Hotel was clean and nice staff but they need to shut down their restaurant if they can’t handle operations properly. I was debited three times on my bank app after I had paid with another one and it is taking GrandVenice forever to refund my money. No response to my emails and each time I call, I am told to call back. I’m very displeased with this service and I won’t be staying there when next I’m in Nigeria. Every other thing was fine, great service from James and the other lady at the reception who wears glasses. The rest need more training on hospitality and customer service.
Still waiting for my money btw.
Tumininu
於 2023 年 12 月住了 1 晚
10/10 有夠讚
Clinton
2023年12月22日
Clinton
於 2023 年 12 月住了 1 晚
2/10 很糟糕
Victoria
2023年12月20日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Not impressed
Not happy
Victoria
於 2023 年 12 月住了 1 晚
10/10 有夠讚
Patrick
家庭旅遊
2023年11月21日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good
Excellent service
Patrick
於 2023 年 11 月住了 1 晚
8/10 不錯哦
Olusoga
2023年10月23日
喜歡:整潔度、員工素質和住宿環境和硬體
I didn't like the failure to acknowledge payment for reservation.
No attempt was made to contact me after my booking.
I enjoyed the complimentary breakfast.