Omni La Jolla Hotels

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Top La Jolla Hotel Reviews

La Jolla Shores Hotel

2/10 Terrible

"Very bad service the first room they gave us smelled horrible like a cigarette like a dog I don't know I know it's happy with the animals but it should also be clean they told us that they were going to change us to 1/4 the next day they didn't move us from a single bed and then another room and in the end they were moving it until the third day to another similar room they said I will open but it was two beds the same and for the last thing, it was a color person at the restaurant. That’s the only one who treat us with respect really nice person. I just forgot her name, but she was so sweet. Also, the guy on the front desk he trying to do everything to help us. I think he’s Hispanic tall guy really nice guy he trying to do the best as they can but other people know they don’t find any solution for our problem. I know the location is nice but the service and the cleaning stuff they’re not."

Hotel La Jolla, Curio Collection by Hilton

2/10 Terrible

"I was disappointed with my stay at Hotel La Jolla. We booked a specific room in advance, but upon arrival we were told it was unavailable and were placed in a room with one king bed and a rolled-in temporary bed instead. That was very frustrating and not what we paid for. I do want to acknowledge that the receptionist was kind and genuinely tried to help us. The manager was initially dismissive, which made the situation more upsetting. To their credit, they did move us into the correct room the following day, and that helped somewhat. Unfortunately, the experience still affected the enjoyment of our trip. When guests reserve a specific room, they expect the hotel to honor that reservation from the start. I appreciate that the issue was eventually corrected, but I wish it had been handled more professionally from the beginning."