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亞庇 1 婆罗洲途念酒店的評分

2 out of 5
亞庇 1 婆罗洲途念酒店
Unit No. G-803, 1Borneo Hypermall, Jalan Sulaman, Kota Kinabalu, Sabah

評論

7.2

不錯哦

10 分，有夠讚；222 則評論中有 45 則" "
8 分，不錯哦；222 則評論中有 75 則" "
6 分，一般般；222 則評論中有 71 則" "
4 分，不太好；222 則評論中有 20 則" "
2 分，很糟糕；222 則評論中有 11 則" "

7.4/10

整潔度

7.6/10

員工素質

8.0/10

設施服務

6.8/10

住宿環境和硬體

4.6/10

環保程度

評論

6/10 一般般

真實旅客

喜歡：員工素質和客房舒適度
換了3次房間⋯⋯第一次房間門鎖無法感應，第二次房間被單上有污漬且牆上有壁癌⋯住了一晚冷氣的噪音吵了一整晚而且冷氣漏水滴的我行李箱都是水，第3次終於換了一間新的冷氣沒噪音，房間也乾淨許多，服務人員的態度一直都很好！只是這3間房間的共通點都是飯店提供的wifi都訊號微弱到無法使用。 還有！離市區太遠了而且又是容易塞車的路段⋯優點就是比市區飯店安靜多了⋯⋯⋯⋯⋯
於 2017 年 9 月住了 3 晚
Dear Valued Guest, Thank you for staying with us. We appreciate your feedback. See you again. Sincerely, Dave

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
預算有限的簡單住宿好選擇
飯店離市中心約20分鐘車程，可透過隔壁商場的免費接駁車往來市區。飯店乾淨，具備簡單住宿條件。員工友善，因商場就在隔壁，購物吃飯方便。
於 2017 年 8 月住了 3 晚
Dear Valued Guest, Thank you for the review. Hope to see you again. Sincerely, Dave

8/10 不錯哦

H.J，Taiwan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
離市中心遠。旁邊有商場，購物用餐方便。
以飯店的房價來說，算是還不錯的飯店。離市中心遠，但旁邊有商場，購物吃飯方便，也有免費的接駁車往返市區。有窗的房子靠大馬路，會比較吵。房間內簡單乾淨，具備基本住宿條件。
於 2017 年 8 月住了 3 晚
Reena 於 2017年8月25日回覆
Dear Ms/Mr Thank you for your compliments. Your feedback is so valuable for us, as we are continue to improve our services. We hope to welcome you again in future. Sincerely, Reena, Guest Service Executive

6/10 一般般

Hiu Lam

簡潔
經大堂出去便是大型商場十分方便，可是不近市區
General Manager 於 2017年2月23日回覆
Thank you

4/10 不太好

cc，Taiwan

喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
靠近商場1borneo，逛超市吃東西皆方便
靠近商場1borneo，逛超市吃東西皆方便，房間能放東西的地方太少，有螞蟻，到底要幾個字.............

6/10 一般般

Yun Fu

不喜歡：住宿環境和硬體

6/10 一般般

Yun Fu

6/10 一般般

Yun Fu

不喜歡：員工素質

6/10 一般般

Yun Fu

不喜歡：員工素質

8/10 不錯哦

Edwin

2/10 很糟糕

Teck Wei

不喜歡：整潔度和住宿環境和硬體
Google indicated as 3-Star Hotel but turns out to be 1 -Star. Very disappointed.
於 2024 年 1 月住了 1 晚
Dave 於 2024年1月12日回覆
Dear Teck Wei,Thank you for the valuable feedback. I'm glad to hear your input and we are striving for improvements.Creating a positive experience for our guests is essential, and I hope the team can implement changes that enhance future stays.If there's anything specific you'd like advice or further assistance with, please feel free to let me know. I'm here to help!Kind regards,Dave

8/10 不錯哦

Naraseeni，Kuala Lumpur

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel is located in the Mall and the Property is located near to the airport. Please do not expect a fancy breakfast. There are a lot of nearby options as well. Only one thing to complain about, I felt like the bed was super old and bumpy. Each time I turn around I can hear the spring sound working hard to support my weight. The staff was not friendly and welcoming but the check-in was smooth.
於 2023 年 9 月住了 1 晚
Dave 於 2024年1月12日回覆
Dear Naraseeni,Thank you for the valuable feedback. I'm glad to hear your input and we are striving for improvements.Creating a positive experience for our guests is essential, and I hope the team can implement changes that enhance future stays.If there's anything specific you'd like advice or further assistance with, please feel free to let me know. I'm here to help!Kind regards,Dave

