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Reviews of Thansur Sokha Hotel

4.5 out of 5
Thansur Sokha Hotel
National Road 32, Bokor Mountain, Kampot, Kampot

Reviews

7.4

Good

Rating 10 - Excellent. 8 out of 37 reviews" "
Rating 8 - Good. 16 out of 37 reviews" "
Rating 6 - Okay. 8 out of 37 reviews" "
Rating 4 - Poor. 3 out of 37 reviews" "
Rating 2 - Terrible. 2 out of 37 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Sreyneang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just amazing
Everything was nice and clean. The service was very good, eps the staffs there.
Stayed 1 night in Aug 2020

8/10 Good

Joseph, Phnom Penh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was awesome. However, the room has mosquitoes that requires disinfection.
Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If you're tired of the heat and want to find a place where you can enjoy being outside, the Thansur Sokha Hotel is the place to go. I received wonderful service, especially for Asst FO Manager Nam Sabath, who went out of his way to make sure we had a pleasant experience. I booked a larger room, the Ramdal and it had a bed large enough to accommodate my two sons and I. It was clean, cool, and had a sitting area with a couch if someone wants to rest while others are active. The hotel itself has many amenities: several restaurants, game area for the kids, indoor pool, and casino, but what I loved were the sights here. There are some beautiful historic buildings to view such as the "old catholic church" and the newly refurbished Le Bokor Palace Hotel for the history buffs and beautiful natural sights at Povokvil Waterfalls for those who enjoy the beauty of creation.
Stayed 3 nights in Apr 2019
Response from Chamroeun on 2019/5/30
Dear Value Guest, Warmest Greeting From Thansur Sokha Hotel! Thank you for your taking the time to posted reviews on Expedia site. We are thrilled that you have a good day to stayed as visited in our property on top of the mountain. We hope to see you here soon again! With Our Love & Care, KHOEM Chamroeun | Assistant E-commerce Manager

6/10 Okay

sokha

Liked: Room comfort
Stayed 2 nights in Apr 2019
Response from Chamroeun on 2019/5/30
Dera Sokha, Warmest Greeting From Thansur Sokha Hotel! Thank you for taking the time to provide us with feed back scores during recent stayed at Thansur Sokha Hotel. We hope to see you here again in near the future. With Our Love & Care, KHOEM Chamroeun | Assist E-Commerce Manager

10/10 Excellent

SokhaN., Jinju South Korea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was plenty to do and a lot of variety of activities from which to choose. The staff was exceedingly pleasant and helpful. It is clearly the finest hotel chain in Cambodia for a reason. Thank you!
Stayed 1 night in Apr 2019
Response from Braseth (AECM) on 2019/4/24
Dear Value Guest Many thanks for your choosing to stay us,we hope to will come to us our service again. Thanks,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foot Massage in the Forest
We stayed here during Chinese New Year, so the hotel was full of people and extra festive. The massage area is very close to reception, and I had the best one hour foot massage of my life! Our room was giant- a suite with 1 1/2 baths and a separate living room space. Breakfast was delicious, dinner was filling, and mid-day coffee with sweet milk was a treat. In the evenings a live band performed and it was really fun, like going to a concert without leaving the hotel. We took a guided tour one day and did some exploring on our own, both on foot and with rented bicycles. The park and surrounding area is well worth spending a few nights here. Plus, there is a shuttle from Kampot that runs two or three times each day, so it’s not impossible to reach without a car.
Response from Thina on 2018/5/15
Dear Anonymous, Thank you so much for the great feedback. I am delighted to hear that you had such a memorable stay at our hotel. It was a great pleasure having you as our guest and we are very much looking forward to welcome you here again during your next visit in Kampot! Best regards, Mr. Thina Chea Assistant E-Commerce Manager

8/10 Good

Chandara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Thina on 2018/5/15
Dear Chandara, Thank you so much for the great feedback. I am delighted to hear that you had such a memorable stay at our hotel. It was a great pleasure having you as our guest and we are very much looking forward to welcome you here again during your next visit in Kampot! Best regards, Mr. Thina Chea Assistant E-Commerce Manager

