Dear man kin,Thank you for choosing to stay at Holiday Inn Express Hong Kong Kowloon CBD2. This is our honor to receive your full score and we are happy to know that you are satisfied with the overall experience. We committed to making every possible effort to provide a comfortable, clean and friendly environment. Thank you very much for your support, we will keep it up and to be the Great Hotels Guests Love. We look forward to having an opportunity to welcome you back in the near future. Yours Sincerely, Holiday Inn Express Hong Kong Kowloon CBD2

Dear Jinming, Thank you for choosing to stay at Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your valuable feedback with us. This is our honor to receive your full score and we are happy to know that you are satisfied with the overall staying experience including the complimentary breakfast and our customer service. Customer satisfaction is one of the most concerned areas for the hotel. We committed to making every possible effort to provide a comfortable, clean and friendly accommodations. Thank you very much for your support, we will keep it up and to be the Great Hotels Guests Love. We look forward to welcoming you back to our hotel in the near future. Yours Faithfully, Dennis Hui General Manager

Dear Wun Mui,Thank you for choosing Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your staying experience with us. This is our honor to receive your high score. Customer satisfaction is one of the most concerned areas for the hotel. Your comments are important to us, it enables us to enhance guest stay experience. We look forward to having an opportunity to serve you again in the near future. Yours Sincerely, Holiday Inn Express Hong Kong Kowloon CBD2

Dear Letty,Thank you for choosing to stay at Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your valuable feedback with us. This is our honor to receive your full score and we are happy to know that you are satisfied with your overall experience. We committed to making every possible effort to provide a comfortable, clean and friendly environment. Thank you very much for your support, we will keep it up and to be the Great Hotels Guests Love. We look forward to having an opportunity to welcome you back in the near future. Dennis HuiGeneral Manager

Dear LING LINDA,Thank you for choosing to stay at Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your valuable feedback with us. This is our honor to receive your high score and we are happy to know that you are satisfied with your overall experience. We committed to making every possible effort to provide a comfortable, clean and friendly environment. Thank you very much for your support, we will keep it up and to be the Great Hotels Guests Love. We look forward to having an opportunity to welcome you back in the near future. Dennis HuiGeneral Manager

Dear Wing Ching, Thank you for choosing Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your staying experience with us. This is our honor to receive your high score. Thank you very much for your support, we look forward to having an opportunity to welcome you back in the near future. Yours Sincerely, Holiday Inn Express Hong Kong Kowloon CBD2

Dear Flavio, Thank you for choosing Holiday Inn Express Hong Kong Kowloon CBD2. This is our honor to receive your full score. Thank you very much for your support, we look forward to having an opportunity to welcome you back in the near future. Yours Sincerely, Holiday Inn Express Hong Kong Kowloon CBD2

Dear Shuk Yee,Thank you for choosing to stay at Holiday Inn Express Hong Kong Kowloon. This is our honor to receive your full score and we are happy to know that you are satisfied with your overall experience. We committed to making every possible effort to provide a comfortable, clean and friendly environment. Thank you very much for your support, we will keep it up and to be the Great Hotels Guests Love. We look forward to having an opportunity to welcome you back in the near future. Yours Sincerely, Holiday Inn Express Hong Kong Kowloon CBD2

Dear Shirley,Thank you for choosing Holiday Inn Express Hong Kong Kowloon CBD2. Customer satisfaction is one of the most concerned areas for the hotel. We committed to making every possible effort to provide a comfortable, clean and friendly accommodations. Thank you very much for your support. We look forward to having an opportunity to serve you in the near future.Your Sincerely,Holiday Inn Express Hong Kong Kowloon CBD2

Dear Pai Hung,Thank you for choosing to stay at Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your valuable feedback with us. This is our honor to receive your full score and we are happy to know that you are satisfied with your overall experience. We committed to making every possible effort to provide a comfortable, clean and friendly environment. Thank you very much for your support, we will keep it up and to be the Great Hotels Guests Love. We look forward to having an opportunity to welcome you back in the near future. Your Sincerely, Holiday Inn Express Hong Kong Kowloon CBD2

