Does Urban by CityBlue, Kampala have a pool?

Yes, this property has an outdoor pool.

Is Urban by CityBlue, Kampala pet-friendly?

No, pets are not allowed at this property.

How much is parking at Urban by CityBlue, Kampala?

Self parking is free at this property.

What time is check-in at Urban by CityBlue, Kampala?

Check-in start time: 2 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Urban by CityBlue, Kampala?

Check-out is at 10 AM. Late check-out is available for a fee.

Does Urban by CityBlue, Kampala provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of UGX 175000 per person applies.

Where is Urban by CityBlue, Kampala located?

Located in Nakasero, this luxury hotel is within a 15-minute walk of Makerere University, Embassy of Sudan, and All Saints Cathedral. Embassy of Sweden and Mulago National Specialized Hospital are also within 1 mi (2 km).

Urban by CityBlue, Kampala Reviews, Deals & Photos 2025

About the neighborhood

Nakasero, a neighborhood in Kampala, is home to Urban by CityBlue, Kampala. Independence Monument and Kasubi Tombs are local landmarks, and some of the area's attractions include Wonder World Amusement Park and Nakigalala Tea Estate. Looking to enjoy an event or a game while in town? See what's going on at Mandela National Stadium, or consider a night out at Speke Resort and Conference Centre.

Visit our Kampala travel guide

8/10 Good

Verified traveler

2020/3/24

Liked: Cleanliness, property conditions & facilities

It has a very good ambiance. The rooms are very well done and clean

Stayed 3 nights in Mar 2020

10/10 Excellent

Apophia

2020/2/28

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Super hôtel bien localisé.

Stayed 4 nights in Feb 2020

10/10 Excellent

Joseph

2020/1/9

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2019

8/10 Good

Daniel

2019/11/23

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Nov 2019

10/10 Excellent

Suzanne

2019/11/22

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Large, clean rooms

Nice, clean, large rooms with big bathrooms. Never saw anyone in the pool! But a great place to relax and eat. Wifi was good. Only problem was the loud music from the poolside area at night until 10pm so if you need to sleep before then and are sensitive to noise, perhaps avoid this hotel

Stayed 9 nights in Nov 2019

10/10 Excellent

Verified traveler

2019/11/22

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 9 nights in Nov 2019

6/10 Okay

Margot, Montreal

2019/11/4

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

Staff was very good. Internet acceptable. There is NO gym at the hotel despite what is advertised online. Pool is tiny. Location ok but no easy access to shopping, restaurants by foot.

Stayed 13 nights in Oct 2019

10/10 Excellent

Tue

2019/10/13

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Surpricingly cosy hitten gem

Great room, Great food and service. Unfortunately my stay was shadowed by the fact that I lost my phone in the restaurant and nobody could find it.

Stayed 2 nights in Oct 2019

8/10 Good

Lynn

2019/8/27

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location, good stay

We had a good two nights at Urban in Kampala. The location was on a quiet street, which was very nice compared to other neighborhoods in the city. The hotel staff replied quickly to emails and arranged a driver to pick us up at the airport. He was more expensive than some other drivers who were recommended to us but the ease of the hotel booking for us was worth it. The restaurant at the hotel was fine for a late dinner and breakfast each day was a nice buffet with eggs cooked to order. The rooms were fine - a little water damage in the bathroom above the shower, but otherwise clean. Appreciated the 4 bottles of water daily.

Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

2019/8/23

Stayed 12 nights in Aug 2019

10/10 Excellent

Verified traveler

2019/6/30

Liked: Cleanliness, staff & service, property conditions & facilities

cozy and comfortable Hotel with nice garden and pool view. the breakfast meals could be improved abit with more local dishes

Stayed 2 nights in Jun 2019

10/10 Excellent

Paul

2019/6/29

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great mid-market hotel

A great place to stay. Not much from the outside but rooms surround a lovely internal courtyard. Rooms simple, comfortable and clean. Service always prompt and friendly. Food not at all bad.

