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Executive Inn Kingsville的評分

2.5 out of 5
Executive Inn Kingsville
2203 E King Ave, Kingsville, TX

評論

6.0
10 分,有夠讚;45 則評論中有 11 則" "
8 分,不錯哦;45 則評論中有 10 則" "
6 分,一般般;45 則評論中有 3 則" "
4 分,不太好;45 則評論中有 7 則" "
2 分,很糟糕;45 則評論中有 14 則" "

6.4/10

整潔度

6.2/10

員工素質

5.6/10

設施服務

6.4/10

住宿環境和硬體

7.2/10

環保程度

評論

10/10 有夠讚

Bonifacio

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good
於 2024 年 4 月住了 1 晚
CC - Guest Relations Manager 於 2024年5月6日回覆
Hi Bonifacio! Thank you for leaving us a review. I am pleased to know that you had a good stay. We are happy to have served you and we look forward to the next time that we can serve you again.

4/10 不太好

John

Inexpensive. It was supposed to have a continental breakfast. It had no breakfast at all. There wasn't even coffee!
於 2024 年 4 月住了 3 晚
CC - Guest Relations Manager 於 2024年4月23日回覆
Dear John, We apologize for the inconvenience you experienced regarding breakfast during your stay. We strive to provide our guests with a pleasant and comfortable experience, and we regret that we fell short of meeting your expectations in this regard. Your feedback is important to us, and we will address this issue to ensure that such occurrences are minimized in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 有夠讚

Patricia Marco,Brownsville

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice and clean.
於 2024 年 4 月住了 3 晚
CC - Guest Relations Manager 於 2024年4月19日回覆
Dear Patricia Marco, Thank you for your feedback! We're delighted to hear that you found our facilities nice and clean. We strive to maintain high standards of cleanliness and comfort for all our guests. We look forward to welcoming you back in the future for another pleasant stay. Thank you for choosing us!Sincerely,

10/10 有夠讚

Katrina

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Very clean well kept property.
於 2024 年 3 月住了 1 晚
MP - Guest Relations Manager 於 2024年3月19日回覆
Hello Katrina, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

10/10 有夠讚

Vicki

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very impressed with the price, and location. I felt safe, and the room was very clean.
於 2023 年 10 月住了 1 晚
MP - Guest Relations Manager 於 2023年10月17日回覆
Hello Vicki, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

10/10 有夠讚

Ruben

於 2022 年 12 月住了 1 晚
Sincerely, MP - Guest Relations Manager 於 2022年12月17日回覆
Hello Ruben, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

4/10 不太好

Oscar

情侶出遊
不喜歡:設施服務和住宿環境和硬體
The bathroom had not soap at all, neither had shampoo. Also no Iron was found. Room was smelly, tabaco and weed
於 2022 年 11 月住了 1 晚
Sincerely, MP - Guest Relations Manager 於 2022年12月2日回覆
Hello Oscar, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

2/10 很糟糕

Deborah

家庭旅遊
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
This place is dirty and disgusting.. we paid over $200 and I found hair in the bed and the seat of the chair has something nasty caked all over it!!!
於 2022 年 4 月住了 1 晚
MP - Guest Relations Manager 於 2022年5月2日回覆
Hello Deborah, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

10/10 有夠讚

Ignacio Antonio

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location
於 2022 年 4 月住了 1 晚
MP - Guest Relations Manager 於 2022年4月5日回覆
Hello Ignacio Antonio, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 有夠讚

Stephanie

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Clean room
於 2022 年 3 月住了 1 晚
Sincerely, ES- Guest Relations Manager 於 2022年3月14日回覆
Dear Stephanie, Thank you for taking the time to leave a review and praising our hotel's cleanliness. The happiness and satisfaction of our every guest comes first with us. We are happy to hear that you found our place to be amazing. We hope to share more fantastic experiences with you again sooner!

