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Reviews of Ibis 3 Lacs Neuchatel Hotel

2 out of 5
Ibis 3 Lacs Neuchatel Hotel
Le Verger 1, Thielle-Wavre, La Tene, NE

Reviews

8.2

Very Good

Rating 10 - Excellent. 57 out of 207 reviews" "
Rating 8 - Good. 119 out of 207 reviews" "
Rating 6 - Okay. 25 out of 207 reviews" "
Rating 4 - Poor. 4 out of 207 reviews" "
Rating 2 - Terrible. 2 out of 207 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

rick

Liked: Cleanliness, staff & service, property conditions & facilities
A 4 star level 3 star hotel. Basic accommodations, so if you require spa services and pampering move on. But for a decent place to sleep, excellent breakfast in a bright space, professional 24/7 staff, ok basic dinner options, and if priced lower than the fancy places, I definitely recommend staying here. There is a lovely walking path, about a mile and a half, to a train station that takes you right into Neufchâtel. Water in the room? Yes via the tap into paper cups. Soundproof? Forget it. Fan in the bathroom? Not exactly. Frig and microwave? No. Comfy bed, desk and closet space, nice housekeeping staff, everything you basically need? Yes! If you like to shop at Ikea instead of Neiman Marcus you will like this place. I will return.
Stayed 3 nights in Mar 2024
Response from FC on 2024/3/20
Mr. Rick,We thank you for your comments following your stay at the ibis 3 Lacs Neuchâtel.Looking forward to welcoming you again, we ask you to believe, Sir, in the expression of our best feelings.Fatima / ReceptionistTrois Lacs Gestion SA

8/10 Good

Elaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quiet property with convenient parking.
Stayed 1 night in Nov 2023
Response from Milena, GM ibis 3 Lacs Neuchâtel on 2023/11/29
Dear Elaine, Thank you for your kind words about our convenient parking. We are very pleased to know that you had a quiet stay with us at ibis 3 Lacs Neuchâtel. We strive to ensure our guests have a pleasant and restful stay, and we appreciate your feedback regarding this. We look forward to welcoming you again in the near future. Sincerely,

8/10 Good

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money.
Very enjoyable stay. The staff were very friendly and professional. Considering alternative prices this hotel was excellent value. Car rental is important as taxis are very expensive.
Stayed 1 night in Jun 2022
Response from FC on 2022/6/23
Mr Anthony, We very much appreciate your comments regarding your stay at the ibis 3 Lacs Neuchâtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatima / Réceptionniste Trois Lacs Gestion SA

8/10 Good

Siegfried

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel, close to highway, but nice and quiet, pool, clean, very convenient for business. Recommendable.
Stayed 1 night in Sep 2020
Response from FC on 2020/9/21
Monsieur Siegfried, Nous vous remercions pour vos commentaires suite à votre séjour à ibis 3 Lacs Neuchâtel. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Fatima / Réceptionniste Trois Lacs Gestion SA

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 1 night in Oct 2019
Response from GA on 2019/10/15
Dear Guest, thanks for you review and hope to see you soon !

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from GA on 2019/9/9
Dear Guest, thanks for you kind review. We will extend your review to our Team. Hope to see you next. Kind regards

6/10 Okay

Verified traveler

Business traveler
Perfectly serviceable. But the “restaurant” was just over-priced microwave meals from behind the bar. And there was no atmosphere anywhere.
Stayed 2 nights in Jul 2019
Response from GA on 2019/7/18
Dear Guest, thanks for your review. We are happy for your general satisfaction . We are working to provide a best Food & Beverage service in the future. Sorry for any inconvenient during your stay. With kind regards

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from GA on 2019/6/16
Dear Guest, thanks for your kind review. We hope to see you again

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from GA on 2018/8/3
Thansk for your review

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Comfortable, clean, good location, good staff
Stayed 2 nights in May 2018
Response from GA on 2018/6/28
Thanks for your review and see you next !

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The hotel staff were wonderful. Lovely people. However the fact that there is no tea and coffee facilities is extremely poor as well as having no fridge. We had trouble finding the place as you do Not have the correct address on your paperwork.
Stayed 4 nights in Jun 2018
Response from GA on 2018/6/24
Dear Guest, Thanks for your review. Ww will try to improve the items that you mentioned as poor. Kind Regards

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Comfortable hotel near the freeway and at a good price
Stayed 2 nights in May 2018
Response from GA on 2018/6/1
Thanks for your review and for your stay ! See you next !