6/10 Okay

Verified traveler

Liked: Staff & service
Response from Thina on 2018/5/15
Thank you so much for the great feedback. I am delighted to hear that you had such a memorable stay at our hotel. It was a great pleasure having you as our guest and we are very much looking forward to welcome you here again during your next visit in Kampot! Best regards, Mr. Thina Chea Assistant E-Commerce Manager

8/10 Good

Sock Hoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food options
There was limited food choice as only one of the 2 restaurants at the hotel had an ala carte menu.
Response from THINA Chea on 2018/3/6
Dear Sock Hoon, Thank you so much for your kind review, We care about your problems and we will pass this real time feedback to the department concerned accordingly, We do hope and looking forward to providing you a standard services in your next trip visiting. With best regards, Mr.CHEA Thina Assistant E-Commerce Manager

8/10 Good

chea, phnom penh

Liked: Cleanliness, staff & service, room comfort
A bit expensive, needed a fair price to attract more and more guests,
Stayed 1 night in Feb 2018
Response from Thina on 2018/2/19
Dear Chea, Greetings from Thansur Sokha Hotel! Thank you very much for taking the time to write this review. Regarding to your comment we will inform to our management! We are very much looking forward to welcome you here again during your next visit in Kampot! Best regards, Mr. CHEAnThina Assistant eCommerce Manager

8/10 Good

CHIN

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from THINA Chea on 2018/1/5
Dear Value Guest, Greetings from Thansur Sokha Hiotel! Thank you for your comment! We are looking forward to welcome you for your next holiday!

2/10 Terrible

Tethmakara

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Problem with check-in
I really angry from their staff, i booking via hotel.com one almost 2 months before new year eve, on that day i go to check in, i show them my 2 hotel vouchers, but they said no see my booking. And they call to check with their main office still cant see my booking. Suddenly 1h later they said they found only one room, one more room not see booking. I standing in crowd of people for waiting their check almost 2h. Until i call to hotel.com team to help, but hotel even pick up the call from hotel.com team. It is my first time booking with hotel.com and it messy like this.
Response from THINA Chea on 2018/5/28
Dear Value Guest, Greetings from Thansur Sokha Hotel! Thank you for your comment with our Hotel, We will inform your issuer to our management. And we're hope you will come to stay with us again for your next holiday!

10/10 Excellent

sokha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
to cool
Stayed 1 night in Nov 2017
Response from SENG Kosal on 2017/11/12
Dear Sokha, Greetings from Thansur Bokor Highland Resort! Many thank for your Comment and staying with our resort. we're hope you will come again for your next holiday! We are looking forward to welcome you any time.

8/10 Good

denham, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peacefull
Great place to stay and the staff were very helpful. Recommend as a place to stay.
Stayed 3 nights in Oct 2017
Response from THINA Chea on 2017/11/12
Dear Denham, Greetings from Thansur Bokor Highland Resort! You thank very much for very good comment and share your idea, We're hope you will come and stay with our resort again for your next holiday! We are waiting to welcome you any time.

6/10 Okay

TONY

Stayed 1 night in Jul 2017

8/10 Good

steve, Brisbane Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give it a try....it's fun
A massive hotel in an interesting location. We enjoyed our stay here, the room was very comfortable and the facilities good. We had our own transport ( motorbikes) which I think improved our experience as it allowed us to explore the area easily and this enhanced our stay. We thought it was good value for money, room, bar and restaurants. If a few more people give it a try it will help the atmoshere of the whole experience....
Response from Mr. SENG Kosal | Asst. Res & CC Manager on 2017/4/26
Dear Mr. Steve, Warm greetings from Thansur Bokor Highland Resort! Thank you very much for your recent stay with us and sharing your feedback on Expedia. We appreciate your recommendation of our resort as fun with good value for money for the room, bar and restaurants. We are glad to note that you were able to explore the surrounding areas of interest easily which enhanced your stay. It is indeed very motivating for us to have your positive feedback regarding the room comfort, facilities and staff. Once again, thank you very much for choosing Thansur Bokor Highland for your stay in Kompot and looking forward to welcoming you back at our resort again. Yours sincerely, Mr. SENG Kosal Asst. Res & CC Manager

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel in eerie location
It's amazing up here, it's really eerie and this huge hotel is nearly empty which is great fun.
Response from General Manager on 2016/10/2
Thank you so much for your value of time writing review about our resort. SENG Kosal (Mr.)

