非常感谢您入住 APA Hotel Karuizawa Ekimae Karuizawaso。我们将不断改进,让顾客能够更舒适地度过时光,请您在来到轻井泽时再次入住我们的酒店。
8/10 不錯哦
Cheuk Nam
2024年3月1日
Cheuk Nam
於 2024 年 2 月住了 1 晚
Front Takai 於 2024年3月21日回覆
Thank you very much for staying at APA Hotel Karuizawa Ekimae Karuizawaso. Our hotel is conveniently located close to Karuizawa Station and outlets. At this time of year, we also see customers using the ski resort. We hope that you will use our hotel again when you come to Karuizawa, as each season offers different benefits. We hope to see you again someday.
非常感謝您入住 APA Hotel Karuizawa Ekimae Karuizawaso。我們很高興您對我們的住宿感到滿意。另外,如果您來輕井澤的話,請順便過來一下。前中山
10/10 有夠讚
PEIYU
2024年2月17日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
床還滿大的只是房間比較小,很好睡
PEIYU
於 2024 年 2 月住了 1 晚
フロント 中山 於 2024年2月17日回覆
非常感谢您入住 APA Hotel Karuizawa Ekimae Karuizawaso。 感谢您在百忙之中抽出时间来发帖。 另外,来轻井泽时也请顺便过来看看。 前中山
6/10 一般般
Ming Yin
家庭旅遊
2024年2月15日
不喜歡:整潔度
地點方便,簡單無要求住宿,有露台門比夠大,其餘房都細。不是太乾淨,被套繩掉下,無意給我看到被有污積
Ming Yin
於 2024 年 2 月住了 2 晚
6/10 一般般
Wai ling
2024年2月11日
不喜歡:整潔度和住宿環境和硬體
酒店比較舊,環境還算可以,距離車站很近方便出入。
Wai ling
於 2024 年 2 月住了 2 晚
Front TAKAI 於 2024年2月11日回覆
感谢您的咨询。 我们的酒店位于轻井泽站附近,交通便利。 希望您来轻井泽时再次光临本酒店。
8/10 不錯哦
MEIHUA
家庭旅遊
2024年2月5日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
MEIHUA
於 2024 年 1 月住了 1 晚
Front TAKAI 於 2024年2月7日回覆
Thank you for choosing APA Hotel Karuizawa Ekimae Karuizawaso. We are very honored to hear that you were satisfied with our services. We hope you will visit us again when you come to Karuizawa.
Thank you very much for choosing to stay with us.Facial cleansers may not be suitable for your skin, so please refrain from using them in such cases.All of our staff members look forward to your next stay with us.
10/10 有夠讚
Wai Kwan
2024年1月1日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
方便
就近JR,不用轉乘接駁,極方便
Wai Kwan
於 2023 年 12 月住了 1 晚
Clerk Horigome 於 2024年1月7日回覆
Thank you very much for choosing to stay with us.We are very happy to receive your compliments.All of our staff are looking forward to your next stay with us.
2/10 很糟糕
Yat yu
2023年12月31日
不喜歡:員工素質和住宿環境和硬體
Yat yu
於 2023 年 12 月住了 3 晚
フロント 飯岡 於 2023年12月31日回覆
Thank you very much for choosing APA Hotel Karuizawa Ekimae Karuizawasou.Although you chose APA Hotel Karuizawasou among many hotels, we are sorry to hear that you had an unpleasant stay.We are very sorry for your inconvenience.We will use your valuable time and feedback to improve the quality of APA hotels in the future, and we will do our best to prevent such incidents.We will continue to strive for the quality of service that satisfies our guests.Thank you very much for your continued support of APA Hotels.Thank you very much for choosing APA Hotel Karuizawa Ekimae Karuizawasou.
非常感謝您使用 APA Hotel Karuizawa Ekimae Karuizawaso。我們很高興您在眾多酒店中選擇了我們酒店。 我們很高興聽到您對酒店的位置和食物的讚美。對於工作人員服務造成您的不便,我們深表歉意。我們決心進一步努力改善員工的客戶服務態度和熱情好客。如果還有機會,我們真誠地歡迎您的再次光臨。非常感謝您使用 APA Hotel Karuizawa Ekimae Karuizawaso。
6/10 一般般
Johnny
2023年12月23日
Johnny
於 2023 年 12 月住了 1 晚
Front TAKAI 於 2024年1月12日回覆
Thank you very much for staying at APA Hotel Karuizawa Ekimae Karuizawaso.We are very happy that you have chosen our hotel from the first month of the new year. We will continue to strive to provide services that satisfy our customers this year as well. We hope that you will have the opportunity to visit our hotel again.