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were great
Response from FC on 2018/5/2
Monsieur Brian, Nous vous remercions pour vos commentaires suite à votre séjour à ibis 3 Lacs Neuchâtel. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Fatima / Réceptionniste Trois Lacs Gestion SA

6/10 Okay

Verified traveler

Disliked: Staff & service
Stayed 2 nights in Nov 2017
Dear Anonymous, We very much appreciate your comments regarding your stay at the ibis 3 Lacs Neuchâtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giuseppe Assistant manager Trois Lacs Gestion SA

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location
Fantastic breakfast.....quiet location by the auto expressway. Free internet computer as well.
Stayed 1 night in Jul 2017
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hôtel ibis 3 Lacs Neuchâtel

8/10 Good

Micheal

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel
Nice hotel in a convenient location next to motorway
Response from General Manager on 2017/3/11
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nathalie Locatelli Front Office Manager Trois Lacs Gestion SA

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for a quick overnight stay
Was perfect for a quick overnight stay. It was basic, but new, very clean, crisp bedding, clean bathroom in good shape. Nice breakfast buffet and very friendly and helpful woman working the breakfast room. Would stay again.
Response from General Manager on 2017/2/4
Dear Anonyme, We very much appreciate your comments regarding your stay at the ibis 3 Lacs Neuchatel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giuseppe Front Office Agent Trois Lacs Gestion SA

8/10 Good

Anita, outside Zurich, Switzerand

Liked: Cleanliness, staff & service, room comfort
Good value for the money in Neuchatel area
A good value for the money. Clean rooms and very comfortable beds. Definitely not luxury - toilet feels like a janitorial closet but we're not aiming for perfection. Beds were wonderfully comfy. We were first given a room that reeked of cigarette smoke and asked for a different one. We were given a new room which was clean and met our needs well. Please note that breakfast is not included in the rate.
Response from Giuseppe-Front Office Agent on 2016/8/5
Dear Anita, We very much appreciate your comments regarding your stay at the ibis 3 Lacs Neuchatel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Max, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended for business traveler
Nice hotel overall, price is reasonable. Away from the city center, you will need a car to get there
Response from Giuseppe-Front Office Agent on 2016/8/5
Dear Max, We very much appreciate your comments regarding your stay at the ibis 3 Lacs Neuchatel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Catherine, Regensburg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing to add
Stayed 2 nights in Apr 2024
Response from FC on 2024/5/13
Madam Catherine,We thank you for taking the time to share your opinion. We hope to see you very soon!Please accept, Sir, our best regards.Fatima / ReceptionistTrois Lacs Gestion SA

8/10 Good

C

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Oct 2023
Response from FC on 2023/11/2
Dear Customer,We thank you for your rating following your stay at ibis 3 Lacs Neuchâtel.Looking forward to welcoming you again, we ask you to believe, Madam, in the expression of our best feelings.Fatima / ReceptionistTrois Lacs Gestion SA

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from FC on 2023/10/20
Cher Client,Nous vous remercions pour votre note suite à votre séjour à IBIS Neuchâtel.C’est avec grand plaisir que nous recevons votre note. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs.Fatima / RéceptionnisteTrois Lacs Gestion SA

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Hotel
Sehr schönes Hotel .Zimmer tipp top.
Stayed 2 nights in Sep 2023
Response from Ihr ibis-Team 3 Lacs on 2023/10/5
Vielen Dank Thomas für Ihren super positiven Kommentar. Wir freuen uns, Sie wieder begrüßen zu dürfen.

8/10 Good

Benjamin

Stayed 1 night in Aug 2023

10/10 Excellent

Blazena

Liked: Cleanliness, staff & service, property conditions & facilities
Sauber, guten Zugang, nettes Personal. Sehr praktisch für 1-2 Nächte.
Stayed 1 night in Jul 2023
Response from FC on 2023/9/12
Sehr geehrter Herr Blazena,wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im ibis 3 Lacs Neuchâtel.Über Ihre lobenden Worte freuen wir uns sehr.Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen.Mit herzlichen GrüßenFatima / RéceptionnisteTrois Lacs Gestion SA

10/10 Excellent

Bernhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
freundlich und unkompliziert
tip top
Stayed 1 night in Jul 2023
Response from Team Ibis 3 Lacs on 2023/7/25
Vielen Dank für Ihre gute Bewertung

8/10 Good

Mustapha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from FC on 2023/9/12
Monsieur Mustapha,Nous vous remercions pour votre note suite à votre séjour à ibis 3 Lacs Neuchâtel.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.Fatima / RéceptionnisteTrois Lacs Gestion SA

8/10 Good

nicolas

Stayed 2 nights in Jul 2023

8/10 Good

Michel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
• I had a bedroom in the groundfloor with view on the hotel-parking place so it was not possible to open the window during the night to get fresh air. • A window curtain was missing, so I had to close the store and switch on the light during the time I was in the bedroom to avoid that somebody sees me from outside.
Stayed 1 night in May 2023

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super
Stayed 1 night in May 2023

10/10 Excellent

Armin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Herr Andrea Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kostengünstig, zweckmässig und gute Lage für Naturbeobachtungen in den Naturschutzgebieten der Grande Cariçaie am südost Ufer des Neuenburgersees. Unabhängig in der Zeit, man kann kommen und gehen wann man will (wichtig für Naturbeobachtungen).
Stayed 2 nights in Apr 2023

8/10 Good

Salvatore Luca

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Michel

Stayed 1 night in Feb 2023

10/10 Excellent

Frederic

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

Albert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2022
Response from FC on 2022/10/25
Monsieur Albert,Nous vous remercions pour votre note suite à votre séjour à ibis 3 Lacs Neuchâtel.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleursFatima / RéceptionnisteTrois Lacs Gestion SA

