室外游泳池,提供日光浴躺椅

查納萊花園度假村 - SHA Extra Plus 認證的評分

4 out of 5
查納萊花園度假村 - SHA Extra Plus 認證
247 Koktanode Rd, Kata Beach, Karon, Phuket

評論

8.4

非常好

10 分,有夠讚;1001 則評論中有 435 則" "
8 分,不錯哦;1001 則評論中有 383 則" "
6 分,一般般;1001 則評論中有 127 則" "
4 分,不太好;1001 則評論中有 34 則" "
2 分,很糟糕;1001 則評論中有 22 則" "

8.4/10

整潔度

8.8/10

員工素質

8.2/10

設施服務

8.2/10

住宿環境和硬體

7.8/10

環保程度

評論

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice stay
Sea view room was great. Birthday treat was surprising and warm. The staff are nice. But the wifi is poor, not acceptable.
於 2022 年 10 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 9 月住了 6 晚
Nicole Bravo 於 2019年10月30日回覆
Dear Guest, Thank you for sparing your time to provide us a good rating. The team and I look forward to having you back in a not too distant future.

6/10 一般般

Lam

喜歡:整潔度和員工素質
Not very good, but not bad
訂了3人,但一開始得一張雙人床,仲要係一間十分細既房,之後要求換房;都有換到,位置方便,酒店早餐都多選擇,但我地食4日就真係好悶。員工態度個個都好好。
於 2019 年 8 月住了 4 晚
Dear 於 2019年9月18日回覆
Thank you for taking the time to write a review We truly appreciate your candid feedback regarding your stay with us at ‘Chanalai Garden resort Resort, Kata Beach - Phuket’. Kindly accept my sincere apologies about the inconvenience caused to you. Your valuable suggestions will help us better our services and improve our standards. I have shared your comments with our team members and we understand your disappointment. Please be assured that these issues will be addressed with all seriousness. We look forward to welcoming you soon again at 'Chanalai Garden Resort, Kata Beach - Phuket' with our Friendly Smiles and Hospitality. Finest Regards, Duangkamol Chaidech (Dear) Front Office Manager

8/10 不錯哦

Cheung,Hong Kong

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It's good to be there. The staff serve well. The seaview is excellent
於 2019 年 7 月住了 4 晚
Dear 於 2019年9月18日回覆
We would like to thank you for sharing your views which gives us opportunity to improve and increase on service efficiency levels to provide complete guest satisfactions. We look forward to welcoming you again soon at Chanalai Garden Resort, Kata Beach with our friendly smiles and Thai Hospitality. Best regards, Duangkamol Chaidech (Dear) Front Office Manager

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 7 月住了 4 晚
Dear 於 2019年9月18日回覆
Thank you for taking the time to write a review We truly appreciate your candid feedback regarding your stay with us at ‘Chanalai Garden resort Resort, Kata Beach - Phuket’. Kindly accept my sincere apologies about the inconvenience caused to you. Your valuable suggestions will help us better our services and improve our standards. I have shared your comments with our team members and we understand your disappointment. Please be assured that these issues will be addressed with all seriousness. We look forward to welcoming you soon again at 'Chanalai Garden Resort, Kata Beach - Phuket' with our Friendly Smiles and Hospitality. Finest Regards, Duangkamol Chaidech (Dear) Front Office Manager

8/10 不錯哦

就是不想岀名字

情侶出遊
喜歡:員工素質、設施服務和住宿環境和硬體
酒店員工服務態度很好,email也很快回覆,酒店設備很好,房間景色很美,很舒服,也夠大,唯一不好的地方是房間廁所去水口,去水口很慢,清潔人員也隨心發放日用品,整體而言也值得入住
於 2019 年 7 月住了 3 晚
Joy 於 2019年7月18日回覆
Dear 就是不想岀名字 , Thank you very much for your kind review and for sharing your experience at our Resort. We are pleased to know that you were impressed with overall stay experience and service provided by our team members are able to meet your expectation. However, please accept our sincere apologies for the inconveniences that you encountered, we will address these point to relevant department to improve for our future guest. Despite to your disappointment on the issue, we sincerely hope that you will return to visit us again at Chanalai Garden Resort. Finest Regards, Noppawan Kariyaleelakul Assistant Hotel Manager

10/10 有夠讚

Ling,Hong Kong

情侶出遊, 團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff with smile face , service manner very nice , good breakfast , close beach & restaurant :)
於 2019 年 6 月住了 5 晚
Joy 於 2019年7月2日回覆
Dear Ling, Thank you for choosing Chanalai Garden Resort for your recent holiday escape and extending such gracious comments regarding your stay. I am thrilled that each and every aspect of your guest experience exceeded your expectations and that our resort provided the perfect setting for your holiday. It is fantastic that services of our team member helped to create a most enjoyable stay for you, I shall pass along your comments to our entire team to serve as added motivation for them to continue delivering the highest standards of service to our guests. Once again, thank you so much for your review and am truly elated that you had such a fantastic stay. Should your travels bring you back to Phuket, I and the team hopefully you will visit us again. Finest Regards, Noppawan Kariyaleelakul Assistant Hotel Manage

