Staff was unsure how to process a third party booking and delayed the process significantly. The host argued about rekeying our door, because it didn’t let us in the room, until my travel partner gave her a look. Extremely loud throughout the night, not only by other patrons, but from dated equipment, so I only got 2 hours of sleep. My friend went to take a shower, and when he moved the floor mat, it dripped a black sludge everywhere in the bathroom.