Our family stayed in the Panorama hotel for 2 nights and it was great! As the name suggests, the view was amazing from our balcony. You are directly in the old town center and have a direct view of the castle and the old bazaar is right in front of the door. The hotel is the perfect starting point for sightseeing as everything can be done on foot. As far as convenience and comfort goes, we were pleasantly surprised. They have a parking garage with 24 hour service. A nice older gentleman will guide you into a spot or park for you since parking is quite difficult since you're at yhe top of a mountain. The ride up was a bit scary in the dark since there are hairpin turns and very few lights or markings. Try to drive in during the day. The a/c is perfect! I've traveled all over the Balkans and have never seen such fully functional air conditioning. The breakfast buffet was also way better than other similar hotels. They had a good variety of pastries, eggs, sausages, fresh local fruit (melons, figs). Bread selection was minimal. The view from the restaurant is also like the balcony. Perfect. I didn't see any other hotels in the area that came close to this level of quality.