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Grand Hotel

5.0 star property

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Experience the charm of Kraków Old Town at Grand Hotel. Enjoy a deep-tissue massage, explore the art gallery, and indulge in breakfast at the on-site restaurant. With an attached winery, library, dry cleaning/laundry services and free in-room WiFi this hotel has something for everyone. Cycling enthusiasts will appreciate bike rentals while guest reviews praise helpful staff.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Business Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Business Room

8.0 out of 10
Very good
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 150 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Classic Double or Twin Room

Classic Double or Twin Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Classic Double or Twin Room

8.0 out of 10
Very good
(9 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 237 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Double Room

8.8 out of 10
Excellent
(9 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Executive Apartment

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Executive Apartment

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Apartment

Deluxe Apartment | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Apartment

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Economy Room

Economy Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Economy Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 160 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Palace Suite

Palace Suite | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Palace Suite

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Located in Kraków Old Town, a neighborhood in Kraków, Grand Hotel is near a train station and near a boardwalk/promenade. Wawel Castle and Oskar Schindler Factory are cultural highlights, while Wieliczka Salt Mine is a notable landmark. Jordan Park and Labyrinth No1 are also worth visiting. Take time off to check out the health/beauty spa in the area, or get some fresh air with adventures like ecotours, skydiving, and hiking/biking trails nearby. Visit our Kraków travel guide
Map
Slawkowska 5-7, Kraków, Lesser Poland, 31-014

What's nearby

  • Main Market Square showing outdoor eating
    Main Market Square
    2 min walk - 0.2 km
  • General view of Wawel Castle in sunny day. Residency located in central Kraków, Poland. For centuries residence of kings and the symbol of Polish statehood.
    Royal Road
    2 min walk - 0.2 km
  • Planty Park featuring heritage architecture and a castle
    Planty Park
    2 min walk - 0.2 km
  • St. Mary\'s Basilica featuring street scenes, a square or plaza and a statue or sculpture
    St. Mary's Basilica
    3 min walk - 0.3 km
  • Cloth Hall featuring a city, a square or plaza and heritage elements
    Cloth Hall
    3 min walk - 0.3 km

Getting around

  • Sanktuarium Bożego Miłosierdzia Tram Stop
    9 min drive
  • Kraków Główny Station
    19 min walk
  • John Paul II - Balice Airport (KRK)
    35 min drive

Restaurants

  • Gościnna Chata
    1 min walk
  • Café Camelot
    1 min walk
  • Free Pub
    1 min walk
  • AntyCafe
    1 min walk
  • Pasta Bar Resto & Wine
    1 min walk

About this property

Grand Hotel

Luxury boutique hotel near Main Market Square
Located close to Wawel Castle, Grand Hotel provides an attached winery, an art gallery on site, and a library. Active travelers can enjoy cycling at this hotel. For some rest and relaxation, visit the sauna, and indulge in a deep-tissue massage, a facial, or a body scrub. The on-site restaurant offers breakfast. Stay connected with free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices), and guests can find other amenities such as dry cleaning/laundry services and a bar.
Additional perks include:
  • Buffet breakfast (surcharge), bike rentals, and self parking (surcharge)
  • A roundtrip airport shuttle (surcharge), a reception hall, and a banquet hall
  • Smoke-free premises, 8 meeting rooms, and concierge services
  • Guest reviews give top marks for the helpful staff
Room features
All 64 individually furnished rooms offer comforts such as 24-hour room service and pillow menus, in addition to perks like laptop-compatible safes and laptop-friendly workspaces.
Extra amenities include:
  • Bathtubs, free toiletries, and hair dryers
  • Wardrobes/closets, electric kettles, and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Onsite parking available only on request
  • Uncovered self parking on site (PLN 180 per day)
  • Limited onsite self parking (max 4 spaces per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: PLN 120 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Art gallery
  • Bicycle rentals
  • Library
  • Sauna
  • Winery

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,701 square feet of conference space
  • 24-hour business center
  • 8 meeting rooms

Spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Accessible bathtub
  • Area rugs in room
  • Assistive listening devices in meeting rooms
  • Doorbell and phone notification
  • Elevator (39 inch wide door)
  • Front entrance ramp
  • Grab bar in bathtub
  • Grab bar near toilet
  • Handrails in stairways (25 inches high)
  • Magnifying mirror
  • Portable hoist available
  • Valet for wheelchair-equipped vehicles
  • Visual doorbell notification
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (40 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Bathtub
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LED TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in. It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Guests are required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PLN 100 per pet, per night
Service animals are welcome, and are exempt from fees
2 total pets
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately PLN 120 per person
  • Airport shuttle fee: PLN 160 per vehicle (one-way, maximum occupancy 3)
  • Uncovered self parking fee: PLN 180 per day
  • Pet fee: PLN 100 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply

Property is also known as

Grand Hotel Krakow
Grand Krakow
Grand Hotel Hotel
Grand Hotel Kraków
Grand Hotel Hotel Kraków

Frequently asked questions

Is Grand Hotel pet-friendly?