8/10 不錯哦

Pamela

喜歡:整潔度、員工素質和住宿環境和硬體
The inside was ok but they need to offer a coffee maker in the rooms for people who drink coffee in the mornings.
於 2022 年 1 月住了 2 晚
Sincerely, ES- Guest Relations Manager 於 2022年2月1日回覆
Dear Pamela, We appreciate the positive comment you gave about your stay on our property. We are very pleased to hear that you had a pleasant stay with us. Our major objective is to make every guest happy and satisfied, therefore we will take notice of your input of having access to a better coffee maker. We are looking forward to having you again as our guest.

4/10 不太好

Shannon

喜歡:員工素質
於 2021 年 11 月住了 1 晚
CM - Guest Relations Manager 於 2021年11月24日回覆
Dear Shannon, Thank you for leaving us a rating. I would like to apologize if you have expectations that we have failed to meet. If you can, please send us your feedback or contact our front desk directly if there's anything about your stay that you would like to talk to us about. Sincerely,

10/10 有夠讚

Mario

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
The best bang for your buck. The rooms were all refurbished and painted with new floors and beds. Nice place to stay.
於 2021 年 10 月住了 7 晚
CM - Guest Relations Manager 於 2021年10月21日回覆
Dear Mario, Thank you for leaving us such a wonderful review! It is always a pleasure to get a perfect rating. Learning that you were happy about the quality and value of your stay is such pride and joy to us. We had a great time serving you and we hope to see you again! Sincerely,

2/10 很糟糕

Salina

於 2021 年 8 月住了 1 晚
CM - Guest Relations Manager 於 2021年9月21日回覆
Dear Salina, Thank you for leaving us a rating. Your satisfaction is a top priority of ours. Please help us by letting us know what did not go well during your stay, so we can improve on that certain area and make your next stay more pleasant and satisfactory. Sincerely,

8/10 不錯哦

Jacob

家庭旅遊
喜歡:整潔度、住宿環境和硬體和客房舒適度
Simple and swet cheap
Newly remodeled and clean just no pool and super small. No breakfast either.
於 2021 年 8 月住了 3 晚
ES - Guest Relations Manager 於 2021年8月15日回覆
Dear Jacob, It is much appreciated that you took the time to leave us a review and for complimenting the things that you love during your stay. We are working so had to provide all our guest an excellent stay and we hope to have you in our hotel with better breakfast experience! Truly,

2/10 很糟糕

Joquetta

於 2021 年 7 月住了 2 晚
CM - Guest Relations Manager 於 2021年9月21日回覆
Dear Joquetta, Thank you for leaving us a rating. I would like to apologize if you have expectations that we have failed to meet. If you can, please send us your feedback or contact our front desk directly if there's anything about your stay that you would like to talk to us about. Sincerely,

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The room was nice and spacious, service is good the only issue I had was the wi fi in the two first day no wifi internet don’t know why but this is a good budget hotel I’m ok with it.
於 2021 年 7 月住了 4 晚
CM - Guest Relations Manager 於 2021年8月11日回覆
Dear Valued Guest, Thank you for leaving us a review. I'm glad that your stay has been good even though there was no internet. I have shared your feedback with the management so we can look for ways to enhance your next stay. Sincerely,

2/10 很糟糕

Ariana

家庭旅遊
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Aweful experience
This place was horrible!! This place didn't have my reservation that was made online one week in advance. Room was not ready in time, the management wanted to give me smoking rooms when I requested non smoking and then management wanted to charge me extra for a room that was smoking. Management tells me i have to wait an hour later because the rooms that I reserved were not clean yet. I would definitely not recommend this place even if was the cheapest price I found. This place looked nothing like it's pictures online.
於 2021 年 7 月住了 1 晚
CM - Guest Relations Manager 於 2021年8月11日回覆
Dear Ariana, Thank you for leaving us a review. I am so sorry that your stay was not enjoyable. Housekeeping is always willing to extend their help to the guests and it was never an intention to not have the room readily clean. We understand that it has been our shortcoming, and we will do everything possible to avoid this from happening again. Sincerely,

