Very spacious and comfortable space, well-equipped for daily life, great location
HUI MIN
於 2024 年 2 月住了 3 晚
10/10 有夠讚
Tanya
家庭旅遊
2025 年 8 月 2 日
喜歡:整潔度、設施服務和住宿環境和硬體
We are a family of four, three adults and one older teen. We really enjoyed our stay at this property. Fantastic amenities in the rooms and the location was amazing. Highly recommend for your trip to Kyoto
The shower room and bathroom not close to each other. There is a washing machine inside but the dryer makes ur clothes wrinkles.
Soesani
於 2025 年 6 月住了 8 晚
10/10 有夠讚
Meredith
家庭旅遊
2025 年 6 月 30 日
喜歡:整潔度、設施服務和住宿環境和硬體
Big room for our family of 4. Washer dryer was helpful. Super friendly front desk staff. Close to the subway and all food options you could desire.
Meredith
於 2025 年 6 月住了 3 晚
10/10 有夠讚
Linda
家庭旅遊
2025 年 6 月 11 日
喜歡:整潔度、設施服務和住宿環境和硬體
Hotel Mastay Jingumichi was great, rooms spacious by Japanese standards, clean and comfortable, everything modern and updated. Staff were always patient, super helpful.
Linda
於 2025 年 6 月住了 2 晚
10/10 有夠讚
Florence
情侶出遊
2025 年 5 月 26 日
喜歡:整潔度、設施服務和住宿環境和硬體
Très bel hôtel, silencieux, spacieux, avec un personnel très accueillant.
Traduction anglaise fourni avec tous les appareils, café gratuit le matin, douche de très bonne qualité. Je recommande.
Florence
於 2025 年 5 月住了 7 晚
10/10 有夠讚
andrew
家庭旅遊
2025 年 4 月 21 日
喜歡:整潔度、設施服務和住宿環境和硬體
Perfect for a family of four. Beds were great, the space was plenty (especially for Japan), and it had great amenities like a washer/dryer, separate toilet and bathroom. And full kitchen.
The location was also great: near a subway line and also close to the philosophers walk. Lawsons downstairs also helped
This is a place for travelers who want higher end accomodations but don't need onsite facilities like a restaurant
andrew
於 2025 年 4 月住了 6 晚
10/10 有夠讚
Boon Jun,Singapore
親子旅遊
2025 年 4 月 20 日
喜歡:整潔度、設施服務和住宿環境和硬體
A fully equipped and comfortable serviced apartment, complete with an in-unit washer and dryer located in the bathroom. I really appreciated the modern tech features in the bathtub and toilet—they were a nice touch. The infant cot provided was clean and cozy, and they even included a diaper bin, which was very thoughtful.
However, there were a few downsides. The room didn’t offer much of a view, and the hanging lamp above the wall art in the living area was quite obstructive—I bumped into it multiple times. Additionally, the layout lacks separation between the bedroom and the kitchen/living space. This means if you cook, the smell lingers throughout the entire apartment. And once the baby is asleep, it’s hard to do anything else since there’s no door to block light or noise from the living area.
Boon Jun
於 2025 年 4 月住了 4 晚
6/10 一般般
真實旅客
家庭旅遊
2025 年 4 月 5 日
喜歡:整潔度和客房舒適度
Over-rated establishment
On duty staff could not communicate in English on check-in. When asked if we could use the bathroom when picking up our luggage prior to leaving Kyoto on check-out, the female staff on duty refused and said no. Told me that Mastay only has bathroom in suite and staff bathroom could not be used by hotel guests.
This was a spacious, comfortable and unique property in a good location. It was immaculately clean. There is a Lawson store next door and a number of good restaurants nearby. It is in walking distance to the Heian Shrine and Nanzenji Temple. Bus stops are just outside and subway stations are very close. The hotel is on a busy street, but the room is well insulated and very quiet. It has a washing machine that is supposed to also function as a dryer, but we didn’t have much luck with the dryer part. There is an enclosed balcony where you can hang clothes to dry, as well as a big closet and a pole in the bathroom. The staff was polite and competent enough in English to be helpful. Taxis had a hard time finding it and I began to use the Higashiyama Hotel across the street as a recognizable landmark.
Catherine
於 2023 年 10 月住了 4 晚
10/10 有夠讚
Karrie
2023 年 9 月 25 日
Karrie
於 2023 年 9 月住了 2 晚
10/10 有夠讚
Joseph
團體旅遊
2023 年 9 月 23 日
喜歡:整潔度、設施服務和住宿環境和硬體
First and foremost, the staff were very helpful and also spoke excellent english. Any time you are in another country, you should not take it for granted that you will have an easy time communicating, and my review would still be 5 stars without it.
Staff are able to assist with restaurant reservarions, transportation, and luggage courier services.
A short walk from the subway, transport to kyoto station and nara were simple. Short walk to multiple temples. Short walk to pontocho dining street and lots of other hreat restaurants.
We had a lovely stay at Hotel Mastay. The hotel is in a great area and has some great restaurants nearby. Only a short walk to Ginza. The room was comfortable and was so lovely to have a living/dining/bedroom and laundry. Only thing I would comment on is for the Front desk to explain how the shower works and the washing machine as this was written in Japanese