Yes, this hotel allows pets (limit 2 total). There's a fee of PLN 100 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is available for PLN 180 per day. Limited spots are available.

What time is check-in at Grand Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Grand Hotel?

Check-out is at noon.

Does Grand Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PLN 160 per vehicle applies.

Where is Grand Hotel located?

Located in Kraków Old Town, this luxury hotel is steps from Florianska Street and Main Market Square. Royal Road and Szczepanski Square are just steps away. Kraków Główny Station is 19 minutes by foot.

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Reviews

Grand Hotel Reviews

8.4

Very Good

9.0

Cleanliness

9.4

Location

9.0

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 339 out of 767 reviews
Rating 8 - Good. 254 out of 767 reviews
Rating 6 - Okay. 118 out of 767 reviews
Rating 4 - Poor. 43 out of 767 reviews
Rating 2 - Terrible. 13 out of 767 reviews

Reviews

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Disliked: Amenities
Fridge in room didn't work. Air con was a little temperamental. Room was nice and clean. Hotel lovely, if a little quiet.
Stayed 4 nights in Nov 2025

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing historical place, in the heart of the Old town everything is walking distance, very nice and helpful staff!
Stayed 2 nights in Apr 2025

8/10 Good

Penelope

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beautiful building, good breakfasts. But our electricity fused 3 times and we were given a less pleasant rroom.
Stayed 3 nights in Jul 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Fabulous hotel. So welcoming and rooms were very comfortable. Breakfast was fresh and tasty
Stayed 3 nights in Dec 2024

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this hotel. The location. The rooms. The amenities. The staff. Above and beyond. We had so much fun and loved the location so much.
Stayed 4 nights in Apr 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant stay, location perfect. Not too noisy considering how close to the square we were. Would certainly recommend it
Stayed 3 nights in Apr 2024

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walking distance to all attractions, shops, and restaurants. Parking access on site very tight and limited. Breakfast was great. Rooms could stand updating.
Stayed 2 nights in Sep 2024

10/10 Excellent

Nancy

Liked: Cleanliness, property conditions & facilities
The room size was perfect for a six night stay, room enough for 2 people to move about. Old world charming. Very convenient to the square in Old Town although loud outside on the weekend but it wouldn’t stop me from staying there again!. Staff were helpful.
Stayed 7 nights in Sep 2024

8/10 Good

Hyun kun

Liked: Cleanliness, staff & service, room comfort
Very good and to stay and near most of attraction. But when every time we come back to room we can smell carpet odors, moisture smell.
Stayed 3 nights in Dec 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great location. Breakfast was delicious with a lot of choices. There was a small gym with older equipment. Blackout curtains would have been appreciated. Overall a great choice
Stayed 4 nights in Jun 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Christmas trip to Krakpw

We had a lovely trip, the hotel was beautiful and in such a great location for the Christmas Market. We were extremely lucky that we had snow ! The room was spacious and had everything that that you would require. The breakfast that was included in the price was delicious, again had a lot of choice. We highly recommend , would definitely return
Stayed 2 nights in Dec 2023

8/10 Good

Marianne

I brought my 8 year old niece for a weekend shopping trip. Grand is always safe. I must say that I found the butler and the man at the front desk to be very friendly. The hotel did not seem full and was very dark, both in the reception and restaurant. The room was clean and large, but only hot water in the shower and not in the sink. Since we had two nights here, I thought it should have been addressed as soon as I pointed this out the first night. I can live with that, but it's still strange that it wasn't fixed.
Stayed 2 nights in May 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Europe Trip Oct 2023