Thank you very much for staying at APA Hotel Karuizawa Ekimae Karuizawaso. We are also very happy to hear that you were satisfied with our hotel. We will continue to strive to satisfy our customers, so please use our hotel when you come to Karuizawa.Clerk Saito
8/10 不錯哦
MAN CHE
團體旅遊
2023年12月18日
喜歡:整潔度、員工素質和客房舒適度
近車站的酒店
近車站及巴士站,但入夜後附近比較靜,遇好都近outlet, 是賣點。
MAN CHE
於 2023 年 12 月住了 2 晚
前台服務員 東條 於 2023年12月18日回覆
非常感謝您使用APA輕井澤車站前飯店。輕井澤的法令要求所有餐廳和餐廳營業至晚上 11:00,以防止夜間噪音。另外,正如您所說,我們酒店地理位置優越,距離輕井澤站步行僅需 5 分鐘,深受輕井澤觀光或購物中心的顧客歡迎。我們希望您來到這裡或去全國其他地方時,繼續光顧我們作為 APA 酒店及度假村集團的一部分。我們全體員工期待再次使用您的服務。
10/10 有夠讚
CHING
2023年12月6日
CHING
於 2023 年 12 月住了 1 晚
Front desk Nashimoto 於 2023年12月7日回覆
Thank you for staying at APA Hotel Karuizawa Ekimae Karuizawaso.All of our staff are looking forward to seeing you again.Thank you for taking time out of your busy schedule to post today.
Thank you very much for choosing to stay with us.We will continue to do our best to ensure customer satisfaction.All of our staff are looking forward to your next stay with us.
非常感謝您入住 APA Hotel Karuizawa Ekimae Karuizawaso。雖然您在眾多飯店中選擇了我們飯店,但對於設施方面造成您的不便,我們深表歉意。我們認真對待客戶的意見,並努力創造一個讓您更舒適地度過時光的環境。感謝您在百忙之中抽空發文。我們期待再次見到您。前中山
4/10 不太好
Tsui Fong Katrina
情侶出遊
2023年11月23日
不喜歡:整潔度、設施服務和住宿環境和硬體
Hotel location near station is the only advantage, other else not worth to mention it.
Tsui Fong Katrina
於 2023 年 11 月住了 2 晚
フロント 中山 於 2023年11月23日回覆
Thank you very much for staying at APA Hotel Karuizawa Ekimae Karuizawaso.We apologize for any inconvenience this may have caused to our customers.In the future, we will continue to improve to ensure customer satisfaction.
6/10 一般般
YANYUN
2023年11月22日
YANYUN
於 2023 年 11 月住了 3 晚
Clerk Saito 於 2023年11月22日回覆
Thank you very much for staying at APA Hotel Karuizawa Ekimae Karuizawaso. We will strive to further improve based on customer feedback. Thank you for taking the time out of your busy schedule to post. We look forward to seeing you again.Clerk Saito
8/10 不錯哦
Shi Hon
2023年11月17日
Shi Hon
於 2023 年 11 月住了 1 晚
Clerk Horigome 於 2023年11月21日回覆
Thank you very much for choosing to stay with us.All of our staff are looking forward to your next stay with us.
