We lost the car keys on the Annupuri Slopes. Mark from The Nest provided a complimentary car pickup from Annupuri to the hotel. And Then also sent us back to Annupuri in the morning of the following day to pick up the car after we got the spare key from the car rental company in Hirafu. The other staff were very kind to help, answer questions, follow up issues and greet us after problem solved. Their service and hospitality are exceptionally impressive. Overall facilities including onsen are very nice. We did have very homey and comfortable stay. Why not for restaying there when revisiting Niseko?