Thank you for your recent stay at ANA Crowne Plaza Kobe.We are glad to hear that your past stay was smooth and comfortable.Please do not hesitate to contact us if there is anything we could have done to make your stay more comfortable.We look forward seeing you in near future.Regards,ReservationANA Crowne Plaza Kobe
10/10 有夠讚
Yuen Ling
2023年11月27日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Yuen Ling
於 2023 年 11 月住了 3 晚
8/10 不錯哦
Silvia
2023年10月26日
Silvia
於 2023 年 10 月住了 2 晚
6/10 一般般
Lai Yin Linda
2023年10月17日
不喜歡:員工素質
Front Desk員工英文差,Bell Service的員工,更加將自行上落行李的客人,完全視而不見!
反而最好服務態度,則只有食自助早餐,那一班員工,尤其負責即做雞蛋菜式的兩位廚師,酒店下面的商場,則尤如死城。
Lai Yin Linda
於 2023 年 10 月住了 1 晚
8/10 不錯哦
CHI HO TONY
2023年9月2日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good services but charge too much for swimming.
I sent bottles of sake to the hotel for my consumption in the journey. The hotel kept them in the refrigerator for two weeks before I checked in.
The hotel is in the border of the city but is just 20 minutes walk from shopping and dinner area.
I wish to swim in the hotel but was told to pay 2000 yen which I think is far too expensive.
CHI HO TONY
於 2023 年 8 月住了 1 晚
8/10 不錯哦
MING LUN
2023年8月3日
MING LUN
於 2023 年 8 月住了 1 晚
ANA Crowne Plaza Kobe 於 2023年8月10日回覆
Thank you for taking your time to leave your feedback.How was your stay? Please let us know if there is anything we could do to make your stay more comfortable next time.Front Desk ANA Crowne Plaza Kobe
ANA Crowne Plaza Kobe Guest Relations 於 2020年2月24日回覆
Dear sanfu
Thank you for taking the time to tell us about your experience at ANA Crowne Plaza Kobe.
Please know that your feedback is extremely valuable to us.
We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.
We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing ANA Crowne Plaza Kobe.
ANA Crowne Plaza Kobe
Guest Relations
4/10 不太好
Yi Chia
家庭旅遊
2020年1月13日
喜歡:員工素質
不喜歡:整潔度和客房舒適度
整潔跟環境不佳
泡咖啡的杯子不乾淨 隔音很差 樓上可能有家庭 很吵
感謝飯店幫我們換房間
Yi Chia
於 2020 年 1 月住了 1 晚
ANA Crowne Plaza Hotel Kobe Guest Relations 於 2020年1月28日回覆
尊敬的宾客,您好。
这次非常感谢您选择入住ANA Crowne Plaza Kobe。
并抽出宝贵的时间与我们分享您的入住体验。
很抱歉因为这件事给您添麻烦了。
给您道歉的同时,会努力防止再次发生。
努力回应您的期待。
我们诚挚期待您的再次光临。谢谢您。
ANA Crowne Plaza Kobe
Guest Relations
ANA Crowne Plaza Hotel Kobe Guest Relations 於 2019年10月2日回覆
尊敬的宾客,您好!
这次非常感谢您选择入住ANA Crowne Plaza KOBE,
并抽出宝贵的时间与我们分享您的入住体验。
你能喜欢我很高兴。
这对我们员工是极大的鼓励和支持。
今后也请继续多多指教。
我们诚挚期待您的再次光临!谢谢您!
ANA Crowne Plaza Kobe
Guest Relations
8/10 不錯哦
真實旅客
2019年9月4日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
商務住宿或一般觀光住宿都適合
交通非常方便,旅館就在新神戶車站的旁邊,從旅館大廳4樓側門往下到三樓,過走廊就可以直接到新神戶車站,可搭新幹線或坐 City Loop Bus 到神戶市區一日遊,出四樓大廳側門,坐電梯往地下樓就可以到地鐵站,可搭山手線到三宮站,只要一站,走路到三宮站也只要18分左右,非常方便。房間乾淨舒適,服務人員很親切,櫃台人員英文還好,房間無缐網路順暢,房間可以看到市區夜景,早餐還可以。整體而言是個不錯的旅館,對商務人士而言,非常不錯,一般旅遊住宿也很不錯。
真實旅客
於 2019 年 8 月住了 5 晚
ANAクラウンプラザホテル神戸 ゲストリレーションズ 於 2019年9月6日回覆
尊敬的宾客,您好!
