「We booked the "superior Double or Twin Room, Balcony", specifying "Please provide 2 separate beds". When we arrived around 3 PM, we were assigned a attic room without elevator access. After we showed the staff our reservation printout not matching that room, they finally re-assigned us to a room with a balcony facing the pool, but the bathroom sink has been leaking for 3 nights, during our entire stay.」
「We booked the "superior Double or Twin Room, Balcony", specifying "Please provide 2 separate beds". When we arrived around 3 PM, we were assigned a attic room without elevator access. After we showed the staff our reservation printout not matching that room, they finally re-assigned us to a room with a balcony facing the pool, but the bathroom sink has been leaking for 3 nights, during our entire stay.」
Shaoli