大廳

吉隆玻凱悅飯店的評分

5 out of 5
吉隆玻凱悅飯店
12 Jalan Pinang, Kuala Lumpur

評論

9.4

好極了

10 分,有夠讚;1001 則評論中有 757 則" "
8 分,不錯哦;1001 則評論中有 170 則" "
6 分,一般般;1001 則評論中有 46 則" "
4 分,不太好;1001 則評論中有 16 則" "
2 分,很糟糕;1001 則評論中有 12 則" "

9.4/10

整潔度

9.4/10

員工素質

9.4/10

設施服務

9.4/10

住宿環境和硬體

9.2/10

環保程度

評論

10/10 有夠讚

WING HEI

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚

10/10 有夠讚

CHUN HEI

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good
於 2023 年 10 月住了 5 晚

8/10 不錯哦

YINGLI

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
設置座位區
整體住宿好,服務人員友善。飯店位置尚可。 因接待大廳在最高樓層,故希望能在ground floor設置座位區,等候計程車時可以稍坐休憩。
於 2023 年 3 月住了 4 晚

10/10 有夠讚

Miu Fung

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 1 月住了 2 晚

8/10 不錯哦

Hong Yee

喜歡:整潔度、員工素質和客房舒適度
於 2022 年 3 月住了 1 晚

8/10 不錯哦

Wai Yee

於 2020 年 2 月住了 4 晚

8/10 不錯哦

HIN WAI

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 2 晚
Grand Hyatt Kuala Lumpur 於 2020年2月20日回覆
Dear Hin Wai, Thank you for choosing us on your recent visit. We hope you had an enjoyable experience throughout your stay with us. Let us know if you are coming back so we can continue to take care of you. Best regards, Grand Hyatt Kuala Lumpur

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 2 月住了 2 晚
Grand Hyatt Kuala Lumpur 於 2020年2月17日回覆
Dear Guest, Thank you for choosing us on your recent visit. We hope you had a #Grand experience during your recent visit here! We look forward to welcoming you again at the hotel! Best regards, Grand Hyatt Kuala Lumpur

8/10 不錯哦

Chung Chih

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 1 晚
Grand Hyatt Kuala Lumpur 於 2020年2月17日回覆
Dear Chung Chih, Thank you for taking the time to review and rate us 8 out of 10. We hope you had an enjoyable experience throughout your stay with us. Let us know if you are coming back so we can continue to take care of you. Best regards, Grand Hyatt Kuala Lumpur

10/10 有夠讚

Wing Nin

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 1 月住了 1 晚
Grand Hyatt Kuala Lumpur 於 2020年1月31日回覆
Dear Wing Nin, Thank you for the review. We hope you had an enjoyable experience throughout your stay with us. We look forward to welcoming you in the near future. Best regards, Grand Hyatt Kuala Lumpur

10/10 有夠讚

ariya

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 1 晚
Grand Hyatt Kuala Lumpur 於 2020年1月31日回覆
Dear ariya, Thank you for the review. We hope you had an enjoyable experience throughout your stay with us. We look forward to welcoming you in the near future. Best regards, Grand Hyatt Kuala Lumpur

10/10 有夠讚

FANG LI

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very convenience to KLCC, Pavilion shopping mall. Convention center in neighborhood. Overall, this hotel is strong recommend.
於 2019 年 12 月住了 4 晚
Grand Hyatt Kuala Lumpur 於 2019年12月26日回覆
Dear Fang Li, Thank you for the recommendation and rating 10 out of 10. We are delighted to know you have enjoyed the overall experience throughout your stay and especially our location. Once again, thank you for choosing us and we hope to welcome you again at the hotel. Best regards, Grand Hyatt Kuala Lumpur

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 3 晚
Grand Hyatt Kuala Lumpur 於 2019年12月24日回覆
Dear Guest, Thank you for the rating 10 out of 10. We hope you had a #Grand experience during your recent visit here! We look forward to welcoming you again at the hotel! Best regards, Grand Hyatt Kuala Lumpur