这次非常感谢您选择入住ANA Crowne Plaza KOBE,
并抽出宝贵的时间与我们分享您的入住体验。
你能喜欢我很高兴。
这对我们员工是极大的鼓励和支持。
今后也请继续多多指教。
我们诚挚期待您的再次光临!谢谢您!
ANA Crowne Plaza Kobe
Guest Relations
6/10 一般般
真實旅客
2019年3月13日
喜歡:員工素質
不喜歡:住宿環境和硬體和客房舒適度
真實旅客
於 2019 年 3 月住了 1 晚
8/10 不錯哦
TUNG-HSING
2019年3月5日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
TUNG-HSING
於 2019 年 2 月住了 1 晚
8/10 不錯哦
真實旅客
2019年3月2日
真實旅客
於 2019 年 2 月住了 1 晚
4/10 不太好
真實旅客
2019年2月19日
不喜歡:住宿環境和硬體和客房舒適度
真實旅客
於 2019 年 2 月住了 2 晚
Guest Relations ANA Crowne Plaza Hotel Kobe 於 2019年2月19日回覆
この度はANAクラウンプラザホテル神戸にお越しくださいまして、誠にありがとうございます。
また、お忙しい中貴重なお時間を費やし、ご投稿をお寄せ頂きましたこと、重ねて深く御礼申し上げます。
お客様からお寄せ頂きましたご投稿は、サービス向上の為、有難く参考にさせて頂きます。 また神戸へお越しになる機会がございましたら、ANAクラウンプラザホテル神戸を何卒宜しくお願い申し上げます。
Thank you for taking the time to tell us about your experience at ANA Crowne Plaza KOBE.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing ANA Crowne Plaza Kobe.
Overall a very pleasant stay, and you cannot be beat the convenient location of the hotel adjacent to Shin-Osaka station.
The room was very clean, though rather dated. Otherwise, very comfortable and quiet hotel with excellent staff.
Derek
於 2024 年 4 月住了 1 晚
ANA CROWNE PLAZA KOBE Reservation 於 2024年4月22日回覆
Warmest greetings from ANA CROWNE PLAZA HOTEL KOBE. Thank you very much for your feedback. We are looking forward to welcoming you again. Best regards,
10/10 有夠讚
thanh N
家庭旅遊
2024年4月19日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I been there for nearly two weeks and find out.It very hard to managed the high services like this now a day well respected to the management and looking forward to coming back again thx
thanh N
於 2024 年 4 月住了 11 晚
ANA CROWNE PLAZA HOTEL KOBE. 於 2024年4月20日回覆
Thank you very much for staying at the ANA Crowne Plaza Hotel Kobe. We will continue to make every effort to provide you with a pleasant stay. We hope you will stop by our hotel again when you visit Kobe.
6/10 一般般
Masao
家庭旅遊
2024年4月16日
喜歡:員工素質
不喜歡:住宿環境和硬體
Room floor carpet seems old and dirty.
Room is very aged and light at bathroom
Is not bright enough
Masao
於 2024 年 4 月住了 1 晚
Reservation ANA CROWNE PLAZA KOBE 於 2024年4月17日回覆
Warmest greetings from ANA CROWNE PLAZA HOTEL KOBE. Thank you very much for your feedback. We are looking forward to welcoming you again. Best regards,
10/10 有夠讚
KUNGHSUAN
2024年4月14日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Dated but elegant
KUNGHSUAN
於 2024 年 4 月住了 1 晚
ANA CROWNE PLAZA HOTEL KOBE 於 2024年4月15日回覆
Warmest greetings from ANA CROWNE PLAZA HOTEL KOBE. Thank you very much for your feedback. We look forward to welcoming you again
The property was centrally located connected to the Kobe shin and on top of the green Yamato line. My room was extremely hot the fan/ac didn’t work and they told me to open the window however, it’s completely sealed the curtains were ripped and the shower head sprayed out all over the floor. Other than those few things the hotel had an abundance of amenities. Laundry was expensive. The two different restaurants for breakfast were completely different fun to try the buffet one day and the traditional Japanese breakfast. The waterfall hike is close so is the herb garden gondola which the Sakura was just starting to bloom so I am sure it is gorgeous in full bloom. Overall I loved the location and amenities and would give it another shot.
Valerie
於 2024 年 3 月住了 2 晚
ANA Crowne Plaza Kobe 於 2024年4月3日回覆
Thank you for choosing ANA Crowne Plaza Kobe. Thank you very much for your feedback.We apologize for any inconvenience this may cause.We will continue to aim to be a hotel that satisfies our customers and strive to improve our services, so we appreciate your continued patronage.Best regards,