We had a lovely time staying in this hotel/palace. Description of palace is only appreciated once you see the inside of this place. Grand interiors with amazing corridors, our room had an incredibly high ceiling with equally high window, double entrance doors. It was well set out with plenty of surface areas and cupboard space. Room, bathroom and entire hotel was clean. Breakfast buffet was plentiful and tasty. Staff were ever present, always helpful but not intrusive. English was not a problem at all. Location was excellent. Highly recommend Tradycyjne Polskie Smaki Restaurant across the road for Pirogis.
Stayed 2 nights in Oct 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand Hotel was wonderful. The people who worked there were kind and did their best to accommodate us. Very professional, very helpful. My experience is a little different as I am slightly physically disabled; I walk with a cane and have limited mobility. It never occurred to me to reserve a handicap accessible room and that was my mistake. The bathtub was very tall and it was difficult for me to step into it. When I asked for a different room with not so tall of a tub I was told that all the rooms had the same tub. They offered me a stepstool and a bathmat and that did help somewhat along with having my daughter help me in and out of the tub. I was impressed with the staff doing their best to help resolve this issue and how quickly they acted. When I did ask about changing to their accessible room, it was already booked. The room was beautiful and spacious; we had two twin beds and a daybed/couch, along with two comfortable chairs with a tall ceiling. Our room was cleaned daily and we had fresh towels each day too. Everyone we spoke with who worked at the hotel was professional and helpful and kind. Thank you Grand Hotel for your outstanding service and kindness.
Stayed 5 nights in Dec 2024

4/10 Poor

Patrycja

Liked: Cleanliness
Disliked: Staff & service, amenities
The breakfast (pay extra) was very good and the staff at breakfast was great. However we booked a room for 2 adults and 2 children - 4 person. We got to the room and it had a queen bed and a twin sofa (does not open up, just a single person sofa). I tried to call front desk / the phone did not work. I went down and said this is a 3-person room. The front desk person said (no, it’s a pullout 2 person sofa). I go upstairs and check with my husband and no, it’s a twin. Go back downstairs- at this point the front desk says - yes, you are right, it’s a twin. I asked for an extra bed rollaway. They say it will be brought up. I return from being around city with kids, no bed and they tell me sorry, we don’t have any and the manager said it’s ok for us to cuddle with one of our kids!!! What does this mean?!!! We are tired so I say, ok, will it be available tomorrow and the front desk assures me yes. Tomorrow is the same exact story. I paid a good money for the hotel and they never apologized or reimbursed me for the hassle. Really lousy service, the worst I experienced in Poland where all other places were great. I am giving it 2 stars because of breakfast which was very good.
Stayed 2 nights in Aug 2024

6/10 Okay

Nigel

Liked: Cleanliness, staff & service
Guests should be advised when checking in about building work taking place in the adjoining building and the noise coming from that work
Stayed 3 nights in Oct 2025

4/10 Poor

Stephen

This is a 3 star, not 5 star hotel). Street noise, heat in room didn't work, bathroom floor got soaked during showers (half glass screen on bath), exercise room is a joke.
Stayed 2 nights in Nov 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Grand Hotel is Grand

Wonderful classic, historic hotel.
Stayed 4 nights in Nov 2023

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Second time at hotel and had a great stay, super service and food. Very helpful when we wanted to celebrate friends birthday. Highly recommended and we will return.
Stayed 3 nights in Dec 2023

10/10 Excellent

Tracy

Wonderful hotel and staff. Superb Breakfast, did not try a dinner due to a great temptation for puffier places to eat.
Stayed 2 nights in Apr 2023

4/10 Poor

Brian Lunde

Disliked: Staff & service, property conditions & facilities

Do not deserve 5 stars

It was many years ago this hotel was 5 stars. Warn out and outdated. On a good day it could deserve 3 stars. Staff arrogant. I will not go again. I should partly be refunded.
Stayed 1 night in Jul 2025

8/10 Good

Kerry

Liked: Cleanliness, staff & service, amenities
This is a beautiful hotel which could use some freshening up, particularly in the public areas. The central AC broke while we were there during an extremely hot day, but the staff was extremely helpful. Breakfast was very good, in an elegant space.
Stayed 3 nights in Jun 2024

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in all respects Bathroom ventilation could've been better
Stayed 2 nights in Oct 2023

8/10 Good

Sharre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotels, good breakfast. Staff was very friendly and helpful! Bathroom and entry need updating. The shower is in the bathtub…It was slippery, and dangerous for people over 60! The front door was difficult to enter. The hotel was in a great location, close to restaurants and shopping.
Stayed 2 nights in Oct 2022

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A welcoming and friendly hotel staff. Breakfast a bit limited but there was an option to ask which I didn't realise. A first class location within easy walking distance of most attractions. Thoroughly recommend.
Stayed 5 nights in Aug 2022