2/10 很糟糕

真實旅客

不喜歡:員工素質和設施服務
電梯長期有臭味,服務員不喜歡中國人,房間門鎖沒電了,我在門外等了30分鐘才有人理我,去了前台說了很多次,來回房間,前台最小3次了,可能我是中國人所以不想管吧 ps停車服務員很好,每次我開車停車也會幫我看看,值得一讚
於 2019 年 6 月住了 7 晚

8/10 不錯哦

真實旅客

於 2019 年 5 月住了 5 晚
Joy 於 2019年7月3日回覆
Dear Anonymous, Greeting from Chanalai Garden Resort. We take guest complain seriously as we trust guest feedback will help us to improve our standard of services however we realized that you have posted review almost everyday for several months consecutively on difference channels in difference language, please advice your hotel confirmation number with further information regarding your stay to me at ahm@chanalaigardenresort.com, that I can look into details, investigate and handle promptly. Looking forward to hear from you Finest Regards, Noppawan Kariyaleelakul Assistant hotel Manager

10/10 有夠讚

真實旅客

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful resort and good service, staff always with smile. First day the room had bad smile, after requested they changed another room soon. Staff Diana served us ver well. I wiil highly recommand to my friends.
於 2019 年 4 月住了 4 晚

8/10 不錯哦

Hsiao Wen

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
可以輕鬆度假的飯店
check-in的櫃台人員英文不是太好,且沒有笑容。可能正值入住時間,等了一會都沒人帶去房間。我們住在Building 4,需要換三次電梯和走一大段路。房間的空間很大,床也很大,但浴室有點老舊,洗澡時水會把地板用的濕濕的。 我們入住的是海景房,但是有1/4被一個很高的樹擋住了,有點可惜 早餐豐富也很好吃,泳池有兩個,深度也很夠,還有池邊吧台... 離卡塔海灘走約十分鐘可以到,但往熱鬧的地方就有點遠且路很窄。不過旁邊就有便利商店,很方便 整體來說,是個愉快的住宿經驗,若有機會會推薦給朋友 不過當初的訂房價格比後來再看到的價格貴了有要USD30,這一部分會覺得很吃虧
於 2019 年 4 月住了 2 晚

6/10 一般般

Kaki

於 2019 年 3 月住了 4 晚

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
价格便宜不錯的住宿環境
於 2018 年 12 月住了 2 晚

8/10 不錯哦

chingaimic

喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2018 年 11 月住了 4 晚

2/10 很糟糕

真實旅客

於 2018 年 10 月住了 5 晚

10/10 有夠讚

Wei

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 9 月住了 2 晚

10/10 有夠讚

Lingyu,中国江苏

挺不错的 靠近海滩 生活便利
於 2018 年 8 月住了 3 晚

8/10 不錯哦

NGAI KEUNG

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 5 月住了 3 晚

10/10 有夠讚

CL,H.K.

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Staff are friendly and nice.
於 2018 年 5 月住了 5 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質和住宿環境和硬體

6/10 一般般

zhiqiang

喜歡:員工素質
不喜歡:住宿環境和硬體
停水 但是给予延长退房 还算满意
於 2018 年 2 月住了 1 晚

10/10 有夠讚

hiu chung

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
excellent sea view
nice staff picked all (three) of our bags into the room excellent sea view two swimming pools, but a bit crowded nice breakfast
於 2017 年 6 月住了 2 晚
Dear Hiu Chung, On behalf of the staff and management, we would like to thank you for sharing your views which gives us opportunity to improve and increase on service efficiency levels to provide complete guest satisfactions. Thank you for appreciating our team members and your appreciation will motivate our team members to enhance customer delight. We look forward to welcoming you again soon at Chanalai Garden Resort, Kata Beach with our friendly smiles and Thai Hospitality. Best Regards, Ms.Patcharee Kaewprom Hotel Manager

8/10 不錯哦

Tiffany

喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
環境優美,海景酒店
地理位置極佳,露台對正海灘海景,整家酒店感覺十分休閒。但設施較舊,房間擺設及家居不多,花灑水壓不足,流量極慢。此外,如住在酒店頂部客房,要轉乘三次電梯,有少許不便。旅客以外國遊客爲多,較寧靜。服務員態度良好,很會主動幫助。

8/10 不錯哦

Toby,Beijing

喜歡:整潔度、員工素質和住宿環境和硬體
The hotel should choose for Kata beach
The resort Is really big and it has 4 building and 2 swimming pools. The facilities are Not new, but still acceptable. I Like the balcony. You can watch the sea from the balcony and lie in the sling chair. The best thing of the hotel Is its location. Just 5 minus walking to the beach. The staff are all quite nice. But don't have too much expectation to the Breakfast. I will choose This hotel again for staying in Kata.