8/10 不錯哦

Kit Wan

團體旅遊
喜歡:整潔度和住宿環境和硬體
於 2019 年 12 月住了 3 晚
Grand Hyatt Kuala Lumpur 於 2019年12月12日回覆
Dear Kit Wan, Thank you for your rating 8 out of 10. It is our pleasure to have you as our guest at Grand Hyatt Kuala Lumpur and we looking forward to welcome you back in the near future. Best regards, Grand Hyatt Kuala Lumpur

10/10 有夠讚

Lambert Ming Long

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 2 晚
Grand Hyatt Kuala Lumpur 於 2019年12月8日回覆
Dear Lambert, Thank you for your rating 10 out of 10. We hope you had a #Grand experience during your recent visit here! We look forward to welcoming you again at the hotel! Best regards, Grand Hyatt Kuala Lumpur

10/10 有夠讚

真實旅客

於 2019 年 11 月住了 4 晚
Grand Hyatt Kuala Lumpur 於 2019年11月19日回覆
Dear Guest, Thank you for your rating 5 out of 5. We hope you had an enjoyable stay at Grand Hyatt Kuala Lumpur! Let us know if you are coming back so we can continue to take care of you! Best Regards, Grand Hyatt Kuala Lumpur

10/10 有夠讚

真實旅客

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The room is big enough and comfortable. The location is good as there is a sky bridge connecting it. It is convenient especially when it is raining. The staff is helpful. But one point i think need to have further improvement is the check in time must be on time. I have waited for half hr more than the original check in time.
於 2019 年 10 月住了 3 晚
Grand Hyatt Kuala Lumpur 於 2019年10月29日回覆
Dear Guest, Thank you for your review and rating 5 out of 5. We are glad to know you enjoyed the overall experience throughout your stay with us especially the location and room. Our room and suites have the largest in room size amongst five-star luxury hotels of this area and we are happy to know you find the stay a wonderful one! Regarding the check-in process, we are sorry that you had to wait long to check in on one of the hotel busiest days and we apologise for any inconveniences caused. We will share this comment with our Front Office team for further review so we can do better in the future. We hope to welcome you back at the hotel again so we can make it up to you. Best Regards, Grand Hyatt Kuala Lumpur

10/10 有夠讚

真實旅客

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
望到twins tower, 拍到好照片,check in 員工好靚女好友善仲識講廣東話好親切,整體下次可能會再黎
於 2019 年 10 月住了 1 晚
Grand Hyatt Kuala Lumpur 於 2019年10月21日回覆
Dear guest, Thank you again for supporting us and rating 5 out of 5. We are delighted to read it had been an amazing experience for you during your stay with the city skyline view from our hotel. We are also glad that our Cantonese speaking staff was able to assist you to make your travel in Kuala Lumpur even more convenient. Once again, we would like to thank you for your recommendation and we hope to see you soon. Best regards, Grand Hyatt Kuala Lumpur

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 10 月住了 4 晚
Grand Hyatt Kuala Lumpur 於 2019年10月14日回覆
Dear guest, Thank you for giving us a perfect score and we sincerely appreciate your feedback of us. It is our pleasure to have you as our guest at Grand Hyatt Kuala Lumpur and we look forward to serve you even better in the future. Best regards, Grand Hyatt Kuala Lumpur

10/10 有夠讚

真實旅客

於 2019 年 10 月住了 2 晚
Grand Hyatt Kuala Lumpur 於 2019年10月11日回覆
Dear guest, Thank you for giving us a perfect score and we sincerely appreciate your feedback of us. It is our pleasure to have you as our guest at Grand Hyatt Kuala Lumpur and we look forward to serve you even better in the future. Best regards, Grand Hyatt Kuala Lumpur

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 9 月住了 1 晚
Grand Hyatt Kuala Lumpur 於 2019年9月24日回覆
Dear guest, Thank you for your precious feedback and we hope that you had an unforgettable experience at our hotel. We sincerely look forward to the opportunity to serve you better in the near future. Best regards, Grand Hyatt Kuala Lumpur

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 9 月住了 2 晚
Grand Hyatt Kuala Lumpur   於 2019年9月24日回覆
Dear guest, Thank you for giving us a perfect score and we sincerely appreciate your feedback of us. It is our pleasure to have you as our guest at Grand Hyatt Kuala Lumpur and we look forward to serve you even better in the future. Best regards, Grand Hyatt Kuala Lumpur