10/10 Excellent

Shabbir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great mountain resort
Nice hotel, well staffed. But most of the staff cannot speak English.
Response from General Manager on 2016/9/19
Dear value client, Thank you so much for your value of times writing review,

6/10 Okay

Thi Bich Dao

Liked: Staff & service

8/10 Good

Shabbir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from SENG Kosal on 2016/4/9
Thanks You

8/10 Good

Mengc

Liked: Cleanliness, staff & service, room comfort
Working good this time
They usually need to spend at least 30 minutes to locate online reservation but they got this time right without me waiting. The room is always clean but there're a couple missing items like the shower cap.

8/10 Good

Sorphalla, Cambodia

Liked: Cleanliness, staff & service, property conditions & facilities
Meal shortage and facility
I have stayed there during week days, there is only restaurant open for meal, no others choice. The room AC have no heater function, which it's not comfortable for younger and older.

6/10 Okay

Mengc

Liked: Cleanliness, staff & service, room comfort
Front desk staffs are nice but...
The hotel is ok. It should be rated about 3 to 4 stars. Front desk staffs are nice but they always have problems with locating the online reservations.

6/10 Okay

michael, München

Liked: Staff & service, property conditions & facilities, room comfort
Chiese new year Mt Bokor
I am a male caucasian and I was the only single and the only caucasian .. it is a very strange Las vegas Asiat way in the midst of gorgeous landscape .. Few huge and ugly constructions shelter rooms , restaurant, spa, kareoke, casino etc .. I was full with groups of Vietnamese families ith special promotion fares .. Internet booking allowed me to pay aroud 50 us /night but when I asked for a second nite , 90 were aked .. Not having a '' group'' package deal as most of thier customers, while in the premisces , you have no other means at all than to eat at one of the 2 soltionn .. Buffet all you czan eat , regular, for 27 Us or a 24/7_7 Nouddles bar, and the simple Vietnamese soup stars at 12 Us ... It is an amazing experience . My room was not cleaned the second day and half of emplyees didnt sometimes even answer to me, they just aloof ignored me and the other half was very sweet and friendly and talkative ... Prices for any massage, first price is 20 Us ...

8/10 Good

Ogla, USA/Russian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
is beautiful me and my girlfriend loved it
im tony.. i am from America, we booked our room true Expedia, the hotel was really nice..and clean, we have free KTV room for 1 hr ,stem, pool, but the swimming pool was very cold like 20 degree cold,nice gym, the morning breakfast was fantastic good, so we loved it and everything about it we loved it ...
bokor
the pool
karaoke room
the room

10/10 Excellent

Traveler, San Jose, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in Bokor
Had a two-bedroom suite for one night. A dedicated host is nice thing from the hotel. Good service. Tried the asian food restaurant was ok. Breakfast is good.

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A Pleasant Disappointment
Despite being welcomed with delicious drinks and having clean comfortable rooms during our stay, I would never go back to this resort. The activities advertised were underwhelming and the resort did not offer you access to the surrounding jungles or anything of interest. The tours offered by the hotel contained only a couple sites with each one being more boring than the last. When we complained about being lied to by a staff member we were told that since they were the only resort in the area we would simply have to "deal with it because you have no other options". Yes, a concierge actually said that to us. We all left the resort upset and feeling like we had wasted our money.

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, room comfort
Amazing service, the staff was so friendly and helpful. The location is great in the mountains with a spectacular view.
Stayed 1 night in Jan 2022
Response from Ben on 2022/2/22
Dear Ms. Jana, Thank you for your lately stay and spent time to give us a great feedback to the world. Please enjoy your next trip. We hope to see your next visit soon.

