔度和客房舒適度
Not great
真實旅客
於 2020 年 2 月住了 3 晚
8/10 不錯哦
真實旅客
2020 年 3 月 2 日
喜歡:員工素質和設施服務
真實旅客
於 2020 年 2 月住了 5 晚
4/10 不太好
真實旅客
2020 年 2 月 22 日
真實旅客
於 2020 年 2 月住了 1 晚
4/10 不太好
真實旅客
2020 年 2 月 4 日
不喜歡:員工素質和住宿環境和硬體
真實旅客
於 2020 年 1 月住了 2 晚
2/10 很糟糕
真實旅客
2020 年 1 月 5 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This hotel is THE WORST. The pictures on Expedia make it look like a grand beautiful hotel but it is in fact a dark, dingy, damp and mouldy place. It is poorly maintained and the staff are not helpful. A cleaner simply walked into my room and started to move stuff, when I moved she ran out. I told reception and instead of apologising she came to my room to argue with me. Very disappointed. Their ATM stole NGN2000 from my account and when I brought it to their attention they said they didn’t know how to retrieve my money. The air con was leaking from the light fixture, there was no hot water, the carpet was stained, the bathroom was a damp little box with NO ventilation. I made the reservation for two but I got 1 cup, 1 mug, 1 bottle of water. The breakfast comprises of dinner leftovers and burnt croissants. The pool is dirty and is not treated. When you call to request something from reception you have to call multiple times and often still go there to tell them. I wouldn’t recommend this hotel to my worst enemy. It’s pure GARBAGE!
真實旅客
於 2019 年 12 月住了 9 晚
6/10 一般般
Simon
商務旅客
2019 年 11 月 28 日
It does not look like a Mercure hotel
Really nothing exciting about this hotel. The bar and restaurant look terrible, the service is poor and very slow, most of the menu is not available. The gym is very small. It does not look like a Mercure at all I am afraid.
Simon
於 2019 年 11 月住了 3 晚
8/10 不錯哦
Opeyemi
商務旅客
2019 年 11 月 7 日
喜歡:整潔度、員工素質和客房舒適度
Good value, great location, clean/modern
Moorhouse is a nice hotel, in a quiet and very safe part of Ikoyi. I stayed for about 9 days. The room is relatively nice, good AC and modern bath facilities. Housekeeping was mostly good. The hallways are a bit shabby, could definitely use an upgrade in carpeting and lighting. The staff is nice, and hotel has a decent breakfast daily. The bar downstairs is also a good place to have a meeting or get work done. Overall, while some of their facilities could use upgrade/renovation, it was a good stay.
Opeyemi
於 2019 年 10 月住了 8 晚
6/10 一般般
Sparkle
團體旅遊
2019 年 10 月 21 日
不喜歡:整潔度和住宿環境和硬體
1. The receptionist gave us our key and casually told us to take the lift and locate our room no. We couldn't even see the lift . We kept moving around and located our room later.
2. We got to the room and the fridge wasnt working at all. The AC was also acting like a fan. I called the reception 5 different times to make thesame complain and was later told moved to another room. The other room was even smaller and tight. The toilet had urine and everywhere was dusty. I told them if the fridge and AC in the room could be repaired, we would prefer it. The fridge was repaired, the technician said the AC couldn't be repaired. The manager called us that there was another room but was in a smoking floor and i said i didnt mind. We waited and later decided to go to the reception, the man at the reception said the room was being worked on and he wasnt sure if it would be ready when we got back. Long and short, the room was never ready. We checked in around 2 and couldnt settle down in a particular room until 4.30 . 3. Their intercom was basically useless. If we wanted anything done, we had to go to the reception ourselves. We basically had to ask for everything from towels, to paste. They are really under staffed and sloppy
4. We asked our room to be cleaned when we went out and it wasn't done. I reminded them in the evening and the cleaner ONLY obviously laid the bed . I am disappointed in the hotel to say the least. Highest level of unprofessionalism ever experienced
Sparkle
於 2019 年 10 月住了 2 晚
10/10 有夠讚
真實旅客
商務旅客
2019 年 8 月 27 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I am absolutely delighted about this hotel. Everything is well thought out, the staffs are amazing and the property well-looked after.
