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拉法葉希爾頓逸林飯店的評分

4 out of 5
拉法葉希爾頓逸林飯店
1521 W Pinhook Rd, Lafayette, LA

評論

8.2

非常好

10 分，有夠讚；1000 則評論中有 504 則" "
8 分，不錯哦；1000 則評論中有 235 則" "
6 分，一般般；1000 則評論中有 119 則" "
4 分，不太好；1000 則評論中有 80 則" "
2 分，很糟糕；1000 則評論中有 62 則" "

8.2/10

整潔度

8.6/10

員工素質

7.6/10

設施服務

8.0/10

住宿環境和硬體

8.0/10

環保程度

評論

2/10 很糟糕

Kanda

於 2024 年 5 月住了 1 晚
Jimmy 於 2024年5月14日回覆
I am sorry that your rating could not have been higher. Please let me know if I can be of any additonal assistance.

8/10 不錯哦

jessica

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property was very beautiful. The restaurant on site was amazing. The staff was very friendly and helpful. The pillows were very soft and did not like them. Also when we went swimming we noticed there was a big group that was not staying at the hotel.
於 2024 年 5 月住了 1 晚
Jimmy 於 2024年5月12日回覆
Thank you for this feedback and strong rating. I appreciate your mentioning the Friendly/Helpful Service Team and how much you enjoyed SoLA Restaurant. I hope you have the opportunity to return soon.

8/10 不錯哦

Christian

團體旅遊
喜歡：員工素質和設施服務
不喜歡：整潔度
It’s time for a renovation but the staff is incredible! The lobby bar is a happening scene at times.
於 2024 年 5 月住了 2 晚
Jimmy 於 2024年5月12日回覆
Thank you for this feedback and strong rating. Hurry Back!!

8/10 不錯哦

Linda

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
The only comment is the bathroom not that clean and very old
於 2024 年 5 月住了 2 晚
Jimmy 於 2024年5月8日回覆
Thank you for this feedback. I have shared your comments with our team for immediate action. I hope you have the opportunity to return soon.

8/10 不錯哦

Timothy，lake charles

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice hotel. Nothing negative to say.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Dylan

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location and super nice staff! Will be coming back for sure!
於 2024 年 5 月住了 1 晚

10/10 有夠讚

duane

商務旅客, 家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
Great and friendly service and very clean. However, the hotel is very outdated and needs a complete facelift on the rooms.
於 2024 年 4 月住了 2 晚
Jimmy 於 2024年5月2日回覆
Thank you for the Wonderful comments in regards to our overall cleanliness and the Friendly Service Team. Those updates are in the planning stages at this time. Hurry Back!!

10/10 有夠讚

Kayla

於 2024 年 2 月住了 2 晚
Jimmy 於 2024年4月25日回覆
Thank you for this Fantastic Rating. Hurry Back!!

6/10 一般般

tisha

情侶出遊
Rooms not updated, dusty
於 2024 年 4 月住了 1 晚
Jimmy 於 2024年4月23日回覆
Thank you for this feedback. Please accept my apologies for these findings. I have shared your comments with our team this morning for immediate action.

2/10 很糟糕

Adrienne

家庭旅遊, 親子旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
The rooms are outdated and the lamps appear to be rigged with switches not original to the lamps. The lock fell off the door and we moved for safety reasons to a different room. The mattresses were WORN! I'm still recovering from such a horrible nights sleep. I expect comfortable conditions when we travel, especially from a Hilton brand. Unless the beds are updated, I would not recommend.
於 2024 年 4 月住了 1 晚
Jimmy 於 2024年4月22日回覆
Thank you for this feedback. I have shared your comments with our team this morning for immediate action. The updates that you mention are in the works and I hope to be able to share a completion date with you soon.

10/10 有夠讚

Tara

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great
於 2024 年 2 月住了 2 晚
Jimmy 於 2024年4月22日回覆
Thank you for this Fantastic Rating. Hurry Back!!

