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"The the entrance of the property was under repairs with caution tape while contractors were working. I figured out another way to enter the hotel and there was a sign apologizing for the inconvenience. However no one was at the front desk. I waited 10 minutes along with another guest and noticed $160 in quarters unattended on the counter. When the person arrived, she was courteous but didn't acknowledge that we were waiting. She didn't have a name tag. I had paid in advance online but it was around 12:30 pm and she said there would be a $35 fee if I checked in before 3pm. That is posted on their website but since I flew from North Carolina and had been traveling 10 hours I was hoping for an exception. I understand following policy but I prepaid and if a room was ready why couldn't I have it.I couldn't freshen up and went to tour Portland. I return around 6pm to finish checking in. I mentioned that I was checking out at 4 am to catch my flight and asked about the grab and go breakfast. She said they would have it ready and confirmed the time. I left the counter not knowing where my room was and came back to ask. At 4:15 am, I checked out and asked for the breakfast bag. The gentleman at the counter said they didn't leave one. He offered to unlock the dining area so I could get something. That was nice but he didn't turn on the light, I had to ask what did they usually include in the bag and only saw one item he listed..apples. I was rushing and fixing a quick bag in the dark. "

"Great staff"

"Clean room, close to airport, restaurants and stores."

"Property was very clean and comfortable! The breakfast was great! Food was very good and dining area kept very clean! My only issue was at check in.. I walked in and there were two clerks dealing with other people. Understandable, but there were 3 people ahead of me with issues. Neither clerk acknowledged me or greeted me when I walked in. I stood there almost 30 minutes while the other clerk stood there looking at her computer with no customers. She didn’t bother to even look at me or acknowledge me. A simple smile or we will be right with you would have been nice. I would go back for the convenience of a clean and comfortable hotel and the fact that the wonderful breakfast and free airport shuttle service. The check in part really upset me, as being ignored was a big minus. "

"Solid place "

"The room was clean and comfortable. The staff was very friendly and helpful. I had to wait a bit to check in because there was only one person at the front desk, and many people were trying to check in. A great variety of breakfast foods. There is no elevator, so be aware that you will have to lug your luggage up one flight of stairs; it isn't terrible. Overall, great experience, and I will come back."

"Very clean and affordable."

"Everything was great. It’s one of my favorite hotels to go to every time I come too Portland "

"The rooms are really nice and clean. "