4/10 不太好
Tessa
寵物同遊, 家庭旅遊
2025 年 11 月 24 日
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
. Room 438 is the one we were assigned, and due to exhaustion from traveling we didn’t ask for a room change. For future reference and future customers:
-We had ONE set of towels and there were two of us
-There was a brown stain on the comforter, thankfully that was the only one we saw on the bedding.
-The water in the shower took a full 6 minutes to warm up enough to get in it
-The lamps that were supposed to be on the bedside tables weren’t there
-“Bathroom” tile grout was disgustingly & the spackle on the “painted wall” by the sink was unpleasant
-No garbage can liner was found
-The “ceiling tiles” in the bedroom area looked like they were ready to collapse at any time
-The outlet on the left side of the bed (if you are facing the bed) overheated and sparked when i tried to charge my phone
-Netflix did not work on tv
-Room smelled very musty and the air was stagnant
-Carpet in the hallway as well as in the room was stained and dirty
Basically, the thing we paid for was the location of the hotel as well as a $50 pet fee for a service animal. The area was beautiful, the hotel was not. As a faithful aloft customer since 2016, I was extremely disappointed in this one. I was thrilled to get to share my love of aloft with my husband, and usually I stay at the one in Omaha, Nebraska, but we decided to drive a little further and settled on the one in Leawood. I cannot speak for the other rooms in the hotel, but 438 is definitely in need of some attention.
Tessa
於 2025 年 11 月住了 1 晚