10/10 有夠讚

HONG,香港

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
員工好有禮貌,同時有識多國語言的員工,溝通完全沒有難度,但到最後一日清潔就有點馬虎,不過下次再來吉隆坡都會訂呢間酒店
於 2019 年 8 月住了 5 晚
Grand Hyatt Kuala Lumpur 於 2019年9月8日回覆
Dear guest, Thank you again for supporting us and rating 5 out of 5. We are delighted to read it had been an amazing experience for you during your stay with us and that our multilingual team has provided you with much convenience for your stay with us. Please allow us to review your comments on our housekeeping standard so that we can do better in the future. Once again, we would like to thank you for your recommendation and we hope to see you soon. Best regards, Grand Hyatt Kuala Lumpur

8/10 不錯哦

Yolanda

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
令人賓至如歸的酒店
酒店的工作人員禮貌極佳,令你賓至如歸。 訂的是Tower view, 景色極佳。酒店有行人天橋直接連接Pavilion
於 2019 年 8 月住了 1 晚
Grand Hyatt Kuala Lumpur 於 2019年8月23日回覆
Dear guest, Thank you for choosing Grand Hyatt Kuala Lumpur for your recent trip to Kuala Lumpur. We appreciate your kind feedback and are glad to learn that you had a memorable experience throughout your time here. Our team will be very happy to read your compliments of them and we hope to welcome you in the near future. Best regards, Grand Hyatt Kuala Lumpur

10/10 有夠讚

真實旅客

情侶出遊, 家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
完美無缺 幾乎沒有任何問題 我覺得住宿非常完美!員工專業有效率 地點很好 會想再次入住
於 2019 年 8 月住了 3 晚
Grand Hyatt Kuala Lumpur 於 2019年8月23日回覆
Dear guest, Thank you for rating us 5 out of 5. We are delighted to read that you had a grand experience during your recent stay, especially our team’s hospitality service and the design of our rooms. Once again, thank you for your invaluable feedback and we hope to welcome you back in the near future. Best regards, Grand Hyatt Kuala Lumpur

8/10 不錯哦

Wei Hung

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 2 晚
Grand Hyatt Kuala Lumpur 於 2019年8月23日回覆
Dear guest, Thank you for your kind feedback. We hope that you had a memorable experience throughout your stay with us and that you enjoyed your travel in Kuala Lumpur. It is our pleasure to have you as our guest at Grand Hyatt Kuala Lumpur and we look forward to welcome you back at the hotel. Best regards, Grand Hyatt Kuala Lumpur

4/10 不太好

Pui Shan

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
一般的
房間很暗,廁所整晚滴水聲,電本地電話都要收費,好一般的酒店
於 2019 年 8 月住了 1 晚
Grand Hyatt Kuala Lumpur 於 2019年8月23日回覆
Dear guest, Thank you for taking your time to review us. We are really sorry on the unpleasant experience during your stay. It is not our usual standard and we will definitely share your comments with our Engineering team so that we can serve you better in the future. Please kindly note that it is our usual standard to bill our guest for local and international calls. Nonetheless please let us share your comments with the team so that we can review our charges. Thank you once again for your kind feedback and we hope to serve you better in the future. Best regards, Grand Hyatt Kuala Lumpur

4/10 不太好

Pui Shan

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
很差
厠所滴水聲,房間太暗,花灑壞,樣樣都麻麻地,坐升降機又麻煩
於 2019 年 8 月住了 2 晚
Grand Hyatt Kuala Lumpur 於 2019年8月23日回覆
Dear guest, Thank you for choosing us for your stay in Kuala Lumpur and we are really sorry of the unpleasant experience at our hotel. Many apologies on the inconvenience caused because of the broken shower and toilet. Please allow us to share your experience with our Engineering team so that we can improve our services. We've read your comment about our elevator system and apologize if this has caused for any inconveniences. We seek for your understanding as the changing of lifts to access guestrooms and entering the hotel Sky Lobby is due to it being a shared unit with corporate offices on lower floors. The teamwork hard to delight & deliver but we have definitely missed the mark on this occasion. We would like to apologize once again and please do not hesitate to let us know if you need any other assistance, we will be more than happy to help. Best regards, Grand Hyatt Kuala Lumpur