Dear Vanessa,Thank you for your recent stay at Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your stay experience. We are delighted to receive your perfect score and glad to learn that you enjoyed your stay with us. We appreciate your support and will continue to strive for excellence. We look forward to serving you again in the near future. Yours Sincerely, Holiday Inn Express Hong Kong Kowloon CBD2

Dear Sin Cheung,Thank you for choosing Holiday Inn Express Hong Kong Kowloon CBD2 and giving us a full score for your recent stay. We are glad to learn that you are satisfied with the hotel cleanliness and customer service. As the World adjusts to new travel norms and expectations, at IHG we’re enhancing the experience our hotel guests – by redefining cleanliness and supporting wellbeing throughout their stay. Our IHG Clean Promise is to ensure that our hotels provide a safe and clean environment for all our guest. Customer satisfaction is one of the most concerned areas for the hotel. Your comments are important to us, it enables us to enhance guest stay experience. We look forward to having an opportunity to serve you again in the near future. Your Sincerely, Dennis Hui General Manager

Dear Wah Fuk,Thank you for choosing Holiday Inn Express Hong Kong Kowloon CBD2. Customer satisfaction is one of the most concerned areas for the hotel. We committed to making every possible effort to provide a comfortable, clean and friendly accommodations. Thank you very much for your support. We look forward to having an opportunity to serve you in the near future.Your sincerely,Holiday Inn Express Hong Kong Kowloon CBD2

Dear Imelda,Thank you for choosing to stay at Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your valuable feedback with us. This is our honor to receive your high score and we are happy to know that you are satisfied with your overall experience. We committed to making every possible effort to provide a comfortable, clean and friendly environment. Thank you very much for your support, we will keep it up and to be the Great Hotels Guests Love. We look forward to having an opportunity to welcome you back in the near future. Yours Faithfully, Dennis HuiGeneral Manager

尊敬的Wai Yin,感謝您選擇了入住香港九龍CBD2智選假日酒店, 並給予我們高分好評。我們很高興得知您對整體的住宿體驗感到滿意。得到來賓對敝店的認同和肯定, 是對我們最大的鼓舞。敝店定必竭盡全力去維持優質的水平 、精益求精，令每一位客人都有一個難忘的假期。我們期待您的再次光臨！ 祝您事事順利，生活美滿。許天賜 敬上酒店總經理

Dear Paul Wai Leung, Thank you for choosing Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your staying experience with us. This is our honor to receive your full score. Customer satisfaction is one of the most concerned area for the hotel. We committed to making every possible effort to provide a comfortable, clean and friendly accommodations. Thank you very much for your support, we will keep it up and to be the Great Hotels Guests Love. We look forward to having an opportunity to serve you in the near future.Your sincerely,Holiday Inn Express Hong Kong Kowloon CBD2

尊敬的Paul Wai Leung,衷心感謝閣下再次入住了香港九龍CBD2智選假日酒店，並抽出寶貴的時間來給予我們滿分好評。我們亦很高興得知您對酒店的地理位置及早餐安排都感到十分滿意。敝店的地理位置的確為客人帶來不少便利，酒店位於觀塘市中心，步行約五分鐘即可到達觀塘港鐵站、大型巴士站和主要商務大廈，如: 城東誌，創紀之城等, 酒店附近的大型APM購物商場, 亦為客人提供了飲食、購物和休閒的選擇。同時，酒店免費為來賓提供豐富的早餐，希望為新的一天注入活力。得到客人對敝店的肯定和讚賞，是我們不斷前進的動力。敝店定必竭盡全力去維持良好的水平， 務求每一位來賓都會有一個難忘的旅程，希望我們會成為您日後度假或出差住宿的首選。 我們期待您的再次光臨！ 祝您事事順利，生活美滿。許天賜 敬上酒店總經理

尊敬的客人，衷心感謝閣下入住香港九龍CBD2智選假日酒店，抽出寶貴的時間來給予我們滿分好評，並以「值得推薦」來美譽敝店。我們很高興得知您對整體的住宿體驗感到滿意，得到來賓對敝店的肯定和讚賞，是我們最大的鼓舞和不斷前進的動力，我司定必繼續努力，務求為每一位客人提供舒適的入住環境。我們衷心期待您的再次光臨！許天賜 敬上酒店總經理

