2/10 很糟糕
America
2024年5月27日
不喜歡：設施服務
I didn’t stay at this property, however my family and I drove three hours and when we got there they told us that they were overbooked. The manager would not come to the property to help resolve the issue. While waiting in the lobby six other customers were complaining that the air had gone out in their rooms.
Needless to say that I was very distraught and disappointed with the circumstances, Hilton and the way the manger who mishandled the situation. She told me over the phone that she would be there the next morning by 8am and couldn’t help me for the night.
I will be issuing a formal complaint against this particular property.
America
於 2024 年 5 月住了 2 晚