2/10 很糟糕

真實旅客

不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
You charged me for an unavailable room. When I got there, they told me they were sold out and my reservation was denied.
於 2021 年 7 月住了 1 晚
CM - Guest Relations Manager 於 2021年8月11日回覆
Dear Valued Guest, Thank you for leaving us a review. I would like to apologize on behalf of the hotel for failing to meet your expectations. We’re investigating this matter and looking into how we can improve our processes. We’ll definitely aim to bring a higher accuracy in our reservations to enhance your experience during the next stay. Sincerely,

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Everything was good. The only bad thing is that they offer free continental breakfast but they didn't give anything. That wasn't a big deal for us but keep it in mind if you plan to eat breakfast at this place.
於 2021 年 7 月住了 2 晚

4/10 不太好

Ricardo

家庭旅遊
不喜歡:整潔度、住宿環境和硬體和客房舒適度
Will not stay here again :-( Sadly
As soon as we got into the room, we could see that the beds, even though they were made, had lots of hair on the blankets. We called right away to switch out the bedding, the lady came in with sheets rolled up (not folded) and changed out the bottom sheets but left the comforter on top, although she did make the bed again. We came in after being out for several hours on a Saturday and noticed one towel had been picked up from the RR floor, but there was bugs and our hair (after brushing) that was not cleaned. We though that was kind of weird, no trash taken out, just one towel picked up off the restroom floor. We didn't think about taking photos at that time.
於 2021 年 7 月住了 2 晚

4/10 不太好

真實旅客

家庭旅遊
不喜歡:整潔度和員工素質
Decent stay for the price, but they were short staffed and behind on cleaning. We did not get our room until after five and had no towels in our room.
於 2021 年 7 月住了 2 晚
ES - Guest Relations Manager 於 2021年7月9日回覆
Dear Guest, Thank you for taking the time in leaving us your constructive feedback. Our team valued every insights we got because this will help us enhance our services. We are expressing our deepest apology with your experience regarding in one of our rooms. We have settled this issue with our housekeeping team and ensure that such experience will never happen again. We hope to see you again on your next stay! Best Regards,

8/10 不錯哦

真實旅客

於 2021 年 7 月住了 2 晚
CM - Guest Relations Manager 於 2021年7月28日回覆
Dear Valued Guest, Thank you so much for leaving us a feedback. We are happy to see that you seem to have had a good stay. We are continuously looking into improvements that we can do to give you a better service in the future. We hope to see you again. Sincerely,

4/10 不太好

真實旅客

不喜歡:整潔度、員工素質和住宿環境和硬體
Not cool
We paid with hotels.com and the owner was so rude saying he was not getting any money for using the site. He told us that we were getting it practically free. We just had to stay somewhere at the last minute. We had no toilet paper and the floor was so dirty. The sheets were clean and towels. But you get what you paid for.
於 2021 年 6 月住了 1 晚
CM - Guest Relations Manager 於 2021年6月29日回覆
Dear Valued Guest, Thank you for leaving us a review. I am so sorry for the experience that you had. Please know that your satisfaction is important to us and we will be using your feedback as an opportunity for improvement. Sincerely,

8/10 不錯哦

Crystal

喜歡:整潔度、住宿環境和硬體和客房舒適度
不喜歡:員工素質
於 2021 年 6 月住了 1 晚
ES - Guest Relations Manager 於 2021年6月21日回覆
Dear Crystal, We appreciate the time you took to leave us a review of your stay at our property. We, at Executive Inn Kingsville, are doing our best to go above and beyond to ensure our guests have an amazing experience with us. We are looking forward to having you again as a guest in our hotel. Sincerely,

8/10 不錯哦

Caissie

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Like it
Pretty good
於 2021 年 6 月住了 3 晚
CM- Guest Relations Manager 於 2021年6月17日回覆
Dear Caissie, Dear Valued Guest, Thank you for leaving us a review. I'm glad that your stay has been good. We look forward to seeing you again and giving you an even more pleasant stay. Sincerely,

10/10 有夠讚

Michael

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 6 月住了 1 晚
CM- Guest Relations Manager 於 2021年6月10日回覆
Dear Michael, Thank you so much for rating us 10/10! Seeing that you were satisfied with the service and stay we have provided is satisfying to us, too. We will keep on striving to give our guests even more satisfactory accommodations. We look forward to seeing you again. Sincerely,

