We were very disappointed with our recent stay at this hotel. The remote control in our room was broken, and even after we brought it to the staff’s attention, it was never fixed. Additionally, both the showerhead and the faucet were unfinished and could be pulled straight out of the wall and countertop, which was concerning. The overall cleanliness of the room left much to be desired, it felt dirty and poorly maintained.
The complimentary breakfast was also a letdown. While I understand continental breakfasts are typically simple, the food quality was so poor that even my teenage boys, who usually eat anything, wouldn’t touch it.
Given these issues, I would strongly recommend reconsidering this hotel’s presence on your site. I believe some form of compensation, such as a voucher or partial refund, would be appropriate under the circumstances.