10/10 有夠讚

Zavarinah

於 2023 年 5 月住了 1 晚
Dave 於 2023年5月24日回覆
Dear Zavarinah,Thank you for taking the time to share your experience with us. We valued your feedback. The team was delighted to hear that we were able to make a positive difference in your stay.We look forward to welcoming you back.Best regards,

6/10 一般般

Jovie

情侶出遊, 商務旅客
喜歡：員工素質和住宿環境和硬體
Advantages 1. Staff - Helpfull 2. Location - Connected with the 1Borneo shopping mall - Easy for food hunting 3. Room Facilities - 2 bottle of mineral water - 1 Safety box - water heater well function - Aircond and fan well function - mirror size super big - 1pc small fodlable table Disadvantages 1. Location - No parking reserve by the property to guest. 2. Room Facilities - No Tumbler nor glass - No mini bar/fridge - No chair - No iron & iron board - No drawer/wardrobe - Poor line connection esp Celcom - No TV channel - No telephone - Visible stain on the Cover/ bedsheets - Small room size
於 2023 年 2 月住了 8 晚
Dave 於 2023年3月13日回覆
Dear Jovie,Thank you for taking the time to share your experience with us. We valued your feedback. The team was delighted to hear that we were able to make a positive difference in your stay.We look forward to welcoming you back.Kind regards,Dave

10/10 有夠讚

TARISZNY

於 2022 年 10 月住了 2 晚
Dave 於 2022年10月19日回覆
Dear Tariszny,Thank you for the good review. We are glad that you had a pleasant stay with us. See you again.

8/10 不錯哦

dayangku nurasmira

於 2022 年 5 月住了 1 晚
Dave 於 2022年6月8日回覆
Dear Nurasmira, Thank you for the good review. Stay safe and look forward to seeing you again. Kind regards, Dave

2/10 很糟糕

Joil

商務旅客
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Bad experience with Tune Hotel 1Borneo
Booked and pay for window room and queen bed but was given non window room and a double bed room. And not only that, was given untidy room! The room given still dirty and and I have to call the counter and wait. 45 minutes later they asked me to shift to new room. And still it is not a window room and a double bed room. You need to improve a lot Tune Hotel 1Borneo!
Dirty room
Dirty and double bed not as per paid
於 2021 年 12 月住了 1 晚
Dave 於 2021年12月30日回覆
Dear Joil, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I'm sorry to hear that your room did not meet the standards you expect from us. Providing our guests with a spotless room is important to us and I have personally addressed this with our housekeeping staff to ensure this won't happen again. If you would like to discuss this further, please e-mail me at dave.julman@tunehotels.com. Sincerely, Dave

6/10 一般般

真實旅客

家庭旅遊
不喜歡：員工素質
Need to improve service
於 2021 年 12 月住了 2 晚
Dave 於 2021年12月28日回覆
Dear Valued Guest, Thank you for taking the time to share your experience with us. Your feedback is very much appreciated. We look forward to welcoming you back. Kind regards, Dave

4/10 不太好

MOHD HUSNUR AMIN

家庭旅遊
喜歡：整潔度和員工素質
Improve parking servise for customer
於 2020 年 12 月住了 1 晚
Dave 於 2021年1月3日回覆
Dear Husnur, Thank you for taking the time to share your experience with us. We are so happy to hear that you had a good stay with us. The team is delighted to hear that we were able to make a positive difference to your stay. We look forward to welcoming you back. Kind regards, Dave

10/10 有夠讚

Alex，KL

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Pro- cheap, friendly staff, good location Cons- small, 1 pillow per person Overall- we enjoyed our stay there
於 2020 年 8 月住了 3 晚
Dave 於 2020年8月17日回覆
Dear Alex, Thank you for taking the time to share your experience with us. We're so happy to hear that you had a good stay with us. The team will be delighted to hear that we were able to make a positive difference to your stay. We look forward to welcoming you back. Terima Kasih Kind regards, Dave

10/10 有夠讚

EZEN，Texas, USA

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The check in is really fast and efficient. Well the reception staffs are courteous and very helpful. The breakfast is great. It will nice if there is a pool at the rooftop ha.. Overall I love this hotel.
於 2020 年 3 月住了 4 晚
Dave 於 2020年3月16日回覆
Dear Ezen, Thank you for taking the time to share your experience with us. We're so happy to hear that you had a good stay with us. The team will be delighted to hear that we were able to make a positive difference to your stay. Please be assured that your feedback is valuable to us and we hope to be able to make it up to you in other aspects of your stay. We look forward to welcoming you back. Kind regards, Dave

10/10 有夠讚

NURUL HASMIKA

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 3 月住了 2 晚
Dave 於 2020年3月30日回覆
Dear Nurul, Thank you for taking the time to share experience with us. We're so happy to hear that you had a good stay with us. The team will be delighted to hear that we were able to make a positive difference to your stay. In the meantime please be assured that your feedback is valuable to us and we hope to be able to make it up to you in other aspects of your stay. We look forward to welcoming you back. Kind regards, Dave