10/10 有夠讚
yun-chien
團體旅遊
2023年11月8日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
yun-chien
於 2023 年 11 月住了 2 晚
front staff FUKE 於 2023年11月11日回覆
Thank you very much for staying at APA Hotel Karuizawa Ekimae Karuizawaso. We are also very happy to hear that you were satisfied with our hotel. We will continue to strive to satisfy our customers, so please use our hotel when you come to
10/10 有夠讚
Ho Yan
商務旅客
2023年11月5日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Ho Yan
於 2023 年 10 月住了 1 晚
Clerk Saito 於 2023年11月5日回覆
Thank you very much for staying at APA Hotel Karuizawa Ekimae Karuizawaso. We are also very happy to hear that you were satisfied with our hotel. We will continue to strive to satisfy our customers, so please use our hotel when you come to Karuizawa.Clerk Saito
Thank you very much for staying at APA Hotel Karuizawa Ekimae Karuizawaso. We are honored to receive your compliments regarding our location. As our customers have said, our hotel is a 2-minute walk from Karuizawa Station, making it a convenient location for both sightseeing and business. If you come to Karuizawa again, please use our hotel. We look forward to serving you.Clerk Saito
10/10 有夠讚
Wai Fong
團體旅遊, 家庭旅遊
2023年10月30日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Wai Fong
於 2023 年 10 月住了 2 晚
Clerk Saito 於 2023年10月31日回覆
Thank you very much for staying at APA Hotel Karuizawa Ekimae Karuizawaso. We are also very happy to hear that you were satisfied with our hotel. We will continue to strive to satisfy our customers, so please use our hotel when you come to Karuizawa.Clerk Saito
10/10 有夠讚
真實旅客
家庭旅遊
2023年10月29日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
優質方便
整體很好!近車站、outlet,非常方便,房間很大,有露台,環境清靜!
真實旅客
於 2023 年 10 月住了 1 晚
Clerk Saito 於 2023年10月31日回覆
Thank you very much for staying at APA Hotel Karuizawa Ekimae Karuizawaso. We are also very happy to hear that you were satisfied with our hotel. We will continue to strive to satisfy our customers, so please use our hotel when you come to Karuizawa.Clerk Saito
8/10 不錯哦
真實旅客
2023年10月27日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Valued option
Ok. Good quality per the price paid.
真實旅客
於 2023 年 10 月住了 1 晚
Clerk Saito 於 2023年10月27日回覆
Thank you very much for staying at APA Hotel Karuizawa Ekimae Karuizawaso. We are also very happy to hear that you were satisfied with our hotel. We will continue to strive to satisfy our customers, so please use our hotel when you come to Karuizawa.Clerk Saito
10/10 有夠讚
Kin Ming
情侶出遊
2023年10月26日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
All-rounded
Kin Ming
Clerk Saito 於 2023年10月27日回覆
Thank you very much for staying at APA Hotel Karuizawa Ekimae Karuizawaso. We are also very happy to hear that you were satisfied with our hotel. We will continue to strive to satisfy our customers, so please use our hotel when you come to Karuizawa.Clerk Saito
8/10 不錯哦
amy
2023年10月25日
喜歡:整潔度、員工素質和住宿環境和硬體
交通非常便利,寧靜,好的體驗。
amy
於 2023 年 10 月住了 1 晚
フロント 中山 於 2023年10月25日回覆
謝謝你的文章。我們期待再次見到您。前中山
8/10 不錯哦
Cecilia
2023年10月18日
喜歡:員工素質、住宿環境和硬體和客房舒適度
Room size is good
The staff is helpful. The room size is good
Cecilia
於 2023 年 10 月住了 1 晚
Nashimoto 於 2023年10月18日回覆
Thank you for posting your valuable opinions.We would like to express our sincere gratitude to all the staff and customers for your compliments. Also, please use our hotel when you come to Karuizawa.
8/10 不錯哦
Paulin
2023年9月19日
Paulin
於 2023 年 9 月住了 1 晚
Clerk FUKE 於 2023年9月20日回覆
Thank you very much for staying at APA Hotel Karuizawa Ekimae Karuizawaso. We are also very happy to hear that you were satisfied with our hotel. We will continue to strive to satisfy our customers, so please use our hotel when you come to Karuizawa.
Thank you very much for staying at APA Hotel Karuizawa Ekimae Karuizawaso. We are also very happy to hear that you were satisfied with our hotel. We will continue to strive to satisfy our customers, so please use our hotel when you come to Karuizawa.
8/10 不錯哦
Gin
家庭旅遊
2023年9月5日
喜歡:整潔度和住宿環境和硬體
Value for money weekend stay in Kanuizawa
Typical compact hotel with all basic amenities.
Acceptable cleanliness in hotel common areas, good cleanliness in room.
Buffet breakfast is simple and good enough.
Limited free parking space, but the public carpark is just around the corner (about 100m walk).
The stay is value for money in weekend's Kanuizawa.