10/10 有夠讚

Bryan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
整體十分之好,會再入住
於 2019 年 8 月住了 3 晚
Grand Hyatt Kuala Lumpur 於 2019年8月9日回覆
Dear guest, Thank you for rating us 10 out of 10 and for reviewing us. We are delighted to read that the team’s housekeeping service impressed you and that we will be your preferred hotel for your future stay in Kuala Lumpur. Once again, thank you for your feedback and we hope to welcome you back in the near future. Best regards, Grand Hyatt Kuala Lumpur

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good!
Everything is good!! The room, the staff, the food and the Location, especially the spectacular view with twin tower.
於 2019 年 7 月住了 2 晚
Grand Hyatt Kuala Lumpur 於 2019年8月9日回覆
Dear guest, Thank you again for supporting us and rating 10 out of 10. We are delighted to read it had been an amazing experience for you during your stay with us especially your rooms, our staff, our food and location. We are happy to hear that you love the view from our hotel. Once again, we would like to thank you for your recommendation of us and we hope to see you soon. Best regards, Grand Hyatt Kuala Lumpur

10/10 有夠讚

建雄

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
非常特別的是他們的大廳是在頂樓,要到房間必須先從一樓到頂樓,再從旁邊的電梯下到客房,雖說多一個步驟,但是電梯速度滿快的,所以也不太會耽誤。 他們的櫃台人員有會中文的人員,若是是英文不好,可以找他們協助,他們也會很熱心地提供附近的一些旅遊資訊,相當友善。 飯店地理位置真的相當方便!後門出去就是吉隆坡水族館,而水族館的那棟建築有一個可以較快速通到雙子星塔的捷徑,大約10分鐘就可以到KLCC購物中心(雙子星塔樓下)。
於 2019 年 7 月住了 4 晚
Grand Hyatt Kuala Lumpur 於 2019年7月26日回覆
Dear guest, Thank you for your detailed review of us and for choosing us for your travels in Kuala Lumpur. We would like to apologize if this has caused for any inconveniences and glad that our high-speed elavators has made up for any inconvenience cause . We seek for your understanding as the changing of lifts to access guestrooms and entering the hotel Sky Lobby is due to it being a shared unit with corporate offices on lower floors. We do have Chinese speaking staff at our hotel and we are very happy to be of your assistance during your stay with us. Thank you for reviewing our location and we are glad that you had a convenient travels in Kuala Lumpur. We sincerely appreciate your detailed review and would love to welcome you again soon. Best regards, Grand Hyatt Kuala Lumpur

10/10 有夠讚

真實旅客

於 2019 年 6 月住了 3 晚
Grand Hyatt Kuala Lumpur 於 2019年7月8日回覆
Dear Guest, Thank you again for supporting us and rating us 10 out of 10. We are delighted to read that you had an amazing experience during your stay with us. We are grateful and would like to thank you once again for reviewing. We hope to welcome you back in the near future. Best Regards, Grand Hyatt Kuala Lumpur

10/10 有夠讚

DD

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
地點非常好, 非常好的服務, 公園景房景觀非常好 早餐豐富, 選擇很多. 房間整潔, 非常舒服 地點非常好, 非常好的服務, 公園景房景觀非常好 早餐豐富, 選擇很多. 房間整潔, 非常舒服
於 2019 年 6 月住了 3 晚
Grand Hyatt Kuala Lumpur 於 2019年6月28日回覆
Dear guest, Thank you for rating us a 5 out of 5. We are delighted to read that you had a grand experience during your recent stay, especially our team’s hospitality, the rooms and dining facilities. We are happy that you enjoyed the view from our hotel and that you had a convenient stay with us. Once again, thank you for your feedback and we hope to welcome you back in the near future. Best Regards, Grand Hyatt Kuala Lumpur

10/10 有夠讚

Maggie

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good location! Walking distance to KLCC and Bukit Bintang. Many choices for the buffet breakfast. Highly recommend!
於 2019 年 4 月住了 1 晚
Grand Hyatt Kuala Lumpur 於 2019年5月28日回覆
Dear guest, Thank you again for recommending us and rating 5 out of 5. We are delighted to read you like the breakfast buffet spread served and the location of the hotel convenient! Once again, we would like to thank you for your recommendation and reviewing us on Expedia. We hope to see you soon! Best regards, Grand Hyatt Kuala Lumpur