8/10 Good

OLIVIER

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from FC on 2022/10/20
Monsieur Olivier,Nous vous remercions pour votre note suite à votre séjour à ibis 3 Lacs Neuchâtel.C’est avec grand plaisir que nous recevons vos compliments. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleursFatima / RéceptionnisteTrois Lacs Gestion SA

10/10 Excellent

Jean-Claude, Crans-Montana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accueil et rapidité de prise en charge. Bar ouvert 24h/24
Stayed 1 night in Sep 2022
Response from FC on 2022/9/24
Monsieur Jean-Claude,Nous vous remercions pour vos commentaires suite à votre séjour à ibis 3 Lacs Neuchâtel.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleursFatima / RéceptionnisteTrois Lacs Gestion SA

8/10 Good

Alaedine, Prilly

Stayed 1 night in Aug 2022

8/10 Good

Guenter

Stayed 1 night in Aug 2022
Response from FC on 2022/8/30
Monsieur Guenter,Nous vous remercions votre note suite à votre séjour à ibis 3 Lacs Neuchâtel.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleursFatima / RéceptionnisteTrois Lacs Gestion SA

6/10 Okay

Marie-Therese

Traveled with partner
Liked: Staff & service
Petit déjeuner extra par contre les heures pourraient etre changées ( jusqu a 11 h ) 10 h trop vite pour les gens aimant faire la grasse matinée. Les cles de la chambre ne fonctionnent jamais. Il faut redescendre a chaque fois les faire charger. Personnel sympa. Suspension des habits prend trop de temps. Des porte habits normaux seraient préférables. Parc rien a redire. Apprécié l eau tres chaude.
Stayed 3 nights in Aug 2022
Response from FC on 2022/8/21
Madame ,Nous vous remercions avoir le temps de nous écrire vos commentaires suite à votre séjour à ibis 3 Lacs Neuchâtel.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleursFatima / RéceptionnisteTrois Lacs Gestion SA

8/10 Good

Alexandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jul 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from FC on 2022/8/21
Madame/Monsieur,Nous vous remercions pour votre note suite à votre séjour à ibis 3 Lacs Neuchâtel.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/Monsieur, en l’expression de nos sentiments les meilleursFatima / RéceptionnisteTrois Lacs Gestion SA

4/10 Poor

Wilfried

Disliked: Property conditions & facilities
man könnte und sollte sich ein wenig mehr anstrengen
Stayed 1 night in Jun 2022
Response from FC on 2022/7/16
Sehr geehrter Herr Wilfried, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im ibis 3 Lacs Neuchâtel. Über Ihre lobenden Worte freuen wir uns sehr. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Fatima / Réceptionniste Trois Lacs Gestion SA

8/10 Good

Ramon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from FC on 2022/6/28
Dear Ramon, We very much appreciate your comments regarding your stay at the ibis 3 Lacs Neuchâtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatima / Réceptionniste Trois Lacs Gestion SA

10/10 Excellent

Michèle

Stayed 1 night in Jun 2022
Response from FC on 2022/6/23
Cher client, Nous vous remercions pour vos commentaires suite à votre séjour à ibis 3 Lacs Neuchâtel. C’est avec grand plaisir que nous recevons vos compliments. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs Fatima / Réceptionniste Trois Lacs Gestion SA

8/10 Good

Gionatan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien
Chambre propre, spacieuse, fonctionnelle. Il manque la climatisation.
Stayed 1 night in Jun 2022
Response from FC on 2022/6/23
Monsieur Gionatan, Nous vous remercions pour vos commentaires suite à votre séjour à ibis 3 Lacs Neuchâtel. C’est avec grand plaisir que nous recevons vos compliments. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire,Monsieur, en l’expression de nos sentiments les meilleurs Fatima / Réceptionniste Trois Lacs Gestion SA

8/10 Good

Sarah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambre spacieuse et propre
La chambre est spacieuse et propre - lit très confortable. Ça fait l’affaire ! On y était que pour dormir et je dois dire pas un bruit !
Stayed 3 nights in Jun 2022
Response from FC on 2022/6/23
Madame Sarah, Nous vous remercions pour vos commentaires suite à votre séjour à ibis 3 Lacs Neuchâtel. C’est avec grand plaisir que nous recevons vos compliments. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs Fatima / Réceptionniste Trois Lacs Gestion SA

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from FC on 2022/4/30
Madame/Monsieur, Nous vous remercions pour vos commentaires suite à votre séjour à ibis 3 Lacs Neuchâtel. C’est avec grand plaisir que nous recevons vos compliments. Fatima / Réceptionniste Trois Lacs Gestion SA

10/10 Excellent

Rommel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:-) Wunderbar.
Stayed 1 night in Mar 2022
Response from fc on 2022/3/23
Dear, Following your feedback concerning your experience at the ibis 3 Lacs hotel in Neuchâtel, I am coming back to you. I am pleased to read that you enjoyed your time in our establishment. The ibis team does everything possible to make our guests feel at home. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fatima / Réceptionniste Trois Lacs Gestion SA