The rooms are nicely designed and comfortable, albeit with only instant coffee provided, but after staying for a week, I still couldn't work the lighting or the smart loo (which was entirely unnecessary). Breakfast was extremely limited for a five star hotel, as were the restaurant choices - in the evening you are essentially limited to the pool restaurant or room service (which took almost 2 hours to come the one time I tried it). The pool area was not especially nice - overlooked by a construction site and not especially clean. Where the hotel really fails, though, is that they seem to confuse price with quality. Charging very high prices for everything, does not automatically make you good! If you're going to charge USD 20 for small glass of wine - make sure it is not the cheapest thing you can find that is barely drinkable and served at 30 degrees. If customers need to keep their room for a few hours after checkout - don't demand a price that is higher than the original room rate! And trying to charge USD 100 for transport to an address 2 km away is not going to work for most people. Overall, I found the reception staff, in particular, to be unhelpful and quite rude unfortunately.