8/10 不錯哦

Mark

商務旅客
喜歡:員工素質、住宿環境和硬體和客房舒適度
於 2021 年 6 月住了 1 晚
CM- Guest Relations Manager 於 2021年6月4日回覆
Dear Mark, Thank you for taking your time to give us a rating! Your feedback is very important to us. We encourage you to let us know if you have any suggestions that can help us better our services, or if you have encountered anything during your stay that you would want to discuss with us. We thank you for choosing us and we hope to see you again! Sincerely,

2/10 很糟糕

真實旅客

情侶出遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hotel personal was extremely rude! Worse experience
於 2021 年 5 月住了 1 晚
CM- Guest Relations Manager 於 2021年6月2日回覆
Dear Valued Guest, Thank you for your feedback and I am sorry that your experience has been less than satisfactory. Customer service is one of our top priorities and we would never want any of our guests to be treated rudely. We will speak to the staff in question to ensure that our customer service standard would be re-imposed, and for this situation to never happen again. We hope to get another chance to serve you. Sincerely,

2/10 很糟糕

真實旅客

情侶出遊
不喜歡:整潔度
I Don’t recommend this place to anyone. Upon entering my room it looked like someone has been on the bed. There was used bar of soap in the shower and dirty toilet. Lastly there was trash in the trash can in room. They gave me a room that wasn’t even cleaned yet from the previous person. Front desk change my room immediately.
於 2021 年 4 月住了 2 晚
CM- Guest Relations Manager 於 2021年5月28日回覆
Dear Valued Guest, Thank you for your feedback. I am so sorry that your stay has been less than satisfactory. Complaints about rooms not being clean are something that we always take seriously. Rest assured this will be discussed with housekeeping, and should be addressed and avoided moving forward. We hope to get another chance to better serve you. Sincerely,

2/10 很糟糕

Gustavo

家庭旅遊
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
DON’T STAY HERE!!! Bad service and rooms.
The owner/manager was very rude arguing with me late at night when I was checking in that he (the hotel) got paid for a single bed. I (the customer) paid for 2 beds and he insisted that he (the hotel) didn’t received payment for that type of room. I had to call Hotels.com in order to fix this. The room only had 2 towels ethers where 3 of us staying there.
於 2021 年 4 月住了 1 晚
CM- Guest Relations Manager 於 2021年4月27日回覆
Dear Gustavo, Thank you for leaving us a review and I am sorry about the unpleasant experience you've had. Customer service is one of our top priorities and we would never want any of our staff to be in an argument with our guests. We will speak to the manager in question, to ensure that our customer service standard would be re-imposed, and for this situation to never happen again. We apologize for your expectations that weren't met. We hope to see you again and get another chance to give you a superior experience. Sincerely,

6/10 一般般

John

家庭旅遊
不喜歡:整潔度和員工素質
It was fairly quiet and all amenities worked. But the floors seemed dirty as if they were never vacuumed. I made my own bed after the 1st night so that was not touched. They do not provide shampoo or soap and thankfully I had both items with me.
於 2021 年 4 月住了 2 晚
CM- Guest Relations Manager 於 2021年4月25日回覆
Dear John, Thank you for leaving us a review. We aim for a clean room for our guests, and what you have experienced is not acceptable. We have coordinated this to our housekeeping to ensure that this will never happen again. We hope to see you again and give you a better experience. Sincerely,

2/10 很糟糕

真實旅客

商務旅客, 家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We left the minute we walked in that room that's how dirty it was. Paid for a king and it was two small beds. Cob webs on ceilings dead bugs on floor urine all over toilet hair all over sink it was NASTY. Could not stay awaiting refund had to go elsewhere
於 2021 年 4 月住了 2 晚
CM- Guest Relations Manager 於 2021年4月25日回覆
Dear Valued Guest, Thank you for letting us know about your experience. I'm saddened to learn about the unpleasant condition of your bathroom. The housekeeping staff has been talked to about the issue, so we can get it avoided in the future. We hope to see you again next time you're in town, so we can replace this experience of yours with a better one. Sincerely,

