The property isn’t nearly as nice as it was a couple years ago and the staff needs some additional training. The hallway wasn’t vacuumed in the 3 days we were there despite obvious piles of crumbs. The bath needed to be re-caulked and deep cleaned. The room itself and the bed were fine, and the exercise room was nicely equipped. The front desk staff was condescending and wouldn’t answer questions about parking and the facilities directly. The valet would sit reading his phone when you drove up (there’s no real alternative to the valet and it’s outrageously $35 per night). We were really disappointed and will look for a different place next time we visit Knoxville.
Kelly
於 2024 年 5 月住了 2 晚
6/10 一般般
Lauren
情侶出遊
2024年5月17日
不喜歡:設施服務
The dining was highly recommended by check in staff. Breakfast was supposed to be hot but was served cold and the coffee was overpriced
Lauren
於 2024 年 5 月住了 2 晚
10/10 有夠讚
Laura
2024年5月13日
喜歡:整潔度、員工素質和住宿環境和硬體
Laura
於 2024 年 5 月住了 1 晚
10/10 有夠讚
Emily
2024年5月12日
喜歡:整潔度、員工素質和住宿環境和硬體
Emily
於 2024 年 5 月住了 2 晚
10/10 有夠讚
Jennifer
2024年5月12日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing hotel that feels like it’s been recently renovated and has a boutique feeling. All front desk staff and the valet team were all welcoming, always smiling, and attentive.
Our king room felt large with an excellent mattress and pillows that gave us a superior quiet sleep.
Refrigerator works like it should too!
Definitely would return.
Jennifer
於 2024 年 5 月住了 1 晚
10/10 有夠讚
Mark,St. Louis
家庭旅遊
2024年5月12日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice hotel very modern many options
Mark
於 2024 年 5 月住了 1 晚
10/10 有夠讚
Tallensi
情侶出遊
2024年4月28日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This place was one of the best hotels i have ever stayed in. The entire place/ atmosphere has a great vibe
Tallensi
於 2024 年 4 月住了 1 晚
10/10 有夠讚
Stephanie
2024年4月27日
喜歡:整潔度、員工素質和住宿環境和硬體
Stephanie
於 2024 年 4 月住了 1 晚
10/10 有夠讚
Victoria
2024年4月22日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The whole experience from check in to check out was an A .