8/10 不錯哦

Charles

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Jimmy 於 2024年4月21日回覆
Thank you for the Strong Rating. Hurry Back!!

10/10 有夠讚

Shondrika

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The front desk staff was very pleasant. The hotel stay was amazing.
於 2024 年 4 月住了 1 晚
Jimmy 於 2024年4月19日回覆
Thank you for these Wonderful Comments and this Fantastic Rating. Hurry Back!!

4/10 不太好

Lateshia，Odenton

喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Jimmy 於 2024年4月18日回覆
I am sorry that your scoring could not have been higher. Please let me know if I can be of any additional assistance.

8/10 不錯哦

Greg

寵物同遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Enjoyed my stay at this hotel and the had flowing coffee in the lobby. Dont even want to talk about the cookies.
於 2024 年 3 月住了 2 晚
Jimmy 於 2024年4月16日回覆
Thank you for these great comments and this strong rating. Hurry Back!!

10/10 有夠讚

Latisha

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff, great location.
於 2024 年 4 月住了 1 晚
Jimmy 於 2024年4月15日回覆
Thank you for these great comments and this Fantastic Rating. Hurry Back!!

10/10 有夠讚

Johnny

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff was great, lobby and room were nice. Only thing that needed improvement was the bathroom neededca little maintenance. Paint pealing from ceiling in shower. Built in mirror has some rust. Other than that it was great
於 2024 年 3 月住了 1 晚
Jimmy 於 2024年4月6日回覆
Thank you for this feedback and this Fantastic Rating. I have shared your comments with our team for immediate action. I hope you have the opportunity to return soon.

10/10 有夠讚

Carl

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Do not depend on your digital key. Mine never worked. Take the physical card key with you.
於 2024 年 3 月住了 1 晚
Jimmy 於 2024年4月5日回覆
Thank you for this feedback and Wonderful Rating. I certainly appreciate this recommendation, but this is an isolated issue and we will have the lock checked immediately.

8/10 不錯哦

Daniel

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Extremely nice staff always helpful , highly recommend if staying in the area.
於 2024 年 3 月住了 11 晚
Jimmy 於 2024年4月4日回覆
Thank you for these wonderful comments and this strong rating. Hurry Back!!

8/10 不錯哦

David

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Every year around Easter I stay at the Doubletree. The front staff and house keepers was amazing. Thank you DoubleTree...
於 2024 年 3 月住了 2 晚
Jimmy 於 2024年4月4日回覆
Thank you for these wonderful comments and this strong rating. Hurry Back!!

10/10 有夠讚

Amanda

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great pool and stay. Thank you.
於 2024 年 3 月住了 2 晚
Jimmy 於 2024年4月2日回覆
Thank you for the strong rating. Hurry Back!!

8/10 不錯哦

Delores

於 2024 年 3 月住了 2 晚
Jimmy 於 2024年4月15日回覆
Thank you for the Strong Rating. Hurry Back!!

6/10 一般般

Latasha

於 2024 年 3 月住了 1 晚
Jimmy 於 2024年4月15日回覆
Thank you for taking the time to rate your recent stay. Hurry Back!!

8/10 不錯哦

Bencie Allen Mancil

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was a very good overall experience. Attended a comedy show in the hotel bar. When the show was over around 10:15 the bar was already closed on a Saturday night though. The room was really clean with comfortable beds. The shower had low water pressure but that seems to be common in hotels in my experience.
於 2024 年 3 月住了 1 晚
Jimmy 於 2024年3月18日回覆
Thank you for this feedback. Please accept my apologies that the bar had closed early on Saturday night. It appears we did not have much activity other than the comedy show. I will have our team check out that shower pressure, that is not the norm here.

10/10 有夠讚

Edrick，Atlanta

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
In the heart of Lafayette accessible to the southside and the northside airport close
於 2024 年 3 月住了 2 晚
Jimmy 於 2024年3月18日回覆
Thank you for these kind words and this Fantastic Rating. Hurry Back!!