8/10 不錯哦

Alfonso

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good
Great
於 2021 年 4 月住了 1 晚
CM- Guest Relations Manager 於 2021年4月24日回覆
Dear Alfonso, Thank you for leaving us a perfect rating! We are happy to see from your response that our efforts have reflected your experience well. We look forward to seeing you again! Sincerely,

2/10 很糟糕

真實旅客

不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Filthy
於 2021 年 4 月住了 1 晚
CM- Guest Relations Manager 於 2021年4月25日回覆
Dear Valued Guest, Thank you for your feedback and I am so sorry about the less than satisfactory experience. While we would reimpose our cleanliness standards to the housekeeping team, it would be very helpful if you can give us further details regarding your experience so we can take appropriate actions. Sincerely,

6/10 一般般

Jose

商務旅客
於 2021 年 3 月住了 2 晚
RP - Guest Relations Manager 於 2021年4月1日回覆
Hi Jose, Thank you for giving us a positive rating. It is an indication for us that you enjoyed your stay and that there are areas that we can improve at the same time. We can't wait to host your next stay, give you the best guest experience, and get a perfect rating. Thank you for being our guest!

4/10 不太好

真實旅客

不喜歡:整潔度和住宿環境和硬體
The hotel is not in good shape. Stay at the Econo Lodge right next door.
於 2021 年 3 月住了 1 晚
RP - Guest Relations Manager 於 2021年3月26日回覆
Dear Valued Guest, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We can be reached anytime. We'd like to discuss the matter further with you and see how we can make things good. If you give us the chance, we will definitely win you back.

8/10 不錯哦

真實旅客

於 2021 年 2 月住了 1 晚
RP - Guest Relations Manager 於 2021年3月17日回覆
Dear Valued Guest, Thank you for taking the time to rate us. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to us with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!

2/10 很糟糕

真實旅客

商務旅客
不喜歡:員工素質
I drove all the way out there and they did not have room for me and I had a reservation and confirmation number did not matter.
於 2021 年 2 月住了 2 晚
RP - Guest Relations Manager 於 2021年2月25日回覆
Dear Valued Guest, On behalf of our entire team, I would like to apologize for the inconvenience you had. Due to the inclement weather we received unexpected group of people needing shelter that caused our rooms to be sold out immediately. We tried our best to close out all our online reservation as soon as possible however, we missed to see yours. It was an uncommon instance and we’ll do better. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We hope to resolve this to your benefit and earn you back as a customer.

2/10 很糟糕

真實旅客

寵物同遊, 家庭旅遊
不喜歡:員工素質和設施服務
Booked online, was then told no reservation, staff was rude and hung up on me several times.
於 2021 年 2 月住了 2 晚
RP - Guest Relations Manager 於 2021年2月20日回覆
Dear Valued Guest, We’re so glad that you took the time to share your experience with us. We always aim for the absolute best in customer service and we’re sorry you didn’t receive that. We’ve spoken to the staff member in question and we can promise that if you come back, you won’t see the same issues repeated. We would love to make things right if you give us another chance.

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡:員工素質和住宿環境和硬體
When we arrived the they did not have a room for us.
於 2021 年 2 月住了 1 晚
RP - Guest Relations Manager 於 2021年2月20日回覆
Dear Valued Guest, We want to extend our sincerest apologies concerning the issue that you have faced. Rest assured that we are already addressing the problem to avoid any further occurrences in the future. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 很糟糕

真實旅客

商務旅客
不喜歡:員工素質
Paid for and booked a room on Expedia and front desk tells me room was never available now I can’t get a refund from Expedia or the hotel.
於 2021 年 2 月住了 1 晚
RP - Guest Relations Manager 於 2021年2月20日回覆
Dear Valued Guest, Thank you very much for making time to give us feedback. We’re really sorry for the inconvenience you had. We have addressed this straight away to our staff and escalated it to the management for immediate action; to ensure that this incident is not repeated again. At present we’re fixing the problem with the reservation system. We’d like to invite you again at our hotel and experience the improved stay.