Gin
於 2023 年 8 月住了 1 晚
Clerk Saito 於 2023年10月27日回覆
Thank you very much for staying at APA Hotel Karuizawa Ekimae Karuizawaso. We are also very happy to hear that you were satisfied with the rooms at our hotel. We will continue to strive to satisfy our customers, so please use our hotel when you come to Karuizawa.Clerk Saito
2/10 很糟糕
TSZ HIN
家庭旅遊
2023年9月5日
不喜歡:整潔度、住宿環境和硬體和客房舒適度
Bad experience
I was given a smoking room which I did not expect at all. The room was full of cigarette smell which made me sick and sneeze and resulted in throat inflammation.
TSZ HIN
於 2023 年 9 月住了 1 晚
Front desk Aizawa 於 2023年9月5日回覆
Thank you very much for staying with APA Hotel Karuizawa-Ekimae Karuizawa-Sou. We are reallysorry for putting you in an unpleasant situation. Your reservations was a smoking twin room. If you want to change your room, please ask front desk staff. If there is vacancy, we can change your room. Next time you have an opportunity to stay with APA, please feel free to inquire that to the hotel. Thank you for your appropriate reviews again and we are looking forward to seeing you here again.
Parking place is not enough , so have to park at a public carpark about 3 mins drive
bed is too too soft , not sleep well
Wai
於 2023 年 6 月住了 1 晚
Clerk Aizawa 於 2023年7月1日回覆
Thank you very much for staying with APA Hotel Karuizawa-Ekimae Karuizawa-Sou. We are terribly sorry for putting you in an unpleasant situation. The comments we receive will be shared inside our hotel and used as our important references, and we will make further efforts in providing better service. Thank you again for the valuable comments.
6/10 一般般
Sylvia
家庭旅遊
2023年6月11日
喜歡:員工素質
有啲舊,但方便
Sylvia
於 2023 年 6 月住了 2 晚
フロント 齋藤 於 2023年6月13日回覆
感謝您入住 APA Hotel Karuizawa Ekimae Karuizaso。 非常感謝您今天在百忙之中抽出時間發帖。 我們將繼續努力提供令客戶滿意的服務。 我們期待再次見到您。
2/10 很糟糕
Chun Ho
家庭旅遊
2023年6月5日
不喜歡:整潔度、員工素質和住宿環境和硬體
the air conditioner is bad
Chun Ho
於 2023 年 5 月住了 1 晚
Clerk Aizawa 於 2023年6月7日回覆
Thank you very much for staying with APA Hotel Karuizawa-Ekimae Karuizawa-Sou. We are terribly sorry for putting you in an unpleasant situation. The comments we receive will be shared inside our hotel and used as our important references, and we will make further efforts in providing better service. Thank you again for the valuable comments.
8/10 不錯哦
Wen Wen
2023年5月28日
Wen Wen
於 2023 年 5 月住了 1 晚
Clerk FUKE 於 2023年5月30日回覆
Thank you for staying at our hotel.We are looking forward to seeing you again from all the staff.Thank you for posting your review.
Thank you for staying at APA Hotel Karuizawa Ekimae Karuizawaso. We are very happy to receive a high evaluation. We will continue to do our best to satisfy our customers. Also, when you come to Karuizawa, please use our hotel. We look forward to serving you.
8/10 不錯哦
Sau May
2023年5月7日
Sau May
於 2023 年 5 月住了 2 晚
Reception staff Horigome 於 2023年5月8日回覆
Thank you for staying at our hotel.We are looking forward to seeing you again from all the staff.Thank you for posting your review.
10/10 有夠讚
Wing Hong
2023年5月4日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Wing Hong
於 2023 年 4 月住了 2 晚
Clerk Aizawa 於 2023年5月4日回覆
Thank you very much for staying with APA Hotel Karuizawa-Ekimae Karuizawa-Sou, and thank you again for your review. The review we receive will be shared inside our hotel and used as our important references. We are looking forward to seeing you next time.
10/10 有夠讚
WEI YEH
2023年4月16日
WEI YEH
於 2022 年 12 月住了 2 晚
Clerk Aizawa 於 2023年4月17日回覆
Thank you very much for staying with APA Hotel Karuizawa-Ekimae Karuizawa-Sou, and thank you again for the valuable review. The review we receive will be shared inside our hotel and used as our important references. We are looking forward to seeing you next time.