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Love it it’s really cool
於 2020 年 2 月住了 1 晚
Dave 於 2020年2月28日回覆
Dear Valued Guest, Thank you for taking the time to share your experience with us. We're so happy to hear that you had a good stay with us. The team will be delighted to hear that we were able to make a positive difference to your stay. We look forward to welcoming you back. Kind regards Dave

10/10 有夠讚

martang

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
penginapan yang murah dan selesa
於 2020 年 2 月住了 1 晚
Dave 於 2020年2月24日回覆
Dear Martang, Thank you for taking the time to share your experience with us. We're so happy to hear that you had a good stay with us. The team will be delighted to hear that we were able to make a positive difference to your stay. We look forward to welcoming you back. Kind regards, Dave

8/10 不錯哦

真實旅客

喜歡：員工素質
Can best better
於 2020 年 2 月住了 1 晚
Dave 於 2020年2月16日回覆
Dear Valued Guest, Thank you for taking the time to share your experience with us. We're so happy to hear that you had a good stay with us. Our team will be delighted to hear that we were able to make a positive difference to your stay. We look forward to welcoming you back. Kind regards, Dave

8/10 不錯哦

Norbaizah

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 1 晚
Dave 於 2020年1月24日回覆
Dear Norbaizah, Thank you for taking the time to share your experience with us. We're so happy to hear that you had a good stay with us. The team is delighted to hear that we were able to make a positive difference to your stay. We look forward to welcoming you back. Kind regards, Dave

8/10 不錯哦

Azani

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 2 晚
Dave 於 2019年12月31日回覆
Dear Azani, Thank you for taking the time to share your experience with us. We're so happy to hear that you had a good stay with us. The team is delighted to hear that we were able to make a positive difference to your stay. We look forward to welcoming you back. Kind regards, Dave

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
👍
Good, comfortable and the best!
於 2019 年 11 月住了 1 晚
Dave 於 2019年12月17日回覆
Dear Valued Guest, Thank you for taking the time to share your experience with us. We're so happy to hear that you had a good stay with us. The team is delighted to hear that we were able to make a positive difference to your stay. We look forward to welcoming you back. Kind regards, Dave

8/10 不錯哦

Linda.F

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Just Okey. Value for money
於 2019 年 12 月住了 1 晚
Dave 於 2019年12月17日回覆
Dear Linda, Thank you for taking the time to share your experience with us. We're so happy to hear that you had a good stay with us. The team is delighted to hear that we were able to make a positive difference to your stay. We look forward to welcoming you back. Kind regards, Dave

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 12 月住了 1 晚
Dave 於 2019年12月15日回覆
Dear Faizal, Thank you for taking the time to share your feedback with us. We are glad that you had a pleasant stay with us. We hope to welcome you back to our hotel soon. Kind regards, Dave

8/10 不錯哦

Angela

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Its a strategic place for if you want to go to Kundasang except car parking...Very hard to find parking,and you'll be charge for parking!
於 2019 年 12 月住了 1 晚
Dave 於 2019年12月10日回覆
Dear Angela, Thank you for taking the time to share your experience with us. We're so happy to hear that you had a good stay with us. The team will be delighted to hear that we were able to make a positive difference to your stay. We look forward to welcoming you back. Kind regards, Dave

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Semua ok, sya suka stay tune hotel
於 2019 年 11 月住了 1 晚
Dave 於 2019年12月10日回覆
Dear Valued Guest, Thank you for taking the time to share your experience with us. We're so happy to hear that you had a good stay with us. The team will be delighted to hear that we were able to make a positive difference to your stay. We look forward to welcoming you back. Kind regards, Dave

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 10 月住了 3 晚
Dave 於 2019年11月4日回覆
Dear Valued Guest, Thank you for taking the time to share your experience with us. We're so happy to hear that you had a good stay with us. We look forward to welcoming you back. Kind regards, Dave

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
So far good and maintain your services
於 2019 年 10 月住了 1 晚
Dave 於 2019年10月29日回覆
Dear Valued Guest, Thank you for the wonderful review. See you again. Kind regards, Dave

8/10 不錯哦

Evy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 10 月住了 1 晚
Dave 於 2019年10月17日回覆
Dear Evy, Thank you for taking the time to share your experience with us. We're so happy to hear that you had a good stay with us. We look forward to welcoming you back. Kind regards, Dave

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice place and reasonable price
於 2019 年 10 月住了 1 晚
Dave 於 2019年10月17日回覆
Dear Valued Guest, Thank you for taking the time to share your experience with us. We're so happy to hear that you had a good stay with us. We look forward to welcoming you back. Kind regards, Dave