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 2 月住了 1 晚
Grand Hyatt Kuala Lumpur 於 2019年4月29日回覆
Dear guest, Thank you for your rating 10 out of 10 on Hotels.com. We hope you had an enjoyable stay with us at Grand Hyatt Kuala Lumpur. Let us know if your travel brings you back so we can continue to take care of you! Best Regards, Grand Hyatt Kuala Lumpur

10/10 有夠讚

Jacky

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 4 月住了 2 晚
Grand Hyatt Kuala Lumpur 於 2019年4月29日回覆
Dear Jacky, Thank you for your rating 10 out of 10 on Hotels.com. We hope your overall experience throughout your stay with us was a pleasant one and we look forward to having you with us again! Best Regards, Grand Hyatt Kuala Lumpur

10/10 有夠讚

Chung Yu

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice room, comfort and quiet.
於 2019 年 4 月住了 2 晚
Grand Hyatt Kuala Lumpur 於 2019年4月29日回覆
Dear Chung Yu, Thank you for taking time to rate and review us on Hotels.com. We're happy to hear that you enjoyed our rooms and we look forward to having you with us again. Best Regards, Grand Hyatt Kuala Lumpur

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 4 月住了 3 晚
Grand Hyatt Kuala Lumpur 於 2019年4月25日回覆
Dear guest, Thank you for your rating 10 out of 10 on Hotels.com. We hope your overall experience throughout your stay with us was a pleasant one. Let us know if your travel brings you back so we can continue to take care of you! Best Regards, Grand Hyatt Kuala Lumpur

10/10 有夠讚

LAU

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
很棒的酒店
地点超好,房间宽敞,浴室等非常干净,分隔的衣柜间概念很好,走路去KLCC 逛街才5分钟路程,回来刚好下雨也没淋湿,服务很棒,早餐丰盛,会再回来入住。
於 2019 年 3 月住了 1 晚
Grand Hyatt Kuala Lumpur 於 2019年4月1日回覆
Dear LAU, Thank you for your rating 10 out of 10 on Hotels.com. We are pleased to know that you enjoyed the location of our hotel, our team's hospitality and the breakfast spread. We can't wait to welcome you back at the hotel again! Best Regards, Grand Hyatt Kuala Lumpur

10/10 有夠讚

真實旅客

喜歡:員工素質、住宿環境和硬體和客房舒適度
地點方便、景色優美
房間很大 窗戶看出去view很好,可惜地面清潔有待加強。
於 2019 年 3 月住了 2 晚
Grand Hyatt Kuala Lumpur 於 2019年3月12日回覆
Dear guest, Thank you for rating us 10 out of 10 on Hotels.com. We are delighted to hear that you enjoyed our rooms and the view from the hotel. However, we are sorry to hear about the cleanliness issue and we will definitely share this with our Executive Housekeeper for further improvements. Once again, thank you for your feedback and we look forward to welcoming you back at the hotel again. Best Regards, Grand Hyatt Kuala Lumpur

10/10 有夠讚

Naian

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
An Unforgettable Family Trip
Fantastic Service. Nice location. Great Hyatt KL team.
於 2019 年 2 月住了 4 晚
Grand Hyatt Kuala Lumpur 於 2019年2月11日回覆
Dear Naian, Thank you for choosing Grand Hyatt Kuala Lumpur for your recent family trip. We are glad you enjoyed our hospitality and the location of the hotel. We hope to see you soon. Best Regards, Grand Hyatt Kuala Lumpur

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
warm staff. great view.
great view from the 38th floor and the room. the staff was warm and very helpful. I'd love to stay with Grand hyatt again whenever I get the chance to come here.
於 2019 年 2 月住了 1 晚
Grand Hyatt Kuala Lumpur 於 2019年2月12日回覆
Dear Guest, Thank you for choosing Grand Hyatt Kuala Lumpur for your recent stay. We are delighted to read that you enjoyed the view from our hotel and our team's hospitality. We look forward to be of service again and welcome you back in the near future. Best Regards. Grand Hyatt Kuala Lumpur

