I stayed here for 26 nights due to a mix-up with my Expedia Platinum agent, who only showed me hotel-style photos, not that this is primarily a student dormitory. My first night was filled with students yelling, screaming, and slamming doors until 4 a.m., and I had to call security multiple times. My room was also above ongoing construction, with deliveries and banging starting at 4–5 a.m. daily.
Staff treated me with disdain, delayed solutions for nearly three weeks, and even tried to charge me $800 for a basic room. A male associate, claiming to be a manager, angrily showed me a room without speaking, and I noticed a sign saying “Service Next to None”—I asked about it, and he laughed. The General Manager offered no apology and acted as if resolving my situation was an inconvenience.
Even when I was finally moved, the new room wasn’t finished—the sink was missing. Out of 26 nights, I had maybe six or seven nights of quiet sleep. Throughout, I remained kind, patient, and respectful, yet the property failed to provide basic service. At checkout, a senior female manager assured me that if I returned, I would be treated as a Platinum member, which should have happened from the moment they were first notified.