8/10 不錯哦

Kendric

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was cool
於 2024 年 3 月住了 1 晚
Jimmy 於 2024年3月17日回覆
Thank you for the strong rating. Hurry Back!!

10/10 有夠讚

Tysandra

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Jimmy 於 2024年3月11日回覆
Thank you for this Fantastic Rating. Hurry Back!!

8/10 不錯哦

Trinity

於 2024 年 3 月住了 1 晚
Jimmy 於 2024年4月2日回覆
Thank you for the strong rating. Hurry Back!!

10/10 有夠讚

Judy

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Jimmy 於 2024年3月10日回覆
Thank you for this Fantastic Rating. Hurry Back!!

10/10 有夠讚

Beni

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was clean and staff cleaned room efficiently
於 2024 年 2 月住了 2 晚
Jimmy 於 2024年2月27日回覆
Thank you for these kind words and this Fantastic Rating. Hurry Back!!

6/10 一般般

Jake

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
This place is expensive for no reason. Very basic.
於 2024 年 2 月住了 2 晚
Jimmy 於 2024年2月26日回覆
Thank you for your feedback. I hope you have the opportunity to return soon.

6/10 一般般

Jean

情侶出遊
喜歡：員工素質和設施服務
不喜歡：住宿環境和硬體
We have been staying at this hotel for years. It is definitely time for a remodel!! In our room the coffee pot didn’t work and the wall outlets by the coffee pot and in the bathroom did not work. The coffee pot was replaced immediately but we had to plug it in on the bedside table. The breakfast buffet is mediocre at best and the eggs are always dried out and hard. There is another hotel in Town that has a restaurant and bar. We will be staying there next time.
於 2024 年 2 月住了 2 晚
Jimmy 於 2024年2月26日回覆
Thank you for this feedback. Please accept my apologies for the breaker that has obviously flipped in this guest room. I have shared these comments with our team for immediate resolve. I hope you will reconsider your hesitancies and give us another opportunity to earn your loyalty soon.

8/10 不錯哦

Jessie

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The location was quiet
於 2024 年 2 月住了 1 晚
Jimmy 於 2024年2月21日回覆
Thank you for this strong rating. Hurry Back!!

10/10 有夠讚

Mathew

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I wish i had ordered the room with the breakfast package but besides that stay was great.
於 2024 年 2 月住了 2 晚
Jimmy 於 2024年2月19日回覆
Thank for this Fantastic Rating. Hurry Back!! The Breakfast Package provides a great value.

10/10 有夠讚

Kelli

於 2024 年 2 月住了 1 晚
Jimmy 於 2024年2月16日回覆
Thank you for this Fabulous Rating. Hurry Back!!

2/10 很糟糕

Angel

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
I would not recommend staying here if you are has to a true 4 star hotel. This property is a 2 star. The customer service was great, but the property has not been maintained.
於 2024 年 2 月住了 2 晚
Jimmy 於 2024年2月12日回覆
Thank you for taking the time to rate your stay with us. I am sorry that your scores could not have been higher. Please let me know if I can be of any additonal assistance.

8/10 不錯哦

Mechelle

喜歡：整潔度、員工素質和住宿環境和硬體
We always enjoy our stays. Staff is friendly. Hotel is quiet. Could use some updating in the bathrooms but is always clean. We will be back.
於 2024 年 2 月住了 2 晚
Jimmy 於 2024年2月12日回覆
Thank you for the Strong Rating. Hurry Back!!

2/10 很糟糕

Kara

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Both cards used at this hotel were hacked.
於 2024 年 1 月住了 2 晚
Jimmy 於 2024年2月8日回覆
Please call out Accounting Department if we can be of any assistance in this matter.

10/10 有夠讚

William

於 2024 年 1 月住了 1 晚
Jimmy 於 2024年1月29日回覆
Thank you for this Fabulous Rating. Hurry Back!!