8/10 不錯哦

Emmy Ying Mei

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
服務很好
於 2019 年 2 月住了 4 晚
Grand Hyatt Kuala Lumpur 於 2019年2月11日回覆
Dear Emmy, We are pleased to read that you enjoyed our hospitality services. Please do not hesitate to contact us if you are coming back so we can continue to take care of you. Best Regards, Grand Hyatt Kuala Lumpur

10/10 有夠讚

YUTING

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 1 月住了 1 晚
Grand Hyatt Kuala Lumpur 於 2019年1月30日回覆
Dear YUTING, We hope you enjoyed your recent stay at Grand Hyatt Kuala Lumpur. Let us know if you are coming back so we can continue to take care of you. Best Regards, Grand Hyatt Kuala Lumpur

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
花園景觀房的煙火非常清楚,很開心的跨年!
於 2018 年 12 月住了 4 晚
Grand Hyatt Kuala Lumpur 於 2019年1月7日回覆
Dear Guest, Thank you for taking your time and rate us a 5 out of 5. We are delighted to read that you enjoyed your overall experience during your recent stay, especially the view from our room. We look forward to be of service again and welcome you back in the near future. Best Regards, Grand Hyatt Kuala Lumpur

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 12 月住了 4 晚
Grand Hyatt Kuala Lumpur 於 2019年1月3日回覆
Dear Guest, Thank you for taking your time and rating 4 out of 5. We hope you had an enjoyable stay at Grand Hyatt Kuala Lumpur. Let us know if you are coming back so we can continue to take care of you. Best Regards, Grand Hyatt Kuala Lumpur

10/10 有夠讚

Chung

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel. Comfortable room. Close to shopping malls.
於 2018 年 12 月住了 2 晚
Grand Hyatt Kuala Lumpur 於 2019年1月3日回覆
Dear Chung, Thank you for the rating 5 out of 5. We are glad to hear that you enjoyed the overall experience and you find the location of our hotel convenient. Please do not hesitate to contact us if your travel brings you back to Kuala Lumpur so we can continue to take care of you. Best Regards, Grand Hyatt Kuala Lumpur

8/10 不錯哦

HAOYU

喜歡:整潔度、員工素質和住宿環境和硬體
大部分都很好就是房间布局很奇怪
於 2018 年 12 月住了 1 晚
Grand Hyatt Kuala Lumpur 於 2019年1月3日回覆
Dear HAOYU, Thank you for sharing your feedback with us on your recent stay at Grand Hyatt Kuala Lumpur. We hope you had a great time here. Let us know if you are coming back so we can continue to take care of you. Best Regards, Grand Hyatt Kuala Lumpur

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 12 月住了 4 晚
Grand Hyatt Kuala Lumpur 於 2018年12月24日回覆
Dear Guest, Thank you for the 5 star rating. We hope you had a grand experience throughout your stay. Please do not hesitate to contact us if your travel brings you back to Kuala Lumpur so we can continue to take care of you. Best Regards, Grand Hyatt Kuala Lumpur

6/10 一般般

真實旅客

喜歡:整潔度和客房舒適度
地點方便,房間硬件有待改善。
位置鄰近雙子塔,走路約5-8分鐘。去Pavilion 亦有天橋連接,走路約15分鐘。 房間Minibar的雪櫃不冷,浴室設計亦不太好,沖涼會令浴室地板濕透。 Check-in 要在39樓,即使入住後想去大門口出外面,也必需要搭電梯上39樓再轉電梯落樓下。 房間面積大。
於 2018 年 12 月住了 2 晚
Grand Hyatt Kuala Lumpur 於 2018年12月13日回覆
Dear Guest, Thank you for sharing your review with us and we hope you had an enjoyable stay at Grand Hyatt Kuala Lumpur. We are sorry to read that you find our minibar’s fridge not cold and the bathroom’s layout not to your liking and will definitely share your feedback with the team. We’ve also read your concern regarding the location of our elevator system and sorry if that this has caused inconveniences during your stay. The changing of lifts to access guestrooms and exiting the hotel is due to it being a shared unit with corporate offices on lower floors. Once again, thank you for sharing your feedback and we look forward to welcoming you again. Best Regards, Grand Hyatt Kuala Lumpur