Stayed 4 nights in Jun 2019

8/10 Good

Verified traveler

2019/6/22

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

As always staff make the real difference and the team here have been extremely helpful and cooperative with all our needs. The room is clean, well furnished and a very good size (think I went for the superior). The shower is better than mine at home...

Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

2019/6/19

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jun 2019

4/10 Poor

HYUNJU

2019/6/5

Liked: Staff & service

Disliked: Cleanliness, room comfort

Stayed 13 nights in May 2019

6/10 Okay

Kimberly

2019/5/20

Liked: Staff & service

Not bad, but could definitely be improved.

The staff at reception are friendly and professional. Unfortunately, when I arrived in my room, the floor was dirty despite my having booked the room in advance. There was a blackout on the second night of my stay and the air conditioning stopped working. They were going to upgrade me to another room, but just as they were asking me to pack to change rooms, the air conditioning began to work again.

Stayed 2 nights in May 2019

8/10 Good

Sarah, Calgary, Canada

2019/5/13

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice place, enjoyed breakfast by the pool. The pool area needs a little bit of TLC and updating, only two loungers at the pool, but the rooms were clean and comfortable.

Stayed 1 night in May 2019

6/10 Okay

vinesh

2019/5/4

average

Stayed 3 nights in Apr 2019

4/10 Poor

Rodney, Atlanta, GA

2019/4/5

Disliked: Staff & service

We came to check in at around 5pm. They advised us that they gave our room to another person. I informed that this was not proper business they wanted us to go to another room and told us that we would have to pay $30 more I advised them that it was not good business practice for them to do this. They then advised us that they can put us in another room until tomorrow and then told us we will then have to move to the room we paid for on that day when I asked to speak to a manager they advised me that the manager was not there.the next day after breakfast my wife and I was leaving to do our tour. the front desk runs outside to ask us when we would be back after stating to them that we were not sure of the time they advised us that must tell them something because we need to change rooms. This back and forth cnversation resulted in us being late to our tour and causing us to miss out on a lot of time. When we got back to the hotel they told us we need to change rooms because they needed that room for a customer. We ask was our room ready they told us NO and that we have to move our stuff out of the room. I advised them that I need to speak with the district or regionial manager they had the Chef come out to talk to me. Who has nothing to do with the booking of the rooms. Finally after about 45 miniutes they advised me that the room was clean and ready for us to move in. This was my wife and I first visit to Uganda and to this establishment. NO CUSTOMER SERVICE AT ALL!

Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

2019/4/2

Stayed 5 nights in Mar 2019

8/10 Good

Callum

2019/4/1

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 7 nights in Mar 2019

8/10 Good

N

2019/3/21

Liked: Cleanliness, staff & service, room comfort

Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

2019/3/10

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The rooms and set up (around the pool) is cozy and has a great "feel". The location is convenient if you need to be in town. The rooms are great, with big windows and lots of light. The gym equipment was broken when I was there but the area is safe so you can jog outside as well. The restaurant is great with some excellent stone oven pizza.

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

2019/3/2

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Ideal für Geschäftsreisende, die nicht in den ganz großen Kettenhotels wohnen wollen. Alles funktioniert, helle und offene Bauweise, gute Belichtung der Zimmer, große Schreibtische, trotzdem hat die Anlage noch einen familiären Charakter. Kein überflüssiger Schnickschnack. Einziger Luxus ist der saubere Pool. Manchmal ist die Bar abends etwas laut.

Stayed 6 nights in Feb 2019

6/10 Okay

Steven

2019/2/26

Liked: Cleanliness, staff & service

good,clean value

the hotel is a good value option in an area surrounded by more expensive hotels.Most hotels in the aera seam to have problems with their tv's and the gym really isn't a gym but a small room with one exercise bike in it and 3 weights. food was nice and staff pleasant .Pool to small n shallow to swim laps in but perfectly adequate for lounging in or letting kids splash around in it

Stayed 1 night in Feb 2019

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