Find Luxury Hotels in Lackawanna, NY

"Booked for a quick weekend away. Overall hotel looked lovely but room was below average. There was mold in the bathroom as well as repair work needed in our room. Wrote in issues via Expedia chat but never heard back from hotel. "

"Great staff, nice clean place, rooms are a litt"

"Was given a room that was not even cleanec no sheets on bed. Given a 2nd room. Key would not work. Found out both rooms were still occupied Staff was horrible. No apology and they acted like it was our faul We were not the only ones this happened to and other guest were treated in the same manner NEVER STAY HERE OR ANY HOLIDAY INN"

"We stayed on the 3rd floor and everything was clean, our room was great and had a lot space for a double bed and sofa bed. Breakfast was great, we didn’t use any of the other amenities. We didn’t really interact with the staff, everything was great, very happy with the cleanliness of the whole hotel, some recent post had us worried. We will be back again for another hockey season. The building as a whole is older, but no different from other hotels in the area. The beds are harder than we like, but not super hard. Great place for a family, we didn’t need a pool for this trip. Great location for food delivery. We don’t mind hearing the planes, but if you like a quiet outside area than may not be your choice, wasn’t a lot flights at night so not a big deal. Otherwise seemed like a safe area around the hotel. We will back. "

"Bed bug bites! Covered in bites during a stay."

"Wonderful room and very helpful staff. "

"Stylish, clean, good ammenties, free airport shuttle "