Impressive
真實旅客
於 2019 年 8 月住了 2 晚
6/10 一般般
Paul
商務旅客
2019 年 7 月 29 日
喜歡:員工素質和客房舒適度
不喜歡:住宿環境和硬體
Comfortable bed and friendly staff but needs work
Comfortable bed and staff are very helpful and friendly. Safe and reasonably clean but tired overall. Needs bathroom renovation and upgrade. Beds are very comfortable which was good and AC works well. WiFi is reasonable. Breakfast I felt needs work on staff front and food. The space is dark and not inviting. Needs freshen up.
Paul
於 2019 年 7 月住了 4 晚
6/10 一般般
真實旅客
2019 年 6 月 23 日
不喜歡:住宿環境和硬體
Needs Renovation
Must have been a nice hotel once upon a time! Positives - location, quiet neighborhood, good sized rooms and working WiFi. Negatives - terribly smelly and musty corridors (at least in the old wing), limited options for non African breakfast, Extremely limited and rather expensive menu options for any other meals. Service at the restaurant really needs improvement.
真實旅客
於 2019 年 6 月住了 3 晚
8/10 不錯哦
GodfreyKamai,Newcastle, UK
團體旅遊
2019 年 4 月 29 日
喜歡:員工素質
I love the hotel environment especially the bar and restaurant services. The rooms were clean and spacious.
They need to change or completely remove the rug in the corridors. Totally unnecessary and gives the place a musty smell. The central Air conditioning needs repairs as the cooling isn’t very great.
Overall, courteous and professional staffs.
GodfreyKamai
於 2019 年 4 月住了 3 晚
8/10 不錯哦
真實旅客
2019 年 4 月 14 日
真實旅客
於 2019 年 4 月住了 1 晚
10/10 有夠讚
真實旅客
2019 年 4 月 13 日
真實旅客
於 2019 年 4 月住了 3 晚
2/10 很糟糕
真實旅客
2019 年 3 月 5 日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Poor service quality
service quality is so poor. in ordering at restaurant, it takes huge time till bring (1 hours for beer, 2 hours for burger!) staffs at restaurant are not educated. poor attitude.
I asked room make up, but they did not do. everything is forgotten.
I recommend not to use this hotel if you don't want have an unpleasant experience.
真實旅客
於 2019 年 3 月住了 2 晚
10/10 有夠讚
John
2019 年 2 月 26 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Enjoyed the stay very much quiet area but close to many amenities staff were friendly and helpful, roomi was clean, will use this hotel again.
John
於 2019 年 2 月住了 2 晚
2/10 很糟糕
真實旅客
2018 年 8 月 19 日
不喜歡:整潔度、住宿環境和硬體和客房舒適度
Incubo
Per lavoro ho soggiornato in questo hotel diverse volte. Tutte le volte c’era qualche disservizio: al checkin ore di attesa per trovare prenotazione, stanza sporca o con poca manutenzione. Quest’ultima volta non c’era l’acqua calda, quindi doccia fredda tutto il soggiorno.
Non andro’ in questo hotel di nuovo
真實旅客
於 2018 年 8 月住了 2 晚
2/10 很糟糕
真實旅客
2018 年 8 月 17 日
不喜歡:員工素質、住宿環境和硬體和客房舒適度
Horrible staying
Old, small room. No hot water at all. I stayied at this hotel several times, but the last ones were terrible. I do not recommend it
真實旅客
於 2018 年 8 月住了 3 晚
8/10 不錯哦
Chris
2018 年 5 月 19 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Moorhouse
Nice hotel, central location
Chris
於 2018 年 5 月住了 6 晚
8/10 不錯哦
Martin
2018 年 2 月 6 日
喜歡:整潔度、員工素質和客房舒適度
Pleasant stay in a friendly colonial place
I stayed in the Moorhouse for a business trip in the area. The hotels provides value for money. The atmosphere is more colonial, good but needs some maintenance. The staff is friendly and helpful (although I had to ask twice for the remote control of the television). The breakfast buffet is ok, not excellent. The bar is OK. Dinner choice is fine and in general was ok (unfortunately one of the dinners likely has caused a diarrhea). The swimming pool and gym are fine and not crowdy.