I used to stay in nearby hotel such as KSL and Bluewave, and this hotel is the worst.
Firstly, the bathtub in my room was broken, I am ok with this since I do not normally use bathtub when I travel, but the hotel staff did not even clean it! There are many dust and women's hair inside the bathtub that made me think I stayed in a haunted hotel (even after the house keeping, they still have not cleaned it).
Secondly, the reception staff is helpful, but the attitude can be better.
I got a phone call from my customer when I was checking out, it was a short call which was only one minute. When I finished the call I found the reception girl stared at me with impatient face that you would normally found in the ticket seller in Train Station in China. I will not be annoyed if this is a one or two stars hotel, but if you want to target yourself as high standard hotel, this is unacceptable.
I will definitely not go back to this hotel again.