Not worth the money – misleading description and poor experience
Unfortunately, I would not recommend Costa Azzurra, particularly considering the price we paid.
Firstly, I found the description misleading. The hotel does not provide dedicated parking, despite the impression given by the listing. You have to find a space on the street yourself, which can be difficult in Skala.
When we arrived, we repeatedly rang the buzzer and knocked, but nobody answered. We waited outside for around 30 minutes with our luggage. The telephone number listed on Google also did not work.
Eventually, returning guests opened the door. Inside, a young man was sitting near the entrance. Although I explained that we had been trying to get attention, he initially told us to ring the bell, then said he had not heard it. I then noticed he was wearing earphones and playing games on his phone. This was extremely frustrating.
The room initially seemed acceptable, but there were significant issues. It was advertised as having a city view, yet the balcony looked directly onto the hotel’s kitchen/restaurant area, approximately two metres away. There was virtually no privacy unless the curtains remained closed.
The bathroom was also disappointing. The shower cubicle was very small, and the flimsy curtain allowed water to spread across the floor. The window opened onto a roof, offering no meaningful view or ventilation.
The door PIN also did not work the first time. We had to enter it twice before the do