10/10 有夠讚

Choi kiu

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
多數是歐洲人,所以氣氛好好。我好滿喜這酒店

8/10 不錯哦

Jiang,CN

喜歡:整潔度、住宿環境和硬體和客房舒適度
离海滩很近,酒店设施非常齐全
离海滩很近,酒店设施非常齐全,房间基本都是面朝大海的,只不过给我们安排了一个山顶的房间,要转三次电梯才能到,对于带很多行李的人来说,确实不是很方便。另外,房间的被褥感觉有点霉味,其它的都很好。早餐一般般!

6/10 一般般

yan

不喜歡:員工素質
订的海景房安排在酒店最里面的一栋,阳台正对着一颗大树基本遮挡完了,酒店环境总体挺好,只是有一天把钱包忘在房间老公过去拿,他正好看到打扫房间的工作人员在翻我们的行李箱,然后钱包里面的硬币也被拿走一部分,本身我们也放了小费,还私自拿走钱包里的硬币,工作人员素质太差劲!!!老公考虑了很久看到没有大的损失就没有投诉,但是确实影响心情。

6/10 一般般

真實旅客

喜歡:整潔度
不喜歡:客房舒適度
Not a good choice.

10/10 有夠讚

sharon

喜歡:設施服務
Was a fabulous stay however a lot of stairs and hilly parts on the hotel were horrible in the heat
於 2024 年 4 月住了 11 晚

10/10 有夠讚

Victoria

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We really enjoyed our stay here. Right in the middle of the “action” where you can do anything from a city tour to booking a day with the elephants! We thought the room was perfect for what we needed and the pool area was very nice. Would recommend for anyone traveling on a budget that would also like a nice place to stay!
於 2024 年 4 月住了 4 晚

8/10 不錯哦

Peter

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location for access to the beach and local food and markets. Hotel breakfast was also very good. Great views from the rooms too!
於 2024 年 3 月住了 4 晚

8/10 不錯哦

David

喜歡:員工素質
於 2024 年 3 月住了 5 晚

8/10 不錯哦

David

喜歡:整潔度和員工素質
Staff were excellent. Hotel was good but felt bedroom’s needed a bit up dating.
於 2024 年 1 月住了 19 晚

10/10 有夠讚

Calum

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 3 晚

8/10 不錯哦

Jeffrey,Long Beach

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great service and view. Breakfast was OK, but dinner was over priced and not very good, so just eat locally at night. Biggest drawback was their is a lot of walking ( including stairs) to get to the room. They need a shuttle/cart to give option to bring you near room. Otherswise request room close to lobby. Pools are nice.we enjoyed our stay.
於 2023 年 12 月住了 3 晚

10/10 有夠讚

Bianca

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property is beautiful and the staff was great
於 2023 年 11 月住了 2 晚

10/10 有夠讚

Julie

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 3 晚

10/10 有夠讚

Kathryn

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚

10/10 有夠讚

Robert

喜歡:整潔度和員工素質
於 2023 年 11 月住了 12 晚

10/10 有夠讚

Matthew

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Wonderful.
Great facility in every regard.
於 2023 年 11 月住了 1 晚

6/10 一般般

真實旅客

不喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 4 晚

2/10 很糟糕

Randall

於 2023 年 10 月住了 16 晚

10/10 有夠讚

Heidi

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The location of this place is on point. The view from the rooms amazing!! Spice restaurant was amazing!!
於 2023 年 10 月住了 7 晚

8/10 不錯哦

Frédéric

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful staff and great view. Pretty decent breakfast. Nice rooms. No complaints at all. I recommend. Family hotel, quiet with children
於 2023 年 10 月住了 4 晚

10/10 有夠讚

Perry

喜歡:整潔度、員工素質和住宿環境和硬體
Overall excellent stay. As in most hotels/resorts, WIFI Ivan be a pain in the butt. Otherwise a great stay
於 2023 年 10 月住了 8 晚

10/10 有夠讚

Dan

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Good ocean view close to beach
於 2023 年 10 月住了 5 晚

10/10 有夠讚

KOJI

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
海も近くて、コンビニもあったので買い物も不自由なく利用できた。 マッサージやレストランなども困る事なく問題ありません
於 2023 年 10 月住了 3 晚

10/10 有夠讚

Nancy

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lovely property 2 min from the beautiful Kata Beach. Ice cream on arrival to the hotel and fresh fruit to your room as a welcome. Great breakfast buffet!
於 2023 年 10 月住了 3 晚

8/10 不錯哦

Katherine

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great resort that is close to amenities. Affordable stay and breakfast was great
於 2023 年 9 月住了 7 晚

10/10 有夠讚

Deon

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff, awesome pool, ice cold spacious luxury rooms and walking distance from almost everything ⭐️⭐️⭐️⭐️⭐️
於 2023 年 9 月住了 7 晚