Dear Kayan,Thank you for choosing to stay at Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your valuable feedback with us. This is our honor to receive your full score and we are happy to know that you are satisfied with your overall experience. We committed to making every possible effort to provide a comfortable, clean and friendly environment. Thank you very much for your support, we will keep it up and to be the Great Hotels Guests Love. We look forward to having an opportunity to welcome you back in the near future. Yours Faithfully, Dennis HuiGeneral Manager

Dear Guest,Thank you for choosing to stay at Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your valuable feedback with us. This is our honor to receive your full score and we are glad to hear that you enjoyed our room arrangement. Customer satisfaction is one of the most concerned areas for the hotel. We committed to making every possible effort to provide a comfortable, clean and friendly environment. Thank you very much for your support, we will keep it up and to be the Great Hotels Guests Love. We look forward to having an opportunity to welcome you back in the near future. Yours Faithfully, Dennis Hui General Manager

Dear Guest,Thank you for choosing to stay at Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your valuable feedback with us. This is our honor to receive your high score and we are happy to know that you are satisfied with your overall experience. We committed to making every possible effort to provide a comfortable, clean and friendly environment. Thank you very much for your support, we will keep it up and to be the Great Hotels Guests Love. We look forward to having an opportunity to welcome you back in the near future. Yours Faithfully, Dennis HuiGeneral Manager

Dear shuping,Thank you for choosing to stay at Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your valuable feedback with us. This is our honor to receive your high score and we are happy to know that you are satisfied with your overall experience. We committed to making every possible effort to provide a comfortable, clean and friendly environment. Thank you very much for your support, we will keep it up and to be the Great Hotels Guests Love. We look forward to having an opportunity to welcome you back in the near future. Yours Faithfully, Dennis HuiGeneral Manager

Dear Chau Wa Sharon, Thank you for choosing Holiday Inn Express Hong Kong Kowloon CBD2. This is our honor to receive your full score and we are glad to know that you are satisfied with the overall experience. Customer satisfaction is one of the most concerned areas for the hotel. We committed to making every possible effort to provide a comfortable, clean and friendly accommodations. And we promised that we will keep it up and to be the Great Hotels Guests Love. We look forward to welcoming you back to our hotel in the near future. Your Sincerely, Holiday Inn Express Hong Kong Kowloon CBD2

Dear Sihui, Thank you for choosing Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your staying experience with us. This is our honor to receive your full score and we are glad to know that you are satisfied with the overall experience and recognized us as “Value for Money”. Customer satisfaction is one of the most concerned areas for the hotel. We committed to making every possible effort to provide a comfortable, clean and friendly accommodations. And we promised that we will keep it up and to be the Great Hotels Guests Love. We look forward to welcoming you back to our hotel in the near future. Your Sincerely, Dennis Hui General Manager

Dear Kar Wei, Thank you for choosing Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your staying experience with us. This is our honor to receive your full score. We are glad to hear that you are satisfied with the overall experience. It is true that we have a great location nearby MTR station, APM shopping mall and main Commercial buildings in Kwun Tong. Customer satisfaction is one of the most concerned areas for the hotel. We will keep it up and to be the Great Hotels Guests Love. We look forward to serving you again in the near future. Yours Faithfully, Dennis Hui General Manager

尊敬的YanYan, 感謝您選擇了入住香港九龍CBD2智選假日酒店, 並給予我們高分好評。我們很高興得知您對整體的住宿體驗感到滿意。得到來賓對敝店的認同和肯定, 是對我們最大的鼓舞。敝店定必竭盡全力去維持優質的水平, 務求每一位來賓都會有一個難忘的旅程。我們衷心期待您的再次光臨！祝您事事順利，生活美滿。許天賜 敬上酒店總經理

尊敬的Siu Hau, 感謝您選擇了入住香港九龍CBD2智選假日酒店, 並給予我們滿分好評。我們很高興得知您對整體的住宿體驗感到滿意。得到來賓對敝店的認同和肯定, 是對我們最大的鼓舞。敝店定必竭盡全力去維持優質的水平, 務求每一位來賓都會有一個難忘的旅程。我們衷心期待您的再次光臨！祝您事事順利，生活美滿。許天賜 敬上酒店總經理