8/10 不錯哦

真實旅客

喜歡：整潔度和員工素質
於 2019 年 10 月住了 1 晚
Dave 於 2019年10月9日回覆
Dear Valued Guest, Thank you for taking the time to share your experience with us. We’re so happy to hear that you had a good stay with us. Our team will be delighted to hear that they were able to make your stay a great one. We look forward to welcoming you back. Kind regards, Dave

10/10 有夠讚

真實旅客

於 2019 年 9 月住了 2 晚
Dave 於 2019年10月4日回覆
Dear Valued Guest, Thank you for taking the time to share your experience with us. We’re so happy to hear that you had a good stay with us. Our team will be delighted to hear that they were able to make your stay a great one. We look forward to welcoming you back. Kind regards, Dave

8/10 不錯哦

Muhammad

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very good mantul
於 2019 年 9 月住了 1 晚
Dave 於 2019年10月1日回覆
Dear Muhammad, Thank you for taking the time to share your experience with us. We’re so happy to hear that you had a good stay with us. Our team will be delighted to hear that they were able to make your stay a great one. We look forward to welcoming you back. Kind regards, Dave

8/10 不錯哦

Nell，Keningau

家庭旅遊
喜歡：整潔度和員工素質
I like the services n the way the staf welcoming me but a bit uncomfortable with the limited space in the room due to small room. Overall... Is ok. Thanks...
於 2019 年 9 月住了 1 晚
Dave 於 2019年9月30日回覆
Dear Nell, Thank you for taking the time to share your experience with us. We’re so happy to hear that you had a good stay with us. Our team will be delighted to hear that they were able to make your stay a great one. We look forward to welcoming you back. Kind regards, Dave

8/10 不錯哦

真實旅客

情侶出遊, 商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Good but tiny room
於 2019 年 9 月住了 2 晚
Dave 於 2019年9月24日回覆
Dear Valued Guest, We are incredibly grateful that you took the time out to leave us this note. We look forward to seeing you here again and please bring all your friends and family. Kind regards, Dave

10/10 有夠讚

Normi

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 9 月住了 3 晚
Dave 於 2019年9月16日回覆
Dear Normi Terima kasih for the wonderful review. See you again soon. Kind regards, Dave

10/10 有夠讚

真實旅客

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Comfortable
於 2019 年 9 月住了 3 晚
Dave 於 2019年9月10日回覆
Dear Valued Guest, Thank you for the wonderful review. See you again soon :) Kind regards, Dave

8/10 不錯哦

Mazlin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 9 月住了 1 晚
Dave 於 2019年9月9日回覆
Dear Mazlin, Thank you for the wonderful review. See you again. Kind regards, Dave

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Tv doesnt hv many chennels
於 2019 年 9 月住了 2 晚
Dave 於 2019年9月5日回覆
Dear Valued Guest, Thank you for the valuable review. See you again next time. Kind regards, Dave

8/10 不錯哦

AD，Kota Kinabalu

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything is good! Friendly staff too!
於 2019 年 8 月住了 4 晚
Dave 於 2019年9月5日回覆
Dear AD, Thank you for the valuable review. See you again soon. Kind regards, Dave

10/10 有夠讚

Fatin Nasuha

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 1 晚
Dave 於 2019年8月25日回覆
Dear Fatin, We are incredibly grateful that you took the time out to leave us this note. Its guest like you that make our job wonderful. See you again. Kind regards, Dave

10/10 有夠讚

izzati

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
everything is good
於 2019 年 8 月住了 1 晚
Dave 於 2019年8月17日回覆
Dear Izzati, Firstly, we want to thank you for willingly spending your time to write us a review. It gives us great encouragement to get positive feedback from you. Kind regards, Dave

6/10 一般般

真實旅客

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The size of the room very very small
於 2019 年 8 月住了 2 晚
Dave 於 2019年9月3日回覆
Dear Valued Guest, We are incredibly grateful that you took the time out to leave us this note. We look forward to seeing you here again and please bring all your friends and family. Please try our family room on your next visit more spacious. Sincerely, Dave

4/10 不太好

真實旅客

家庭旅遊
不喜歡：設施服務
Room too small for 4 people..3 star rating not suitable for this hotel..no small table for eating..a room too compact for many people..really disappointed..won’t come to tune hotel anymore..no parking lot prepared..nil breakfast even in the advertisement got breakfast..
於 2019 年 8 月住了 1 晚
Dave 於 2019年8月17日回覆
Dear Valued Guest, We are incredibly grateful that you took the time out to leave us this note. Please reach out to us on call or by email. We want to tell you that we take guest feedback very seriously. We'd like to discuss the matter further with you and see how we can make things good. Kind regards, Dave