4/10 Poor

SUKHO

Traveled with group
Disliked: Cleanliness, staff & service
가성비 대비 안좋은 호텔
건물이 낡았고, 예약하고 입실까지 2시간 넘게 대기하여야 했고, 식사는 먹을게 별로 없고 가격만 비싸요. 가성비 대비 후진 호텔
Stayed 1 night in Sep 2020

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staf
I hadn’t planned to stay here but my motorbike was stuck in the forrest on a ”road” that I learn later hasn’t been used for years. At dawn I had to leave it and walked 3 km to the hotel. In the morning next day the office manager mr Nam Sambath arrange with two security guards who brought the motorbike to the hotel. I’m very grateful, thank you so much!
Stayed 1 night in Jan 2019
Response from SOU Braseth on 2019/1/26
Dear Value Guest, hank you for your wonderful words after your recent stay at Thansur Sokha Hotel. It is our delight to know that you had a wonderful occasion stay here with us. It is our commitment to provide to all of our guests the finest products and services. Therefore, we are all happy to learn that we were able to meet your expectation with our hotel generally and excellent personal approach. We are looking forward to welcome you back in the near future. Yours sincerely, SOU Braseth (Mr.) Assistant E-Commrece Manager

6/10 Okay

Krister G.

Liked: Room comfort
Disliked: Property conditions & facilities
Phnom Bokor Hotel
A great mountain, but the hotel is about to fall apart some places. Also, we were almost the only guests at a huuuge hotel, kinda creepy.
Stayed 1 night in Jan 2019
Response from Braseth(Mr.) on 2019/1/24
Dear Value Guest, Many for your stay with us ,and as per your point we will do with our team. Thanks,

4/10 Poor

Jeppe

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Would rather stay in Kampot
This hotel is already super dated and overpriced even though it should still be somewhat new. Pool is a joke, and the whole setup is just wrong. Unless you REALLY want to stay on Bokor, there is no reason to stay here.
Stayed 1 night in Nov 2018

8/10 Good

An

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour avec la nature.
Le séjour est bien passé, Monsieur Seng Pholla nous a donné beaucoup de renseignements sur les sites à visiter, nous avons bien profité de notre séjour.
Response from Thina on 2018/5/15
Dear An, Many thanks for taking the time to write this good feedback. I am delighted to hear that you had a good time at Thansur Sokha Hotel. Once again, thank you very much for writing this good comment and we hope to welcome you back here at Thansur Sokha Hotel soon. With best regards, Mr. THINA Chea Assistant E-Commerce Manager

8/10 Good

minku

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Thina on 2018/5/15
Dear Minku, Thank you so much for the great feedback. I am delighted to hear that you had such a memorable stay at our hotel. It was a great pleasure having you as our guest and we are very much looking forward to welcome you here again during your next visit in Kampot! Best regards, Mr. Thina Chea Assistant E-Commerce Manager

4/10 Poor

Mireille, Holland

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Hotel on top of the mountain
The hotel was completly empty what gave a spooky feeling. Taxi is Very expensive $45. There is Nothing much to do there. Hotel staff Very friendly.
Stayed 3 nights in Aug 2017
Response from Thina Chea (Mr.) on 2017/9/15
Dear. Mireille, Greetings from Sokha Thansur Resort! Thank you for staying with us and for your review of our hotel. I am glad that you have enjoyed your stay with us and found our staff are helpful and friendly, however, we will discussion with our management about the taxi price. I do hope that we have the pleasure of welcoming you back in the future. Your Sincerely, Chea Thina (Mr.) Assistant E-Commerce Manager Sokha Thansur Resort

8/10 Good

Jeppe

Liked: Cleanliness, staff & service

6/10 Okay

Sacra, カンボジア プノンペン

Liked: Cleanliness, room comfort
家族連れでも大丈夫
お部屋は比較的清潔であるけれど、バスルームのカビっぽい臭いや、タイルの汚れが少し気になった。ベッドは清潔で快適。 スタッフは親切だけれど、英語が分からない人が多いため、意思疎通に時間がかかる。 ディナーバッフェは信じられないほど美味しくなく、おかゆしか食べるものがなかった。 赤ちゃん・子ども連れのファミリーが多く、カジノエリア以外は、明るい雰囲気。 周辺の景色はなかなか良い。 総合的に考えると平均点だけれど、食事が悪すぎるため、もう一度宿泊しようと思わない。