Dear Guest,Thank you for choosing to stay at Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your valuable feedback with us. This is our honor to receive your high score and we are happy to hear that you are impressed with our customer service. Meanwhile, we will review the cleaning procedures in order to provide a better experience to our guest. Your comments are highly appreciated, as they allow us to improve and enhance the overall guest experience. We look forward to having an opportunity to welcome you back in the near future. Yours faithfully, Dennis Hui General Manager

尊敬的Chi Leung,衷心感謝閣下入住香港九龍CBD2智選假日酒店並抽出寶貴的時間來給予我們滿分好評，很榮幸得知閣下十分滿意酒店的整體入住體驗。再一次感謝您的寶貴意見，我們會不斷優化服務，令每一位客人都有一個難忘的假期。期待在不久的將來能再次歡迎 閣下蒞臨我們的酒店！ 祝您事事順利，生活幸福。 許天賜敬上酒店總經理

尊敬的Sally,衷心感謝閣下入住香港九龍CBD2智選假日酒店並抽出寶貴的時間與我們分享您的入住體驗。 我們很高興得知您對酒店的房間整潔及淋浴設計都感到滿意。 隨著世界對旅行需求和期望的不斷變化，在IHG，我們通過＂洲全＂清潔計畫，重新定義酒店的清潔標準，旨在確保您及每一位IHG客人從入住到離店，全程享有更清潔更安全的住宿體驗。此外，有關於早餐的安排, 抱歉未能乎合閣下之期望, 我們定必跟進及檢討, 務求全力提升客人的滿意度。 再次感謝您的寶貴意見， 令我們不斷優化服務。期待閣下之再次光臨，見證我們的進步。祝您事事順利，生活幸福。許天賜敬上酒店總經理

Dear Chun hoi,Thank you for choosing Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your staying experience with us. This is our honor to receive your full score and positive feedback. We are glad to know that you are satisfied with the overall experience. Customer satisfaction is one of the most concerned areas for the hotel. We committed to making every possible effort to provide a comfortable, clean and friendly environment. Thank you very much for your support, we will keep it up and to be the Great Hotels Guests Love. We look forward to having an opportunity to serve you again in the near future.Yours faithfully, Dennis Hui General Manager

尊敬的suk ching，感謝閣下入住香港九龍CBD2智選假日酒店並抽出寶貴的時間撰寫評論。我們十分抱歉在房間清潔度和早餐安排上未能達到閣下之期望，亦影響了今次入住體驗。我們會立即檢討和改善現有之情況，亦已經與相關部門反映。有關於您對我們早餐的意見，我們巳跟餐廰經理反映和改善，跟進食物品質控制安排。我們一定竭盡全力提升服務質素，以客人的滿意指數為目標。再一次感謝您的寶貴意見，希望這一事件沒有影響閣下對香港九龍CBD2智選假日酒店的整體印象，期望閣下給與我們再次為你服務的機會，並見證我們的進步！ 祝身體健康 ，生活愉快 。許天賜敬上酒店總經理

尊敬的Hin kuen， 衷心感謝閣下入住了香港九龍CBD2智選假日酒店，並抽出寶貴的時間來給予我們高分好評。很高興得知您對交通和附近配套都感到滿意。是的, 敝店的地理位置非常優越，離觀塘地鐵站只有5分鐘路程，周邊有大型購物商場APM，提供各式品牌和各國美食。酒店附近亦有許多地道小吃，包括港式茶餐廳、中西式餐廳等等。得到來賓對敝店的讚賞，是我們最大的鼓舞。我們會不斷優化服務，令每一位客人都有一個難忘的假期。 希望再一次為您服務。 祝您事事順利，生活幸福。 許天賜敬上酒店總經理

尊敬的客人，衷心感謝閣下選擇了香港九龍CBD2智選假日酒店，並抽出寶貴的時間來給予我們滿分好評。我們很高興得知您對酒店員工的專業服務及整體的住宿體驗感到十分滿意，我們會與房務部和前台部分享您的讚美。得到來賓對敝店的肯定和讚賞，是我們最大的鼓舞和不斷前進的動力，我司定必繼續努力，務求為每一位客人提供舒適的入住環境。我們衷心期待您的再次光臨！祝您有美好的每一天！ 許天賜敬上酒店總經理