This is an expertly run hotel with an amazingly friendly, helpful and attentive staff who speak excellent English. A nice, safe resort that westerners will feel at home visiting.
jeffrey
於 2023 年 8 月住了 1 晚
10/10
Lovely place, friendly staff, and the food especially the fish was amazing.
Valerie
4/10
Music was blasting restaurant ( banquet going on ) we were in room 205 .. the party didn't stop until 2am
Then next morning the music started back at 7am
Edgar
於 2022 年 9 月住了 1 晚
8/10
Boureima
於 2022 年 7 月住了 1 晚
10/10
Great value for your money and very serene
Valerie
於 2022 年 5 月住了 1 晚
10/10
Amazing
Daniel
於 2022 年 2 月住了 1 晚
6/10
Jecinter
於 2021 年 10 月住了 1 晚
8/10
Front desk staff were excellent, check in and out were seamless. Waitstaff in the dining room are inattentive and preoccupied
真實旅客
於 2021 年 2 月住了 2 晚
2/10
Hotel staff are horrible with managers being the redeeming entities. Without the managers, the staff(specifically front desk staff) run rogue, quoting different prices for the same room and coming up with stay rules on the fly. Disappointing to say the least.
Horrible customer service , mediocre food and terrible rooms. The air conditioning did not work and the hot water was spotty. The rooms have no outdoor facing windows. Windows face indoor corridor. Horrible. I would not recommend this hotel.
真實旅客
於 2019 年 12 月住了 1 晚
8/10
Great staff and facilities - location a bit far from Kisumu but peaceful.
真實旅客
於 2019 年 9 月住了 1 晚
2/10
Overall comfortable. Our meeting was facilitated very well.
Lutta
於 2019 年 8 月住了 2 晚
8/10
Markus
於 2019 年 7 月住了 3 晚
10/10
GREAT TRIP
Andrew
於 2019 年 7 月住了 6 晚
8/10
Check in was slow. It took me over 30min to check in. The property is great and a good place to relax. However, the pool is at the conference area and one might not enjoy the swim if there is a meeting in progress, which means swimming is limited to evenings after most meetings are done
真實旅客
於 2019 年 4 月住了 1 晚
8/10
Secure hotel in attractive grounds. Rooms are large and well appointed. Staff helpful and friendly. Occupancy seemed low though which detracted from the ambience.
Alex
於 2019 年 1 月住了 1 晚
8/10
I lost a smart phone, a power bank and international socket adapter
真實旅客
於 2018 年 12 月住了 2 晚
8/10
The Grand Swiss Hotel is a taste of luxury at a good price.
Mark
於 2018 年 8 月住了 1 晚
10/10
They went out of their way to ensure that you are comfortable.
Similar to a 4 star hotel in the USA.