4/10 不太好

Megan

商務旅客
喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
I’ve stayed here a number of times and this time it was just very very dirty. I don’t even believe my room had been cleaned and if it had you couldn’t tell. I moved rooms and had the same problem. The gym had no working water. They need to upgrade and update this hotel.
於 2024 年 1 月住了 1 晚
Jimmy 於 2024年1月25日回覆
Thank you for your feedback. Please accept my apologies for the items mentioned. I have shared your comments with our team for immediate review. I heard that we were able to fix the Fitness Center water dispenser earlier today. I hope you will give us another opportunity to earn back your loyalty.

10/10 有夠讚

Robert，Calgary

於 2023 年 10 月住了 1 晚
Jimmy 於 2024年1月24日回覆
Thank you for the Fabulous Rating. Hurry Back!!

10/10 有夠讚

Mark

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 3 晚
Jimmy 於 2024年1月22日回覆
Thank you for this Fabulous Rating. Hurry Back!!

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚
Jimmy 於 2024年1月22日回覆
Thank you for the Strong Rating. Hurry Back!!

10/10 有夠讚

harlan

家庭旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Jimmy 於 2024年1月22日回覆
Thank you for this Fabulous Rating. Hurry Back!!

8/10 不錯哦

Diane

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Shuttle service and cookie are great!!!
Super great service with shuttle pick up/drop off from General aviation FBO. Also loved the warm cookie! Room is old but clean and spacious!
於 2024 年 1 月住了 2 晚
Jimmy 於 2024年1月22日回覆
Thank you for these kind words and this strong rating. Hurry Back!!

10/10 有夠讚

Naqueeta

於 2024 年 1 月住了 1 晚
Jimmy 於 2024年2月8日回覆
Thank you for this Fantastic Rating. Hurry Back!!

10/10 有夠讚

Laken

於 2024 年 1 月住了 1 晚
Jimmy 於 2024年1月16日回覆
Thank you for this Fabulous Rating. Hurry Back!!

10/10 有夠讚

Laken

於 2024 年 1 月住了 1 晚
Jimmy 於 2024年1月16日回覆
Thank you for this Fabulous Rating. Hurry Back!!

6/10 一般般

Michael，St. Petersburg

情侶出遊
喜歡：整潔度和員工素質
We used the Hilton Honors app to check in and get our e-keys. This was a seamless process. We booked the King River View Corner Room on the 11th floor. Upon arriving in the room, the room smelled musty, the windows were dirty with oily fingerprints, the room was very dated with old furniture and fixtures. We asked for an upgrade. The front desk staff was very nice and accommodating and gave us cookies. We upgraded to the King Suite on the 15th floor with the in-room spa tub and walk in glass shower. The room was clean but still smelled musty. The furniture was old and cabinet doors didn't stay closed. Every sink faucet and the spa tub faucet had knob plugs missing. There was a hole in the wall next to the bedroom thermostat. For the price of the room, this definitely did not meet our expectations for a supposed 4-star Hilton Hotel. The spa tub worked well and was relaxing. The bed was comfortable and the sheets were clean. The shower was clean and roomy. The shampoo, conditioner, body lotion, and bars of soap did not smell nice. Again, not 4-star quality. There is no room service for breakfast. The all-you-can-eat breakfast buffet was $14 per person. The food was cold and was nothing special. There were dry biscuits, overcooked dry scrambled eggs, cold home fries, oatmeal, grits, bacon, sausage, fruit, toast, cereal, and juice. This is the heart of Cajun country in Lafayette. The food should be spectacular! The coffee was the worst bitter swill I've ever tasted in LA.
於 2024 年 1 月住了 1 晚
Jimmy 於 2024年1月14日回覆
Thank you for this detailed account of your stay. Please accept my apologies for any short comings. I have already shared your comments with our team and look forward to a discussion with our department heads on Monday morning. I hope you will give us another opportunity to earn your loyalty

10/10 有夠讚

Monica

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Jimmy 於 2024年1月12日回覆
Thank you for this Fabulous Rating. Hurry Back!!